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Windows 7: Windows 7 Keeps Crashing...Please Help

11 Dec 2009   #1
alexrogers

Windows 7 (64 bit)
 
 
Windows 7 Keeps Crashing...Please Help

I just upgraded to Windows 7 last weekend by doing a clean install from a win741.com purchase. I am currently using a HP Pavilion a6500f computer with a 500GB hard drive. I have been getting BSOD errors over the last several days and it is driving me crazy. I am not extremely knowledgable about internal computer jargon, but if someone can help me, I would be extremely grateful. I have attached the mini-dump files.


My System SpecsSystem Spec
.
11 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alexrogers View Post
I just upgraded to Windows 7 last weekend by doing a clean install from a win741.com purchase. I am currently using a HP Pavilion a6500f computer with a 500GB hard drive. I have been getting BSOD errors over the last several days and it is driving me crazy. I am not extremely knowledgable about internal computer jargon, but if someone can help me, I would be extremely grateful. I have attached the mini-dump files.

Hi alex and welcome

Pretty straight foward. Your USBPORT.sys which is almost 2 yeard old probably caused the crash.


I would update all teh relevant drivers. BIOS< video, USB, etc

then run a system file check to verify and repair your system files
yype cmd in search>right click and run as admin>SFC /SCANNOW




WUSB54GSCV2_AMD64.sys fffff880`0268f000 fffff880`026d1000 0x00042000 0x4783e291 1/8/2008 3:52:33 PM


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-36987-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02807000 PsLoadedModuleList = 0xfffff800`02a44e50
Debug session time: Sun Dec  6 21:29:51.562 2009 (GMT-5)
System Uptime: 0 days 1:42:52.825
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {2, fffffa800408b120, fffffa8003dc9010, fffffa8005a41990}

Unable to load image \SystemRoot\system32\DRIVERS\WUSB54GSCV2_AMD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for WUSB54GSCV2_AMD64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54GSCV2_AMD64.sys
Probably caused by : WUSB54GSCV2_AMD64.sys ( WUSB54GSCV2_AMD64+c4bf )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000002, BAD_URB The USB client driver has submitted a URB that is
    still attached to another IRP still pending in the bus
    driver.
Arg2: fffffa800408b120, Address of pending IRP.
Arg3: fffffa8003dc9010, Address of IRP passed in.
Arg4: fffffa8005a41990, Address URB that caused the error.

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff88003b96ee5 to fffff80002878f00

STACK_TEXT:  
fffff880`02fe0918 fffff880`03b96ee5 : 00000000`000000fe 00000000`00000002 fffffa80`0408b120 fffffa80`03dc9010 : nt!KeBugCheckEx
fffff880`02fe0920 fffff880`03ba2356 : fffffa80`04fb9000 fffffa80`05a6edf0 00000000`00000000 fffffa80`04fb9050 : USBPORT!USBPORT_Core_DetectActiveUrb+0x155
fffff880`02fe0970 fffff880`03baad44 : fffffa80`03dc9010 fffffa80`04c2001b fffffa80`03dc9010 fffffa80`05a41990 : USBPORT!USBPORT_ProcessURB+0xad6
fffff880`02fe0a20 fffff880`03b84ad4 : 00000000`00000000 fffffa80`04c2d050 fffffa80`03ea0350 fffffa80`03dc9010 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138
fffff880`02fe0a60 fffff880`042fc566 : fffffa80`04c2f050 fffffa80`05a6d060 fffffa80`03dc9010 fffffa80`04c2f1a0 : USBPORT!USBPORT_Dispatch+0x1dc
fffff880`02fe0aa0 fffff880`0432ccab : 00000000`00000000 00000000`00000000 fffffa80`05a6d060 00000000`00000024 : usbhub!UsbhFdoUrbPdoFilter+0xde
fffff880`02fe0ad0 fffff880`042fafb7 : fffffa80`05a74500 00000000`00000024 fffffa80`05a41900 fffffa80`03dc9010 : usbhub!UsbhPdoInternalDeviceControl+0x373
fffff880`02fe0b20 fffff880`0269b4bf : fffffa80`05a41990 fffffa80`05a6d060 fffffa80`03dc9010 fffffa80`05a74500 : usbhub!UsbhGenDispatch+0x57
fffff880`02fe0b50 fffffa80`05a41990 : fffffa80`05a6d060 fffffa80`03dc9010 fffffa80`05a74500 00000000`00000000 : WUSB54GSCV2_AMD64+0xc4bf
fffff880`02fe0b58 fffffa80`05a6d060 : fffffa80`03dc9010 fffffa80`05a74500 00000000`00000000 fffffa80`00000000 : 0xfffffa80`05a41990
fffff880`02fe0b60 fffffa80`03dc9010 : fffffa80`05a74500 00000000`00000000 fffffa80`00000000 00000000`00000001 : 0xfffffa80`05a6d060
fffff880`02fe0b68 fffffa80`05a74500 : 00000000`00000000 fffffa80`00000000 00000000`00000001 fffff880`02fe0bb0 : 0xfffffa80`03dc9010
fffff880`02fe0b70 00000000`00000000 : fffffa80`00000000 00000000`00000001 fffff880`02fe0bb0 fffff880`02fe0ba0 : 0xfffffa80`05a74500


