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Windows 7: Blue Screen

15 Dec 2009   #1
cimage

win7 Home Premium 64 bit
 
 
Blue Screen

I am using Win 7 since release in Oct 09 and had no issues at all. Since last 3 days I am experiencing system shut off after displaying BLUE Screen. I am constantly adding new applications and uninstalled recently added application i.e. fbackup 4 a back up utility feeling that this could have been the cause. This has not helped, the next in the line could be Adobe Flash CS4, and since it is critical to my work I am hesitant. It may be pertinent to mention that I migrated to Win 7 from XP via clean install.

I would appreciate any insight. Minidump file attached.

Thanks for any help.


System Configuration

OS Window 7 Home Premium 64bit
Intel Core Quad Q8200
Installed Ram : 8 GB
Display adaptor : ATI Radeon HD 2600 PRO 1 GB
Optriarc DVD drive RW AD7240S
Stroage : WDC 640 GB. WDC 160 GB, WDC 80 GB


My System SpecsSystem Spec
.
15 Dec 2009   #2
nickle

Windows 7
 
 

The dump shows the offending driver to be CBUFS.SYS (Commodo Backup). MAke sure you have the most current version of the program. If so and you are still getting BSOD then uninstall the program and use a different backup program.

Code:
 
 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\nickle\AppData\Local\Temp\Rar$DI00.384\121409-41683-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a10000 PsLoadedModuleList = 0xfffff800`02c4de50
Debug session time: Mon Dec 14 13:28:14.448 2009 (GMT-5)
System Uptime: 0 days 0:02:42.368
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880010ba7fa, fffff88009a119b0, 0}
Probably caused by : CBUFS.sys ( CBUFS+1f7fa )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010ba7fa, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009a119b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
CBUFS+1f7fa
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
CONTEXT:  fffff88009a119b0 -- (.cxr 0xfffff88009a119b0)
rax=0000000000000000 rbx=fffffa800851c1b0 rcx=ffffffffffffffff
rdx=000000000000005c rsi=fffffa8009114c80 rdi=0000000000000002
rip=fffff880010ba7fa rsp=fffff88009a12390 rbp=0000000000000002
 r8=ffffffffffffffff  r9=0000000000000000 r10=ffffffffffffffff
r11=fffff8a004ca5dd0 r12=fffffa8006c0ab80 r13=fffffa8006c0afb0
r14=fffffa800aabe710 r15=fffff8a003ff6cb0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
CBUFS+0x1f7fa:
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  EXCEL.EXE
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880010ba7fa
STACK_TEXT:  
fffff880`09a12390 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : CBUFS+0x1f7fa
 
FOLLOWUP_IP: 
CBUFS+1f7fa
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  CBUFS+1f7fa
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: CBUFS
IMAGE_NAME:  CBUFS.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4aeaa1df
STACK_COMMAND:  .cxr 0xfffff88009a119b0 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_CBUFS+1f7fa
BUCKET_ID:  X64_0x3B_CBUFS+1f7fa
Followup: MachineOwner
---------
My System SpecsSystem Spec
15 Dec 2009   #3
Tews

64-bit Windows 8.1 Pro
 
 

You need to setup and maintain a system imaging policy and keep it up to date, especially since you are doing a lot of experimental installs... forewarned is forearmed..
My System SpecsSystem Spec
.

16 Dec 2009   #4
cimage

win7 Home Premium 64 bit
 
 

nickle

Thanks, I have since uninstalled the Commodo backup. I use Revo Uninstaller, it seems this tool is not good enough.

Do I have any other choice besides system restore ?


Tews

I appreciate what you are saying. can you suggest how to go about setting system imaging policy. Please bear in mind that I am no geek just a intensive user.

---------------------------------------------------

The dump shows the offending driver to be CBUFS.SYS (Commodo Backup). MAke sure you have the most current version of the program. If so and you are still getting BSOD then uninstall the program and use a different backup program.

