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Windows 7: BSOD on Win7 Pro - Pls Advise

16 Dec 2009   #1
parcou

Windows 7 Pro
 
 
BSOD on Win7 Pro - Pls Advise

You have so many request for help I hate to ask but it is not without any effort of me looking on my own. This is how I found this site. :-)

I am running Win7 Pro on a HP Compaq 2730p tablet PC 32-bit 4GB ram and all was good until a few weeks ago. One thing I can say is that I have seen Webroot Spy Sweeper engine crash and afterwards the PC goes somewhat unstable. I do have the latest version of the app installed for Win7. I have also seen the PC shut off when I leave it on overnight & the next morning I am sitting at a black screen with the cursor blinking at the top left....

Here are the dumps our so far. I uploaded them to my website server (they are free of any spam/virus).

Any help on what is casing this would be love :-)

------
Files
------

Dec-06
http://drdatahealth.com/tempdel/120609-55661-01.zip

Dec-12
http://drdatahealth.com/tempdel/121209-40388-01.zip

Dec-14 (am)
http://drdatahealth.com/tempdel/121409-48188-01.zip

Dec-14 (pm)
http://drdatahealth.com/tempdel/121409-36753-01.zip


Help Please..?


PS: a copy of one of those dump files but cannot remember which one...

-----
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 88977AD8
BCP3: 88977C44
BCP4: 82C35D50
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121409-48188-01.dmp
C:\Users\parco\AppData\Local\Temp\WER-72275-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
16 Dec 2009   #2
usasma
Microsoft MVP

 
 

Here's the first things to do with BSOD'S:
Quote:
Please start by running these hardware diagnostics:
Memory Diagnostics
HD Diagnostic

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware
But, this looks to be an issue with your Intel Graphics drivers and may also have something to do with an infection/torrent program (mstorr.exe). Please update your Intel Graphics drivers to the latest Windows 7 version. If you are using a torrent program, please uninstall it. The forum rules prohibit assisting you with fixing an issue with torrents.
My System SpecsSystem Spec
17 Dec 2009   #3
parcou

Windows 7 Pro
 
 

Quote   Quote: Originally Posted by usasma View Post
Here's the first things to do with BSOD'S:
Quote:
Please start by running these hardware diagnostics:
Memory Diagnostics
HD Diagnostic

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware
But, this looks to be an issue with your Intel Graphics drivers and may also have something to do with an infection/torrent program (mstorr.exe). Please update your Intel Graphics drivers to the latest Windows 7 version. If you are using a torrent program, please uninstall it. The forum rules prohibit assisting you with fixing an issue with torrents.
USASMA...

Thx for the fast response...!!!

My daughter loaded Limewire in error on my personal PC some months ago and I did uninstall it but I did see areas left in the startup and other places, etc that was hanging around. I did get rid of that and also no torrent apps ever have been on my PC.

As for the graphics driver this one is strange. It states when I tried to update I am up to date. So what I did was a manual install of the driver and it still stated the one I have was more current but I continued. The one I installed was the one HP listed as the latest for my PC...go figure..

-Did the scans from three of those links and found nothing on my PC
-Out of town so I cannot burn a CD for the mem & hd test since my tablet PC has no built-in cd rom

The mstorr.exe is listed in \program files\LeechLLC and it is the only file there. I cannot delete the item it states the file is open...but I cannot find it...None of the scan flagged it

Do I need to be concerned....???

Thx
My System SpecsSystem Spec
.

18 Dec 2009   #4
usasma
Microsoft MVP

 
 

To delete MSTORR.EXE, boot into Safe Mode and try deleting it from there.

Driver updates from Windows Update, the Device Manager, or even the PC Manufacturer really aren't up to date. In this case Intel made the device and drivers - so they'll have the most up to date drivers.

Even if the Intel drivers aren't any newer than what you have - you've still got to replace them. So the thing to do is to remove the currently installed drivers and install the latest version that's available from Intel.

But, don't do that now - installing the HP drivers may have fixed it. So let it run and see if that helps.
My System SpecsSystem Spec
Reply

 BSOD on Win7 Pro - Pls Advise




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