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Windows 7: Restarts after Shutdown

22 Dec 2009   #1
MidwestDon

Vista
 
 
Restarts after Shutdown

My Computer actually was running fine. I went to Shut it down and it sometimes just restarts instead of fully shutting down. I installed it from a bootable flash drive and have had no other problems with the operating system so far. How can i fix this ? Its really annoying.


My System SpecsSystem Spec
.
22 Dec 2009   #2
Tews

64-bit Windows 8.1 Pro
 
 

Try making a shortcut to c:/windows/system32/shutdown.exe and pin it to the taskbar. Use it and see if that helps...
My System SpecsSystem Spec
22 Dec 2009   #3
MidwestDon

Vista
 
 

ok. But i also get this blue screen with this description.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 91B2B23E
BCP3: 807CFB4C
BCP4: 807CF730
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122209-27003-01.dmp
C:\Users\Ramon\AppData\Local\Temp\WER-41324-0.sysdata.xml


I believe something is wrong with my dsl adapters or technology. It sent me a message telling me to a dress a problem with 2wire which is my internet modem but i have no clue what it could be. It was working fine yesterday before i got windows 7.
Address a problem with xDSL

xDSL has stopped working properly.
This product is no longer supported by the manufacturer.
My System SpecsSystem Spec
.

22 Dec 2009   #4
Tews

64-bit Windows 8.1 Pro
 
 

Please attach the .dmp file to your next post for analysis..
My System SpecsSystem Spec
22 Dec 2009   #5
MidwestDon

Vista
 
 

Quote   Quote: Originally Posted by Tews View Post
Please attach the .dmp file to your next post for analysis..
how exactly do i attach it ? windows cannot open it . do u want me to copy the description or ?
My System SpecsSystem Spec
22 Dec 2009   #6
Tews

64-bit Windows 8.1 Pro
 
 

no.. zip the file up as usual, then open the quick reply and click on the paperclip ... this will open up a file browser from which you select the zipped .dmp file.. then click on the upload file, close the window and post your reply.. your .dmp file will then appear as an attachment that we can open....
My System SpecsSystem Spec
22 Dec 2009   #7
MidwestDon

Vista
 
 

ok thank you. I added it as an attachment.
My System SpecsSystem Spec
22 Dec 2009   #8
Tews

64-bit Windows 8.1 Pro
 
 

Your .dmp file points to a bad driver (2WirePCP.sys) Go to their website and download/reinstall the driver...

Attachment 43103
My System SpecsSystem Spec
22 Dec 2009   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MidwestDon View Post
ok thank you. I added it as an attachment.
Don Welcome

This one was caused by your 2wirePCP. It is from 2002. I cannot believe it hasnt given you more problems

I would
update all the older drivers listed
run a system file check to verify and repair your system files
type cmd in search>right click and run as admin>fsc /scannow

Code:
2WirePCP.sys    2WirePCP.sys+223e    0x91b29000    0x91b38580    0x0000f580    0x3d8f9a28    9/23/2002 5:48:08 PM                        
secdrv.SYS        0x949f4000    0x949fe000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
VSTCNXT3.SYS        0x91a1f000    0x91ad4000    0x000b5000    0x48f68ad9    10/15/2008 7:29:13 PM                        
VSTAZL3.SYS        0x8ee77000    0x8eeb4000    0x0003d000    0x48f68b0b    10/15/2008 7:30:03 PM                        
VSTDPV3.SYS        0x8eeb4000    0x8efb6000    0x00102000    0x48f68b84    10/15/2008 7:32:04 PM                        
Rt86win7.sys        0x8d6cd000    0x8d6f2000    0x00025000    0x49a65b16    2/26/2009 4:04:22 AM                        
igdkmd32.sys        0x8da1e000    0x8df1b000    0x004fd000    0x4a01d354    5/6/2009 1:13:40 PM                        
spldr.sys        0x889f4000    0x889fc000    0x00008000    0x4a084ebb    5/11/2009 11:13:47 AM                        
amdxata.sys        0x8820e000    0x88217000    0x00009000    0x4a12f30f    5/19/2009 12:57:35 PM                        
athr.sys        0x8c423000    0x8c533000    0x00110000    0x4a2ea444    6/9/2009 1:04:52 PM                        
hwpolicy.sys        0x8882d000    0x88835000    0x00008000    0x4a5bbf05    7/13/2009 6:11:01 PM
Code:



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122209-27003-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82808000 PsLoadedModuleList = 0x82950810
Debug session time: Tue Dec 22 09:50:02.917 2009 (GMT-5)
System Uptime: 0 days 0:07:53.758
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
......
Unable to load image \SystemRoot\system32\DRIVERS\2WirePCP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for 2WirePCP.sys
*** ERROR: Module load completed but symbols could not be loaded for 2WirePCP.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 91b2b23e, 807cfb4c, 807cf730}

Probably caused by : 2WirePCP.sys ( 2WirePCP+223e )

Followup: MachineOwner 
---------

kd> !analyze -v 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) 
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 91b2b23e, The address that the exception occurred at
Arg3: 807cfb4c, Exception Record Address
Arg4: 807cf730, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
2WirePCP+223e
91b2b23e f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

EXCEPTION_RECORD:  807cfb4c -- (.exr 0xffffffff807cfb4c)
ExceptionAddress: 91b2b23e (2WirePCP+0x0000223e)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000001
Attempt to read from address 00000001

CONTEXT:  807cf730 -- (.cxr 0xffffffff807cf730)
eax=00000042 ebx=85580f4c ecx=00000010 edx=00000042 esi=00000001 edi=864bf108
eip=91b2b23e esp=807cfc14 ebp=807cfc2c iopl=0         nv up ei pl nz na po cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010203
2WirePCP+0x223e:
91b2b23e f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  00000001

READ_ADDRESS: GetPointerFromAddress: unable to read from 82970718
Unable to read MiSystemVaType memory at 82950160
 00000001 

FOLLOWUP_IP: 
2WirePCP+223e
91b2b23e f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from 91b2c97b to 91b2b23e

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
807cfc2c 91b2c97b 004c0001 864bf108 807cfc6c 2WirePCP+0x223e
807cfc94 91b33b34 85580e64 00000042 00000000 2WirePCP+0x397b
807cfcb8 91b357b3 00000000 86442004 8493dbfc 2WirePCP+0xab34
807cfd00 82875f2b 8493dbec 00000000 848485e8 2WirePCP+0xc7b3
807cfd50 82a1666d 00000000 a1274ec1 00000000 nt!ExpWorkerThread+0x10d
807cfd90 828c80d9 82875e1e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  2WirePCP+223e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: 2WirePCP

IMAGE_NAME:  2WirePCP.sys 

DEBUG_FLR_IMAGE_TIMESTAMP:  3d8f9a28 

STACK_COMMAND:  .cxr 0xffffffff807cf730 ; kb 

FAILURE_BUCKET_ID:  0x7E_2WirePCP+223e 

BUCKET_ID:  OLD_IMAGE_2WirePCP.sys  
Followup: MachineOwner
---------
Good luck


Ken J+
My System SpecsSystem Spec
22 Dec 2009   #10
MidwestDon

Vista
 
 

Thank you Both Very Much ! I Noticed it actually shuts down correctly when i unplug the 2wire USb for my DSL so you yea its definitely the 2wire. How do i locate that file and uninstall it ? Or do i just go to the site and download new ones ? when i search for the files i cant find them. do i just delete the minidump files ?
My System SpecsSystem Spec
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 Restarts after Shutdown




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