x64 Windows Explorer crashes

gordol · 20 Dec 2009

[QUOTE=Buggsy2;451748]

gordol said:

Lordbob75 said:

Am now trying something I saw in another thread somewhere: I just uninstalled Firefox, reverting to IE8.

Haha! Who posted that, a Microsoft employee's sock puppet?

I don't know. May have been another thread in this forum.

Didn't work, problem persists.

What are the chances it's something wonky with Kaspersky Internet Security v9?

devenprasad · 01 Jan 2010

Any of you think that its DEP?

Also u only have one antivirus software right

TimStitt · 01 Jan 2010

Hi Gordol,

Open the windows event viewer and see if there is more information available as to what is causing the crashes, check the time that the crash occured on all available logs.
RUN
eventvwr.msc

If there is no helpful information, you may want to try the windows debugging tools, post the log here for us to see.
Debugging Tools for Windows - Overview

EDIT: Some last thoughts.
- Check all your drivers and download the latest from the manufacturers website (not microsoft update).
- Unplug all external drives and see if the problem occurs when they are not attached. This includes all USB, Sata-e, firewire, phones, camera's, and ports in printers that you can add cards or usb devices to, + anything else you can think of that's external. If we are lucky we'll find that explorer is crashing when reading one of these devices.

gordol · 02 Jan 2010

TimStitt said:

Open the windows event viewer and see if there is more information available as to what is causing the crashes, check the time that the crash occured on all available logs.
RUN
eventvwr.msc

If there is no helpful information, you may want to try the windows debugging tools, post the log here for us to see.
Debugging Tools for Windows - Overview

It hasn't crashed like that in a couple weeks now. To my knowledge, I had made no changes to any system files.

TimStitt · 02 Jan 2010

If I understand correctly, it has been good now for a couple of weeks? That sounds promising. Perhaps it was an external device causing the issue?

If it does come back, run with the testing and driver updates as suggested earlier and let us know the results.

re: Event Viewer (in case we have misunderstood each other

) - this will show warning and error messages, that may not show as crashes and errors in everyday windows usage, so it's worth a look.

gordol · 03 Jan 2010

TimStitt said:

If I understand correctly, it has been good now for a couple of weeks? That sounds promising. Perhaps it was an external device causing the issue?

Neither My external drive setup nor my use of the system, including external devices, has changed. A USB hard drive always connected, an externally mounted SATA drive only powered on once or twice a week when I run my system backups, printers that are turned on only when in use, smartphone and media player plugged in for syncing or charging.

If it does come back, run with the testing and driver updates as suggested earlier and let us know the results.

Will do.