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Windows 7: Win 7 Crash During Sleep

14 Dec 2009   #11
usasma
Microsoft MVP

 
 

What's the exact model of your Toshiba laptop?
SynTP.sys - this is your touchpad
The rix and rim stuff is for Ricoh card drivers


For now I'd disable the Ricoh stuff, but the touchpad and the TVALZ_O is probably needed, so leave it enabled.


My System SpecsSystem Spec
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15 Dec 2009   #12
timber

Win7 / XP
 
 

Thanks. The model is a Toshiba Satellite A300-ST4004 (configure to order). I have downloaded and installed most of what would seem to be the relevant drivers from Toshiba's website here.

For now, I am leaving the PC in "hibernate" instead of "sleep" to see if this puts a stop to the issue - at least until I can try out all of the suggestions provided here.

BTW - you guys are a lot better that Microsoft support who have handed me off to literally about 9 different reps and who have never even asked me for a minidump file or other diagnosing info. I will give them credit for follow-up though as they seem to ping me at least once a day.
My System SpecsSystem Spec
16 Dec 2009   #13
usasma
Microsoft MVP

 
 

This is the proper file for the TVALZ_O update: Toshiba Value Added Package (TVAP) for Windows 7/Vista (64) (v1.2.27_64; 10-20-2009; 44M)
Unfortunately, it won't update the file - so don't bother installing it (the date on the one that I downloaded was 11/9/07)

Try sleeping to see if you still get errors.
My System SpecsSystem Spec
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20 Dec 2009   #14
timber

Win7 / XP
 
 

Hi everyone. I'm still having a crash during sleep problem.

I have tried to update most everything that I could find as per the suggestions above from everyone - although I noticed some update packages didn't really change the hardware driver dates (maybe there are not more current drivers in the update packages than what I already had).

The PC was stable for a over a week (no crashes) but I was using "Hibernate" not "Sleep" mode. I went back to "Sleep" mode today, hoping for the best after applying all of the updates, but got another crash within a few hours.

Here is the minidump. Thanks in advance if anyone has any ideas.
My System SpecsSystem Spec
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 Win 7 Crash During Sleep




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