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Windows 7: BSODs

22 Dec 2009   #11
jcgriff2

Windows 7 - Vista
 
 

I don't have an answer for you on ZA - a truly horrible product in my book.

As for Kaspersky, the dump clearly shows KIS drivers:

Code:
 
fffff880`03e93000 fffff880`043bc000 kl1   kl1.sys Fri Sep 25 09:59:13 2009 (4ABCCCB1)
fffff880`018dd000 fffff880`01939000 klif klif.sys Tue Sep 22 06:31:19 2009 (4AB8A777)



My System SpecsSystem Spec
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23 Dec 2009   #12
pestul

Windows 7 Professional 64-bit
 
 

I don't mean to interfere with this thread, but is it known of any BSODs caused by the security features of AVAST! and Windows firewall. I don't have any other 3rd party security services running... oh and Windows Defender is running.
My System SpecsSystem Spec
23 Dec 2009   #13
bpreston

Windown 7 Home Premium 64 bit
 
 
kll.sys

jcgriff2:

I'm working on removing Zone Alarm, but I'll be out of circulation for about 2 weeks before I can get to it. In the meantime, you've identified kl1.sys and klif.sys as Kaspersky drivers on my machine. Since this is a freshly built machine that came with a bare hard drive, and I'm the only one installing software, and I didn't knowingly put any Kaspersky on the machine, I'm stumped about where it came from, and how to get rid of it. Nothing from Kaspersky shows in programs and features to remove.....
My System SpecsSystem Spec
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23 Dec 2009   #14
usasma
Microsoft MVP

 
 

Other manufacturer's will call the product their own - but will use other antivirus'
What security software have you installed on the system?
My System SpecsSystem Spec
23 Dec 2009   #15
usasma
Microsoft MVP

 
 

pestul - Please start your own thread so that your issues can get the individual attention that they deserve.
My System SpecsSystem Spec
26 Dec 2009   #16
bpreston

Windown 7 Home Premium 64 bit
 
 
Antivirus....

Usama,
I have Sprybot Search and Destroy, and Zone Alarm. I've installed nothing more that I know of. While I was trying to be careful not to download crapware, I know something I downloaded dumped Yahoo on my system and reset my home page to Yahoo, and also started to give me popups for a free virus scan. I think it was a McAfee scan product, though. I deleted Yahoo because I was POed that it got dumped without asking, and I deleted (I thought) the virus product. Perhaps something like this is what happened. In any case, how do I remove the stray items? Nothing but ZA and Spybot show up in my programs, and due to some licencing glitches on ZA, the program thinks my licence expired and won't open or update either.
My System SpecsSystem Spec
26 Dec 2009   #17
usasma
Microsoft MVP

 
 

Try running the free Kaspersky removal tool from here: Service messages
If the drivers aren't removed by that, go into C:\Windows\System32\drivers and rename both Kaspersky files to end in .BAK

I'm downloading the ZoneAlarm suite right now to see what's inside of it. BRB....
My System SpecsSystem Spec
26 Dec 2009   #18
usasma
Microsoft MVP

 
 

Interestingly, when I downloaded the latest trial version of Zone Alarm and extracted the files from it, I found that at least part of it is based upon Kaspersky.

zaSuiteSetup_91_008_000_en\TVDIR\avsys\install\instdrivers\kl1\x86\kl1.inf contains strings referring to Kaspersky. That same folder also contains the driver file kl1.sys (the klif.sys file is in another folder near to this one).

So, the Zone Alarm uninstaller should be the preferred tool to remove that Kaspersky stuff from your system.
My System SpecsSystem Spec
26 Dec 2009   #19
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by usasma View Post
Interestingly, when I downloaded the latest trial version of Zone Alarm and extracted the files from it, I found that at least part of it is based upon Kaspersky.

zaSuiteSetup_91_008_000_en\TVDIR\avsys\install\instdrivers\kl1\x86\kl1.inf contains strings referring to Kaspersky. That same folder also contains the driver file kl1.sys (the klif.sys file is in another folder near to this one).

So, the Zone Alarm uninstaller should be the preferred tool to remove that Kaspersky stuff from your system.
Simply an outstanding find, John !

I honestly never considered that Zone Alarm would contain KIS drivers.

THANK YOU !

John

.
My System SpecsSystem Spec
31 Jan 2010   #20
bpreston

Windown 7 Home Premium 64 bit
 
 

I removed Zone Alarm and that has solved the problem entirely. Running crash free for a month now. Thanks, everyone.

Brian
My System SpecsSystem Spec
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