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Windows 7: Laptop shuts down

11 Dec 2009   #1
rays78

Windows 7
 
 
Laptop shuts down

I have a new Lenovo G550 laptop.The machine shuts off about one minute after boot.I realised that once I disable the power service ,there is no power failure and the machine runs smoothly.However ,the power service is required to be running in order for the audio to be functional .The machine stays up well in Safe mode ,no problems.

I've attached the dmp file .Please if anyone has any ideas ,I will be very grateful.


My System SpecsSystem Spec
.
11 Dec 2009   #2
Legacy

Windows 7
 
 

Hello and welcome to the site.

You are getting 0x124 stop errors. Here's the best methods to troubleshoot/repair:

https://www.sevenforums.com/crash-loc...-what-try.html

I'd check the battery to make sure it isn't too old and working incorrectly nowadays.
My System SpecsSystem Spec
11 Dec 2009   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rays78 View Post
I have a new Lenovo G550 laptop.The machine shuts off about one minute after boot.I realised that once I disable the power service ,there is no power failure and the machine runs smoothly.However ,the power service is required to be running in order for the audio to be functional .The machine stays up well in Safe mode ,no problems.

I've attached the dmp file .Please if anyone has any ideas ,I will be very grateful.

Hi and welcome

This crash was probably caused by hardware. There isnt enough info to reliably say what hardware

I would
download memtestx86 and run for several hours at least. That will identify ram issues, and heat issues.

Run the system file check to verify and repair your system files
type cmd in search>right click and run as admin>SFC/SCANNOW

If you are overclocking stop
if you have a raid update its driver

As usual if you get more crashes upload them

Ken J+


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120909-14804-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x81e10000 PsLoadedModuleList = 0x81f58810
Debug session time: Wed Dec  9 15:16:42.166 2009 (GMT-5)
System Uptime: 0 days 0:00:04.666
Loading Kernel Symbols
...........................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 85b9d6ac, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 85b9d6ac, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8b20fcc4 81edefc5 85b9d690 81f77c28 81f77c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8b20fce4 81edfdef 81f77c20 85b9d690 81f77c50 nt!WheapProcessWorkQueueItem+0x56
8b20fd00 81e7df2b 81f77c20 00000000 843b54c0 nt!WheapWorkQueueWorkerRoutine+0x1f
8b20fd50 8201e66d 00000001 acf28ab9 00000000 nt!ExpWorkerThread+0x10d
8b20fd90 81ed00d9 81e7de1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

11 Dec 2009   #4
Legacy

Windows 7
 
 

There is a way to edit the registry so that the audio services do not rely on other services and can start without them. I used to do this for a different reason but I forget the exact registry keys to edit. You can Google it if interested. But I'd concentrate on updating all the drivers first, as H2SO4 and Ken say.
My System SpecsSystem Spec
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 Laptop shuts down




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