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Windows 7: Windows 7 Crashing Repeatedly

19 Dec 2009   #1
liquidshokk

Windows 7 Home Premium
 
 
Windows 7 Crashing Repeatedly

Hi

First post here after seeing the great support you guys have provided to others

I have an issue where my brothers packard bell pc (details against my profile) keeps crashing repeatedly since installing the full cklean install of windows 7.

Previously the RC1 version was installed for a few months and never had any problems. I have followed all of the debugging instructions in the sticky and am getting 'probably caused by: hardware'

Is this the end of the road finding out the cause of the problem as it points to hardware? When the computer has been crashing we've had to hold the power button in to reboot, could this dump just be reporting that as a hardware fault?

I ran whocrashed and it reports WHEA_UNCORRECTABLE_ERROR which as explained above might relate to the hard reboots being performed when it crashes.

Any help would be really appreciated. any other info required let me know.

Thanks


My System SpecsSystem Spec
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19 Dec 2009   #2
liquidshokk

Windows 7 Home Premium
 
 

Attached is the report that came out of Everest

also included the minidump
My System SpecsSystem Spec
19 Dec 2009   #3
liquidshokk

Windows 7 Home Premium
 
 

just seen this in the event viewer - "Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."

Any ideas what driver/firmware it refers to?
My System SpecsSystem Spec
.

19 Dec 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by liquidshokk View Post
just seen this in the event viewer - "Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."

Any ideas what driver/firmware it refers to?
Liquid

Hi and welcome

We can really do alot more if we have the dmp not the text of the header. can you use these instructions to find and upload it to us? https://www.sevenforums.com/crash-loc...g-process.html

Thanks BTW bugcheck 124 is hardware related but could be the cpu, ram, or a controller.

Ken J+

edit: wrong link. should be https://www.sevenforums.com/crash-loc...g-process.html

My System SpecsSystem Spec
19 Dec 2009   #5
liquidshokk

Windows 7 Home Premium
 
 

That details creating the memory dump file from task manager. what app do i create the dump file on? Thanks
My System SpecsSystem Spec
19 Dec 2009   #6
Tews

64-bit Windows 8.1 Pro
 
 

Navigate to C:/windows/minidump and zip up the .dmp file, then upload it as an attachment to your next post...
My System SpecsSystem Spec
19 Dec 2009   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by liquidshokk View Post
That details creating the memory dump file from task manager. what app do i create the dump file on? Thanks
Sorry liquid. should have been this https://www.sevenforums.com/crash-loc...g-process.html

KEn J+

and of course Tews beat me again
My System SpecsSystem Spec
19 Dec 2009   #8
liquidshokk

Windows 7 Home Premium
 
 

This is the only dump file in the minidump folder

cheers
My System SpecsSystem Spec
19 Dec 2009   #9
usasma
Microsoft MVP

 
 

Info on the STOP 0x124 error and some suggestions on what to do: https://www.sevenforums.com/crash-loc...-what-try.html

In essence, this is your processor telling Windows that it encountered a problem. Unfortunately, reading the report is difficult, and even if you are successful in reading it, it usually doesn't provide any clear cut results.

I find that these errors are usually one of two things:
- incompatibility (either hardware or driver)
- broken hardware
My System SpecsSystem Spec
19 Dec 2009   #10
liquidshokk

Windows 7 Home Premium
 
 

So the vista driver fault bit in the dump isn't really relevant? Does that not confirm for sure that one of my drivers needs updating as it's incompatible? What is the relevance of the kernel processor mentioned, is there a driver directly related to this that I could update?

Thanks
My System SpecsSystem Spec
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 Windows 7 Crashing Repeatedly




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