Code:
 
 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\nickle\AppData\Local\Temp\Rar$DI00.384\121409-41683-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a10000 PsLoadedModuleList = 0xfffff800`02c4de50
Debug session time: Mon Dec 14 13:28:14.448 2009 (GMT-5)
System Uptime: 0 days 0:02:42.368
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff880010ba7fa, fffff88009a119b0, 0}
Probably caused by : CBUFS.sys ( CBUFS+1f7fa )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010ba7fa, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009a119b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
CBUFS+1f7fa
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
CONTEXT:  fffff88009a119b0 -- (.cxr 0xfffff88009a119b0)
rax=0000000000000000 rbx=fffffa800851c1b0 rcx=ffffffffffffffff
rdx=000000000000005c rsi=fffffa8009114c80 rdi=0000000000000002
rip=fffff880010ba7fa rsp=fffff88009a12390 rbp=0000000000000002
 r8=ffffffffffffffff  r9=0000000000000000 r10=ffffffffffffffff
r11=fffff8a004ca5dd0 r12=fffffa8006c0ab80 r13=fffffa8006c0afb0
r14=fffffa800aabe710 r15=fffff8a003ff6cb0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
CBUFS+0x1f7fa:
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  EXCEL.EXE
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880010ba7fa
STACK_TEXT:  
fffff880`09a12390 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : CBUFS+0x1f7fa
 
FOLLOWUP_IP: 
CBUFS+1f7fa
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  CBUFS+1f7fa
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: CBUFS
IMAGE_NAME:  CBUFS.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4aeaa1df
STACK_COMMAND:  .cxr 0xfffff88009a119b0 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_CBUFS+1f7fa
BUCKET_ID:  X64_0x3B_CBUFS+1f7fa
Followup: MachineOwner
---------
[/QUOTE]
My System SpecsSystem Spec
16 Dec 2009   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cimage View Post
I am using Win 7 since release in Oct 09 and had no issues at all. Since last 3 days I am experiencing system shut off after displaying BLUE Screen. I am constantly adding new applications and uninstalled recently added application i.e. fbackup 4 a back up utility feeling that this could have been the cause. This has not helped, the next in the line could be Adobe Flash CS4, and since it is critical to my work I am hesitant. It may be pertinent to mention that I migrated to Win 7 from XP via clean install.

I would appreciate any insight. Minidump file attached.

Thanks for any help.


System Configuration

OS Window 7 Home Premium 64bit
Intel Core Quad Q8200
Installed Ram : 8 GB
Display adaptor : ATI Radeon HD 2600 PRO 1 GB
Optriarc DVD drive RW AD7240S
Stroage : WDC 640 GB. WDC 160 GB, WDC 80 GB
Hi and welcome

This crash was probably caused by cfusb.sys (part of comodo) I would

unistall comodo for there are better around
run a system file check
type cmd in search>right click and run as admin>sfc /scannow


Ken J+




Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\121409-41683-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a10000 PsLoadedModuleList = 0xfffff800`02c4de50
Debug session time: Mon Dec 14 13:28:14.448 2009 (GMT-5)
System Uptime: 0 days 0:02:42.368
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880010ba7fa, fffff88009a119b0, 0}

Probably caused by : CBUFS.sys ( CBUFS+1f7fa )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010ba7fa, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009a119b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
CBUFS+1f7fa
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]

CONTEXT:  fffff88009a119b0 -- (.cxr 0xfffff88009a119b0)
rax=0000000000000000 rbx=fffffa800851c1b0 rcx=ffffffffffffffff
rdx=000000000000005c rsi=fffffa8009114c80 rdi=0000000000000002
rip=fffff880010ba7fa rsp=fffff88009a12390 rbp=0000000000000002
 r8=ffffffffffffffff  r9=0000000000000000 r10=ffffffffffffffff
r11=fffff8a004ca5dd0 r12=fffffa8006c0ab80 r13=fffffa8006c0afb0
r14=fffffa800aabe710 r15=fffff8a003ff6cb0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
CBUFS+0x1f7fa:
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  EXCEL.EXE

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880010ba7fa

STACK_TEXT:  
fffff880`09a12390 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : CBUFS+0x1f7fa


