Windows has recovered from an unexpected shutdown


  1. Posts : 2
    Windows 7
       #1

    Windows has recovered from an unexpected shutdown


    My laptop keeps on randomly shutting down, showing me the Blue Screen and then restarting.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 3081

    Additional information about the problem:
    BCCode: d1
    BCP1: 3A30327C
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 8724267E
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\121409-20576-01.dmp
    C:\Users\Dino\AppData\Local\Temp\WER-37502-0.sysdata.xml

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    This is what I keep recieving upon restart, its really annuying me and I cant fix it.

    PLEASE HELP!!!
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Hi Dino15 Welcome to Seven Forums ,

    First we need to dump to see what is going on with the system. The below thread will help you find it

    https://www.sevenforums.com/crash-loc...d-problem.html
      My Computer


  3. Posts : 2
    Windows 7
    Thread Starter
       #3

    Thanks for quick reply, here is minidump!
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    Looking like networking drivers - but hang on for the dump file analysis to finish....
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    rt86win7.sys is blamed, and it's your RealTek networking driver.
    It's most likely the driver that's at fault, but it could also be an issue with the card itself.

    I would first try downloading the most current Win7 driver from the Realtek website: Realtek
    Then uninstall the currently installed network drivers,
    Then install the freshly downloaded one's.
    Then monitor for further BSOD's.

    Also, I'd suggest updating these older drivers:
    Code:
    avgio.sys    Thu Feb 22 09:57:32 2007
    rixdptsk.sys Tue Nov 14 20:35:19 2006
    HpqRemHid.sys Wed Jul 11 11:30:21 2007
    smserial.sys Fri Sep 26 04:23:38 2008
    Here's the summary of the memory dumps - all point to rt86win7.sys:
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sun Dec 13 21:51:08.637 2009 (GMT-5)
    System Uptime: 0 days 1:18:06.650
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sun Dec 13 22:15:26.929 2009 (GMT-5)
    System Uptime: 0 days 0:23:19.943
    BugCheck D1, {3a30327c, 2, 0, 8724267e}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+c209 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Mon Dec 14 01:23:29.127 2009 (GMT-5)
    System Uptime: 0 days 0:14:40.140
    BugCheck D1, {3, 2, 0, 87500543}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : NETIO.SYS ( NETIO!IsFlowContextTableAcceptingContexts+18 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sun Dec 13 23:57:07.343 2009 (GMT-5)
    System Uptime: 0 days 1:40:45.356
    BugCheck A, {0, 2, 1, 82a4b06c}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+c209 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sun Dec 13 19:22:09.692 2009 (GMT-5)
    System Uptime: 0 days 4:38:11.705
    BugCheck D1, {18, 2, 0, 86f0d67e}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+c209 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sun Dec 13 14:43:01.918 2009 (GMT-5)
    System Uptime: 2 days 19:46:35.642
    BugCheck D1, {3a30327c, 2, 0, 86f3167e}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+c209 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Sun Dec 13 20:32:29.326 2009 (GMT-5)
    System Uptime: 0 days 0:37:14.214
    BugCheck A, {0, 2, 1, 8289c06c}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+c209 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Mon Dec 14 01:08:06.652 2009 (GMT-5)
    System Uptime: 0 days 0:55:46.666
    BugCheck D1, {18, 2, 0, 8712667e}
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    Probably caused by : Rt86win7.sys ( Rt86win7+c209 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
      My Computer


 

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