STACK_COMMAND:  kb

FOLLOWUP_IP: 
WUSB54GSCV2_AMD64+c4bf
fffff880`0269b4bf ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  WUSB54GSCV2_AMD64+c4bf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: WUSB54GSCV2_AMD64

IMAGE_NAME:  WUSB54GSCV2_AMD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4783e291

FAILURE_BUCKET_ID:  X64_0xFE_WUSB54GSCV2_AMD64+c4bf

BUCKET_ID:  X64_0xFE_WUSB54GSCV2_AMD64+c4bf

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Dec 2009   #3
alexrogers

Windows 7 (64 bit)
 
 

Thanks so much. Everything seems to be working now.
My System SpecsSystem Spec
.

12 Dec 2009   #4
alexrogers

Windows 7 (64 bit)
 
 

I guess I spoke too soon. Everytime I try to put a file on my Western Digital 500GB portable hard drive, I get the BSOD. I have attached the most recent .dmp file.
My System SpecsSystem Spec
12 Dec 2009   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alexrogers View Post
I guess I spoke too soon. Everytime I try to put a file on my Western Digital 500GB portable hard drive, I get the BSOD. I have attached the most recent .dmp file.
Alex
I assume the WD is an external USB HD. The cause of this crash was just like the last time. The USBdriver. It is still 2 years old and will cause these. there must be a newer driver somewhere.
I wish there was something I can do but the only thing is to keep verifying that it is still the same problem

And yet again another 64bit driver problem

Ken J+


WUSB54GSCV2_AMD64.sys fffff880`04244000 fffff880`04286000 0x00042000 0x4783e291 1/8/2008 3:52:33 PM

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\121209-24523-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a09000 PsLoadedModuleList = 0xfffff800`02c46e50
Debug session time: Sat Dec 12 09:58:51.304 2009 (GMT-5)
System Uptime: 0 days 0:11:15.567
Loading Kernel Symbols
...............................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {2, fffffa8004919130, fffffa8006856d30, fffffa8005ea7b60}

Unable to load image \SystemRoot\system32\DRIVERS\WUSB54GSCV2_AMD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for WUSB54GSCV2_AMD64.sys
*** ERROR: Module load completed but symbols could not be loaded for WUSB54GSCV2_AMD64.sys
Probably caused by : WUSB54GSCV2_AMD64.sys ( WUSB54GSCV2_AMD64+c4bf )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000002, BAD_URB The USB client driver has submitted a URB that is
    still attached to another IRP still pending in the bus
    driver.
Arg2: fffffa8004919130, Address of pending IRP.
Arg3: fffffa8006856d30, Address of IRP passed in.
Arg4: fffffa8005ea7b60, Address URB that caused the error.

