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Windows 7: BSOD

26 Dec 2009   #11

Windows 7 Professional 64 bit

I searched Brother site and found:

Windows® 7 Information:
The Windows Update system provided by Microsoft® provides the appropriate drivers for your Brother machine. These drivers have the basic functionality of Brother original drivers.

Update has not asked me to install newer drivers.
My System SpecsSystem Spec
26 Dec 2009   #12
Microsoft MVP


FWIW, there are folks who get a mite bit irritated when I make a mistake. In those cases all I can do is offer them their money back! :) Seriously tho', I do sincerely appreciate the consideration.

For normal use Windows Update is OK - but when experiencing problems, it's not a good idea to use Windows Update for driver updates. I prefer that the drivers come from the website of the manufacturer of the device/program.

In this case, download these drivers: NVIDIA DRIVERS 15.49 WHQL
They contain:
Windows Vista/Win7 64-bit Driver Versions:
  • Ethernet Driver (v73.14+) WHQL
  • Network Management Tools (v73.16) "Sedona"
  • SATAIDE Driver (v11.1.0.33) WHQL
  • SATARAID Driver (v11.1.0.33) WHQL
  • RAIDTOOL Application (v11.1.0.30)
  • SMBUS Driver (v4.74) WHQL
  • SMU Driver (v1.71) WHQL
  • GPU Driver (v190.38) WHQL
  • Physx (v9.09.0428)
  • Away Mode Driver (v6.0.6000.114) WHQL
  • Installer (v7.57)
Then install them using this procedure (probably not necessary, but do it just to be sure):
Compatibilty Mode Driver Installation:
1 - Download the latest driver from the manufacturer's website.
2 - Uninstall the current drivers using the Control Panel...Programs and features...Uninstall a program applet. Then verify that the driver/device has been removed in Device Manager
3 - Right click on freshly downloaded driver installation file and select "Properties"
4 - Select the Compatibility tab - and do the following:
- Click on the "Change settings for all users" button
- Click on the box to select "Run this program in compatibility mode for" and then select Windows Vista Service Pack 1
- Click on the box to select "Run as administrator"
- Click on OK to exit all the dialogs
5 - Right click on the driver installation file and select "Run as administrator"
6 - Let it install and see if that stops the BSOD's.
I do not recommend any All-In-One suite to replace Norton. We've seen issues with any of the Security Center/Internet Security applications - so they aren't recommended because of this. The reason that they aren't recommended is because they'll fail on you and leave no traces of the failure - so you'll spend weeks troubleshooting it.

In my case (at work), it took me 4 hours of digging around in the depths of the OS to find a hung process from Norton - and that was because I'd already done the digging around and hadn't found anything (I'm paid by the hour, so it was fun work for me!).

If you want a more flexible firewall, I'd suggest the free Sphinx Firewall Control for the Windows Firewall: Windows 7 Firewall Control : Sphinx Software
My System SpecsSystem Spec
26 Dec 2009   #13
Microsoft MVP


As for the Brother stuff - it's your option to remove it or leave it be.

The reason for updating the older drivers is that the older drivers are more likely to have compatibility issues with the newer OS's. But that doesn't mean that they're going to have problems - just that they're more likely.

Still don't trust Windows Update. I had a video card update go south on me from Windows Update. So I went to the computer manufacturer's website for the update and had the same issue (BSOD). Finally I went to the nVidia site and got their driver - and all was well.

Good luck!
My System SpecsSystem Spec


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