Win 7 Crash During Sleep

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  1. Posts : 5,705
    Win7 x64 + x86
       #11

    What's the exact model of your Toshiba laptop?
    SynTP.sys - this is your touchpad
    The rix and rim stuff is for Ricoh card drivers


    For now I'd disable the Ricoh stuff, but the touchpad and the TVALZ_O is probably needed, so leave it enabled.
      My Computer


  2. Posts : 55
    Win7 / XP
    Thread Starter
       #12

    Thanks. The model is a Toshiba Satellite A300-ST4004 (configure to order). I have downloaded and installed most of what would seem to be the relevant drivers from Toshiba's website here.

    For now, I am leaving the PC in "hibernate" instead of "sleep" to see if this puts a stop to the issue - at least until I can try out all of the suggestions provided here.

    BTW - you guys are a lot better that Microsoft support who have handed me off to literally about 9 different reps and who have never even asked me for a minidump file or other diagnosing info. I will give them credit for follow-up though as they seem to ping me at least once a day.
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #13

    This is the proper file for the TVALZ_O update: Toshiba Value Added Package (TVAP) for Windows 7/Vista (64) (v1.2.27_64; 10-20-2009; 44M)
    Unfortunately, it won't update the file - so don't bother installing it (the date on the one that I downloaded was 11/9/07)

    Try sleeping to see if you still get errors.
      My Computer


  4. Posts : 55
    Win7 / XP
    Thread Starter
       #14

    Hi everyone. I'm still having a crash during sleep problem.

    I have tried to update most everything that I could find as per the suggestions above from everyone - although I noticed some update packages didn't really change the hardware driver dates (maybe there are not more current drivers in the update packages than what I already had).

    The PC was stable for a over a week (no crashes) but I was using "Hibernate" not "Sleep" mode. I went back to "Sleep" mode today, hoping for the best after applying all of the updates, but got another crash within a few hours.

    Here is the minidump. Thanks in advance if anyone has any ideas.
      My Computer


 
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