FOLLOWUP_IP: 
CBUFS+1f7fa
fffff880`010ba7fa 66f2af          repne scas word ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  CBUFS+1f7fa

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: CBUFS

IMAGE_NAME:  CBUFS.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aeaa1df

STACK_COMMAND:  .cxr 0xfffff88009a119b0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_CBUFS+1f7fa

BUCKET_ID:  X64_0x3B_CBUFS+1f7fa

Followup: MachineOwner
---------
My System SpecsSystem Spec
16 Dec 2009   #6
nickle

Windows 7
 
 

Quote   Quote: Originally Posted by cimage View Post
nickle

Thanks, I have since uninstalled the Commodo backup. I use Revo Uninstaller, it seems this tool is not good enough.

Do I have any other choice besides system restore ?

The purpose of uninstalling Commodo backup was to rid your system of the driver CBUFS.SYS which exists in the folder C:\Windows\SysWOW64\drivers. To that extent you can no longer receive a BSOD that names the driver as the culprit.

There is no way of telling if Commodo backup was completely uninstalled. If you still receive a BSOD attach the minidump as before to receive additional help.
My System SpecsSystem Spec
16 Dec 2009   #7
cimage

win7 Home Premium 64 bit
 
 

Nickle

I guess I wasn't very clear. Though I uninstalled the Commodo backup, apparently Revo Uninstaller didn't cleanup everything. Now my question is can I manually delete the offending driver ?




Quote   Quote: Originally Posted by nickle View Post
Quote   Quote: Originally Posted by cimage View Post
nickle

Thanks, I have since uninstalled the Commodo backup. I use Revo Uninstaller, it seems this tool is not good enough.

Do I have any other choice besides system restore ?

The purpose of uninstalling Commodo backup was to rid your system of the driver CBUFS.SYS which exists in the folder C:\Windows\SysWOW64\drivers. To that extent you can no longer receive a BSOD that names the driver as the culprit.

There is no way of telling if Commodo backup was completely uninstalled. If you still receive a BSOD attach the minidump as before to receive additional help.
My System SpecsSystem Spec
16 Dec 2009   #8
nickle

Windows 7
 
 

Quote   Quote: Originally Posted by cimage View Post
Nickle

I guess I wasn't very clear. Though I uninstalled the Commodo backup, apparently Revo Uninstaller didn't cleanup everything. Now my question is can I manually delete the offending driver ?
If Commodo backup no longer appears in control panel/installed programs, it should be ok to rename CBUFS.SYS to CBUFS.BAK in case run into trouble you can change it back.
My System SpecsSystem Spec
16 Dec 2009   #9
cimage

win7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by nickle View Post
Quote   Quote: Originally Posted by cimage View Post
Nickle

I guess I wasn't very clear. Though I uninstalled the Commodo backup, apparently Revo Uninstaller didn't cleanup everything. Now my question is can I manually delete the offending driver ?
If Commodo backup no longer appears in control panel/installed programs, it should be ok to rename CBUFS.SYS to CBUFS.BAK in case run into trouble you can change it back.

Since I had uninstalled it doesn't list as installed program. As suggested I have renamed the file. Will watch and wait.

Can you suggest a uninstall utility. I was using Revo which obviously has failed.

Thanks a ton for your help.
My System SpecsSystem Spec
15 Jan 2010   #10
mubon

Windows 7
 
 
Fix

you can fix this problem with 2 soution
1. first, unistall comodo backup, after that remove registry key comodo in "Hkey_Local_Machine\Software\...", "Hkey_Local_User\Software\...
try, if not work, restart n try again. this work in my compi. if you choice this solutions you can't use comodo again

2. if you want to use comodo backup n don't want the fuc' blue screen you must update your comodo in http://download.comodo.com/cbu/downl...r2008_win7.exe.

reference
1. Blue Screen whenever I create a new folder on any USB thumb drive

2. Windows 7 BSOD on mapped external drive

trust me, its work
My System SpecsSystem Spec
Reply

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