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Windows 7: generic help for BSOD's

22 Dec 2009   #1

Win 8 Release candidate 8400
generic help for BSOD's

Well it seems like it has been getting busy on the blue screen of death front. In the past day or so I have done 51 of them.

They seem to be more 64bit by far than 32. Of the last 51, 49 were 64bit.

Because of the increase I thought I would add some generic fixes that anyone can use to help themselves

A majority of BSOD's are caused by


1-Overclocking. DONT

2-Memory--download and run memtestx86 for 7-8 passes (or more) to find out if you have either memory problems or heat issues

3-Drivers-- what else-- update everything. I have seen drivers from 1994 on some systems. You can also run Driver Verifier which will tell you (an iffy proposition but usually will) what driver is responsible.

4-Heat-- download cpu-z, and gpu-z both free to keep an eye on the temps. If it is a desktop open the side of the case and add fans to it. The absolute temp is often not as important as the trend. Does the temp spike when playing games in HIgh res, etc.

Use these instructions to find and upload the dmp files. We need the dumps, not a text excerpt.

There are more help files in the crashes and debugging. If they do not help one of our admins (Shawn) has a talent for writing tutorials. check them out.
If you do these things yourself you will save time for you and us.

{ken & Jan}

My System SpecsSystem Spec
23 Dec 2009   #2
Microsoft MVP


Just to add my 2, start with this:

H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

More suggestions for starters here: Preliminaries
My System SpecsSystem Spec

 generic help for BSOD's

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