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Windows 7: Frequent BSOD

17 Dec 2009   #1
deltahelix

Windows 7 (32 Bit)
 
 
Frequent BSOD

I recently upgraded my system to Windows 7. According to the upgrade advisor the system should be completely compatible, but it frequently crashes (usually after about ten minutes of being on) even if it's just idle. There doesn't seem to be any method to the madness either as nothing in particular seems to trigger it. I've tried doing a couple of clean installs of the OS, but the problem always comes back. The small amount of research I have attempted to do indicates that it's an issue with the video card, however I've upgraded to the 9.11 legacy ATI drivers (I have an ATI Mobility Radeon X1400) using mobility modder. All other drivers appear to be up to date, at least according to Driver Genius. I've tried diagnosing the problem for several hours but still haven't had any luck. When I try and check the minidump it seems like the debugger won't load the entire file. I don't really know what's going on but it's driving me nuts. I'd like to upload the .dmp files, but apparently I don't know how to do that.


My System SpecsSystem Spec
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17 Dec 2009   #2
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

This happens within minutes every time you start the computer?

Check your CPU fan, it might be overheating.

~Lordbob
My System SpecsSystem Spec
18 Dec 2009   #3
usasma
Microsoft MVP

 
 

For starters:
Quote:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Then:
Quote:
Upload Dump Files
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
{Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
My System SpecsSystem Spec
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20 Dec 2009   #4
deltahelix

Windows 7 (32 Bit)
 
 

So I finally figured out what I was doing wrong with the debugger. The minidumps all point to a problem with atikmdag.sys and the problem is a VIDEO_TDR_FAILURE. I did some research on the problem, but haven't really been able to find any solution to it for Windows 7. Anyone have any suggestions?
My System SpecsSystem Spec
21 Dec 2009   #5
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Bad video driver?

~Lordbob
My System SpecsSystem Spec
21 Dec 2009   #6
usasma
Microsoft MVP

 
 

STOP 0x116 error: BSOD Index

Best suggestions here: https://www.sevenforums.com/crashes-d...tml#post280172
My System SpecsSystem Spec
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 Frequent BSOD




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