Help-windows has recovered from an unexpected shutdown

Page 1 of 2 12 LastLast

  1. Posts : 10
    Windows 7 ultimate
       #1

    Help-windows has recovered from an unexpected shutdown


    Please help me if you can.

    Asus X53SR notebook stock build.

    I just bought a used laptop ^ from a friend and it works fine except for random
    freezing and shutdowns that result in the "windows has recovered from an unexpected
    shutdown" error message. The computer came with Vista ultimate but I gave it a
    fresh format-reinstall anyway and had the same problem. Over the course of a few
    days the computer got excruciatingly slow and unstable. Yesterday I decided to
    upgreade with a clean format-reinstall of Windows 7 ultimate. It worked fine all day
    yesterday but just about an hour ago it froze, shutdown, and came up with the
    error message.
    Now as time goes on (1 hour) its getting slower and everything keeps freezing.
    I just had to restart in safe mode with networking to edit this post.

    I read in some other posts about how these things are diagnosed so I am including
    some logs (minidump log and Belarc advisor) in my post that I think will be helpful.

    Thank you and I will check back later.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    MrJay81 said:
    Please help me if you can.

    Asus X53SR notebook stock build.

    I just bought a used laptop ^ from a friend and it works fine except for random
    freezing and shutdowns that result in the "windows has recovered from an unexpected
    shutdown" error message. The computer came with Vista ultimate but I gave it a
    fresh format-reinstall anyway and had the same problem. Over the course of a few
    days the computer got excruciatingly slow and unstable. Yesterday I decided to
    upgreade with a clean format-reinstall of Windows 7 ultimate. It worked fine all day
    yesterday but just about an hour ago it froze, shutdown, and came up with the
    error message.
    Now as time goes on (1 hour) its getting slower and everything keeps freezing.
    I just had to restart in safe mode with networking to edit this post.

    I read in some other posts about how these things are diagnosed so I am including
    some logs (minidump log and Belarc advisor) in my post that I think will be helpful.

    Thank you and I will check back later.
    Hi and welcome

    this crash was probably caused by a critical process failing (winiint)

    I would

    run a system file check to verify and repair system files
    type cmd in seearch>right click and run as admin>sfc /scannow

    You also have a feew old drivers that can use to be updated

    they are
    Code:
    secdrv.SYS        0x976c2000    0x976cc000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
    rixdptsk.sys        0x93662000    0x936b3000    0x00051000    0x455a6ed7    11/14/2006 8:35:19 PM                        
    ATKACPI.sys        0x936e9000    0x936f1000    0x00008000    0x4580f93d    12/14/2006 2:11:57 AM                        
    smserial.sys        0x81e00000    0x81f14000    0x00114000    0x48dc9c0a    9/26/2008 3:23:38 AM




    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\122009-24897-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x82839000 PsLoadedModuleList = 0x82981810
    Debug session time: Sun Dec 20 11:26:57.962 2009 (GMT-5)
    System Uptime: 0 days 2:41:32.427
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................
    Loading User Symbols
    Loading unloaded module list
    ........
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 00000003, Process
    Arg2: 87345218, Terminating object
    Arg3: 87345384, Process image file name
    Arg4: 82a61d50, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    PROCESS_OBJECT: 87345218
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: wininit
    
    FAULTING_MODULE: 00000000 
    
    PROCESS_NAME:  WerFault.exe
    
    BUGCHECK_STR:  0xF4_WerFault.exe
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 82b1507b to 82915d10
    
    STACK_TEXT:  
    98960c9c 82b1507b 000000f4 00000003 87345218 nt!KeBugCheckEx+0x1e
    98960cc0 82a98e44 82a61d50 87345384 87345488 nt!PspCatchCriticalBreak+0x71
    98960cf0 82a9acdf 87345218 8503e030 000000ff nt!PspTerminateAllThreads+0x2d
    98960d24 8287c42a 00000084 000000ff 0019e20c nt!NtTerminateProcess+0x1a2
    98960d24 770c64f4 00000084 000000ff 0019e20c nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0019e20c 00000000 00000000 00000000 00000000 0x770c64f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_NAME:  wininit.exe
    
    FAILURE_BUCKET_ID:  0xF4_WerFault.exe_IMAGE_wininit.exe
    
    BUCKET_ID:  0xF4_WerFault.exe_IMAGE_wininit.exe
    
    Followup: MachineOwner
    ---------
    
    
      My Computer


  3. Posts : 10
    Windows 7 ultimate
    Thread Starter
       #3

    Im not sure what you mean to run as administrator in cmd prompt. I have never seen such an option. i type cmd, it pops up and thats it, there are no options. Could you please elaborate? right clicking gives no option for that. just mark, copy, paste, select all, scroll, and find.

    When I tried to run the scan it says I need to be administrator..
    Thanks

    nvm i did it from start, accessories, cmd options. will post results when finished.

    ALSO how do i update those drivers? im kind of a newb to this stuff...
      My Computer


  4. Posts : 12
    Windows 7 Ultimate x64
       #4

    Im not sure what you mean to run as administrator in cmd prompt
    Don't right click inside the command prompt, right click the icon that opens command prompt and run as administrator.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    MrJay81 said:
    Im not sure what you mean to run as administrator in cmd prompt. I have never seen such an option. i type cmd, it pops up and thats it, there are no options. Could you please elaborate? right clicking gives no option for that. just mark, copy, paste, select all, scroll, and find.

    thanks.
    Sure sorry

    If you right click on the title bar in a cmd window you should be given the option to run as administrator.
    My account is already admin so I dont need to and if yours is as well neither do you

    Ken J+
      My Computer


  6. Posts : 10
    Windows 7 ultimate
    Thread Starter
       #6

    ALSO how do i update those drivers? im kind of a newb to this stuff...
      My Computer


  7. Posts : 10
    Windows 7 ultimate
    Thread Starter
       #7

    the sfc /scannow found no integrity violations.
      My Computer


  8. Posts : 10
    Windows 7 ultimate
    Thread Starter
       #8

    Any other suggestions?
    Thanks!
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    MrJay81 said:
    Any other suggestions?
    Thanks!
    I can assume you arent overclocking
    or running a raid


    try downloading memtestx86 and run it for several hours to see if either your ram or a heat issue presents itself. You can also download cpu-z and gpu-z to check the temps. they arre both free.

    Good luck

    Ken J+
    \
      My Computer


  10. Posts : 10
    Windows 7 ultimate
    Thread Starter
       #10

    Thanks will try that, and no I am not overclocked or running a raid

    I will post the results when im done.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:14.
Find Us