Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD for what seems several reasons

19 Dec 2009   #1
indubitablytim

Windows 7 pro
 
 
BSOD for what seems several reasons

I'm new at this, please bear with me.

I recently bought the components for this computer and put it together...and installed win 7... and have been crashing regularly.

The blue screen has displayed a few different messages: either IRQL_not_less_or_equal or Page_fault_in_non_page_area or a generic blue screen. Usually when I am running multiple programs etc.

Google search suggests the same solutions for all BSOD; check drivers, check compatibility, check memory.

My components suggest compatibility, and I have downloaded/installed all drivers which are obviously accessible.

I will run the memory test overnight tonight and see what happens.

I do not know how to post dump files or diagnostics... i assume my system stats are included, as I posted them on sign in. If that stuff needs to be posted here, please let me know.

Otherwise, I am clueless. Any/all advice is appreciated!

Tim.


My System SpecsSystem Spec
.
19 Dec 2009   #2
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Go to the search option then type in

c:\windows\minidump

Then zip the file and upload with your post, one of the kind experts will look at it for you and get back to you.

Steve
My System SpecsSystem Spec
20 Dec 2009   #3
indubitablytim

Windows 7 pro
 
 

Right.
My computer denied access to the minidump files, despite my having set the security settings.
Windbg debugger could not access the dump files...
In safe mode, I gained access with the debugger, but the debugger could not find the right symbols.
I accessed a symbol path and reran the debug dump program and have a result.

The resulting text is saved in a 4.9KB notepad; attached.
I dont see the need to zip so small a file.
Am I right to guess that I missed a step along the way?
Is the short text file ample to describe my crashes?

Many Thanks!!
My System SpecsSystem Spec
.

20 Dec 2009   #4
usasma
Microsoft MVP

 
 

The error points a tcpip.sys - a Windows networking component.
So the most likely issue is with your networking drivers.
But there are other things that can cause this (such as security applications/firewalls).

Please do this:
MSINFO32
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

Then do this:

Quote:
Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Win7 version of the program for the networking driver from the device manufacturer's website (not from Windows Update or from the Update driver function in Device Manager). If there are no Win7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's
My System SpecsSystem Spec
21 Dec 2009   #5
indubitablytim

Windows 7 pro
 
 

Thank you very much!

Attached is the System Info.

Getting to work on the drivers now.

Thanks!
My System SpecsSystem Spec
21 Dec 2009   #6
usasma
Microsoft MVP

 
 

Several errors in the MSINFO32 file - one points to NETIO.SYS, a component of Windows networking.

First, please check your Device Manager for an unknown device named:
BHDrvx86 ROOT\LEGACY_BHDRVX86\0000 This device is not present, is not working properly, or does not have all its drivers installed.

I'm not sure what it is, but suspect that it may be related to your networking (which is an issue for you).
If not associated with networking, then it's associated with your Norton product.

Quote:
Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Win7 version of your networking drivers (both wired and wireless if so equipped) from the device manufacturer's website (not from Windows Update or from the Update driver function in Device Manager). If there are no Win7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's
If this doesn't solve things, then try the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall your Norton programs from Control Panel...Programs...Uninstall a program
- remove any remnants of the Norton programs with this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- test to see if that fixes the crashing.

If the BSOD's continue after this, please post back and we'll work on some other stuff.
My System SpecsSystem Spec
28 Dec 2009   #7
indubitablytim

Windows 7 pro
 
 

Was unable to find the mystery device. I'm not sure how to dig deeper into the device manager to find BHDrvx86 ROOT\LEGACY_BHDRVX86\0000 .

Swapped the antivirus.

Have downloaded and installed newest basic drivers. I'm shy about jacking with the numerous system drivers though... All of the hardware manufacturers' drivers updates are in the system.

Am still crashing regularly with several different error messages.

The RAM test shows no errors.

I'm having trouble decoding the crash dump files with windbg, but am seeking the solution there.

I can force the system to crash by trying to play memory intensive games.

Otherwise, I am at a loss.

Many Thanks.
My System SpecsSystem Spec
30 Dec 2009   #8
usasma
Microsoft MVP

 
 

A bit more research show it (BHDrvx86 ROOT\LEGACY_BHDRVX86\0000) to be "BASH" by Deep Sky Technologies - and it's known to be a part of Norton/Symantec products. Since you've uninstalled your Norton, that should have fixed it.

Can you upload the memory dump files?
Have you run the memory diagnostic?
Have you run a hard drive diagnostic?
My System SpecsSystem Spec
13 Feb 2010   #9
indubitablytim

Windows 7 pro
 
 

Problem solved. Faulty hardware was causing all of the problems. The graphics card was a lemon, and the machine humms beautifully now that it has been replaced.

Many thanks for all of the help and effort here.
My System SpecsSystem Spec
14 Feb 2010   #10
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Thanks for letting us know it is resolved
My System SpecsSystem Spec
Reply

 BSOD for what seems several reasons




Thread Tools




Similar help and support threads
Thread Forum
a few BSOD, reasons for each appear not to be the same
Hi I'm new here. I built my system about 3 years ago. But in the last year I've had a few BSOD. So today I had some time to try and find out what might be the cause. So I found an article at HowToGeek.com that said to run a program called BlueScreenView. What I see when I run this program...
BSOD Help and Support
BSOD D3 Different Reasons
Hi, I was reading some other posts and hoped that you may be able to help me as well. I have Windows 7 . . . - x64 - Assuming retail, got through school - Built the system ~1year ago, upgraded ram a little while back, from 4 to 8 gigs, with same exact type as was previously in it. - Have not...
BSOD Help and Support
Different Reasons BSOD
I don't know what is causing all the BSODs I started to have since yesterday. I get a couple a day and I have not changed any hardware, not even USB, for a month. The reasons are random. I really REALLY need your help. I ran 2 memtests for at least 5 minutes, but no errors. I ran OCCT 4.0...
BSOD Help and Support
Windows 7: Four reasons to upgrade, four reasons to st
Opinion: Microsoft's new OS offers the best of upgrading, the worst of upgrading The release of Windows 7 to manufacturing begins a tale of two operating systems: the one you want and the one you don't. It is packed with improvements and cool stuff, but it still carries a whiff of Vista that may...
News
Google Voice: 5 Reasons to Use It, 5 Reasons to Think T
Google Voice: 5 Reasons to Use It, 5 Reasons to Think Twice Google Voice: 5 Reasons to Use It, 5 Reasons to Think Twice - PC World Interesting indeed. Might be worth trying, and it certainly sounds cool. Google really has some great ideas, though privacy is indeed an issue here. I...
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:03.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App