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff88003a16ee5 to fffff80002a7af00

STACK_TEXT:  
fffff880`02ffc918 fffff880`03a16ee5 : 00000000`000000fe 00000000`00000002 fffffa80`04919130 fffffa80`06856d30 : nt!KeBugCheckEx
fffff880`02ffc920 fffff880`03a22356 : fffffa80`050e9000 fffffa80`05c98730 00000000`00000000 fffffa80`050e9050 : USBPORT!USBPORT_Core_DetectActiveUrb+0x155
fffff880`02ffc970 fffff880`03a2ad44 : fffffa80`06856d30 fffffa80`0488001b fffffa80`06856d30 fffffa80`05ea7b60 : USBPORT!USBPORT_ProcessURB+0xad6
fffff880`02ffca20 fffff880`03a04ad4 : 00000000`00000000 fffffa80`0488f050 fffffa80`03ca6540 fffffa80`06856d30 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138
fffff880`02ffca60 fffff880`042d2566 : fffffa80`04fcd050 fffffa80`05bef060 fffffa80`06856d30 fffffa80`04fcd1a0 : USBPORT!USBPORT_Dispatch+0x1dc
fffff880`02ffcaa0 fffff880`04302cab : 00000000`00000000 00000000`00000000 fffffa80`05bef060 00000000`00000045 : usbhub!UsbhFdoUrbPdoFilter+0xde
fffff880`02ffcad0 fffff880`042d0fb7 : fffffa80`05ccd950 00000000`00000045 fffffa80`05ea7b00 fffffa80`06856d30 : usbhub!UsbhPdoInternalDeviceControl+0x373
fffff880`02ffcb20 fffff880`042504bf : fffffa80`05ea7b60 fffffa80`05bef060 fffffa80`06856d30 fffffa80`05ccd950 : usbhub!UsbhGenDispatch+0x57
fffff880`02ffcb50 fffffa80`05ea7b60 : fffffa80`05bef060 fffffa80`06856d30 fffffa80`05ccd950 00000000`00000000 : WUSB54GSCV2_AMD64+0xc4bf
fffff880`02ffcb58 fffffa80`05bef060 : fffffa80`06856d30 fffffa80`05ccd950 00000000`00000000 fffffa80`00000000 : 0xfffffa80`05ea7b60
fffff880`02ffcb60 fffffa80`06856d30 : fffffa80`05ccd950 00000000`00000000 fffffa80`00000000 00000000`58646601 : 0xfffffa80`05bef060
fffff880`02ffcb68 fffffa80`05ccd950 : 00000000`00000000 fffffa80`00000000 00000000`58646601 fffff880`02ffcbb0 : 0xfffffa80`06856d30
fffff880`02ffcb70 00000000`00000000 : fffffa80`00000000 00000000`58646601 fffff880`02ffcbb0 fffff880`02ffcba0 : 0xfffffa80`05ccd950


STACK_COMMAND:  kb

FOLLOWUP_IP: 
WUSB54GSCV2_AMD64+c4bf
fffff880`042504bf ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  WUSB54GSCV2_AMD64+c4bf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: WUSB54GSCV2_AMD64

IMAGE_NAME:  WUSB54GSCV2_AMD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4783e291

FAILURE_BUCKET_ID:  X64_0xFE_WUSB54GSCV2_AMD64+c4bf

BUCKET_ID:  X64_0xFE_WUSB54GSCV2_AMD64+c4bf

Followup: MachineOwner


---------
My System SpecsSystem Spec
12 Dec 2009   #6
alexrogers

Windows 7 (64 bit)
 
 

Do you know where I can update the usb drivers? Most of these stuff is greek to me.
My System SpecsSystem Spec
13 Dec 2009   #7
usasma
Microsoft MVP

 
 

Update the networking drivers as suggested.
The USB drivers are a part of your motherboard/chipset drivers. Here's a link to them: NVIDIA DRIVERS 15.49 WHQL

Since it's always the WD external that's involved in the error - I'd suggest running a hard drive diagnostic on it. Here's a link to the WD support site: WD Support > Downloads > Select Product
My System SpecsSystem Spec
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