Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSODs and Random Reboots plague my pc

29 Dec 2009   #1
Kizzer505

Microsoft Windows 7 (6.1) (Build 7600)
 
 
BSODs and Random Reboots plague my pc

I recently built the computer with mostly new parts, new case, mobo, processor, powersupply, SATA 1tb hdd. Kept 2GB crucial ram(2), cd drive, and secondary IDE hdd.

Windows 7x64 pro is my OS. Only running ZoneAlarm and Firefox at times. BSODs during any activity, but especially file transfers, web browsing, and program installs. Have already reinstalled OS on a fresh SATA hdd. Please see attached minidumps and cpuz report.

Any help/advice would be appreciated. I've tried installing new drivers for all hardware and pretty sure have done it except for bios flash. I was getting many BSODs while downloading / installing / updating.


My System SpecsSystem Spec
.
29 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kizzer505 View Post
I recently built the computer with mostly new parts, new case, mobo, processor, powersupply, SATA 1tb hdd. Kept 2GB crucial ram(2), cd drive, and secondary IDE hdd.

Windows 7x64 pro is my OS. Only running ZoneAlarm and Firefox at times. BSODs during any activity, but especially file transfers, web browsing, and program installs. Have already reinstalled OS on a fresh SATA hdd. Please see attached minidumps and cpuz report.

Any help/advice would be appreciated. I've tried installing new drivers for all hardware and pretty sure have done it except for bios flash. I was getting many BSODs while downloading / installing / updating.

The dmps are almost identical. the all point to a kernal mode trap. If this just started happening and the reinstall didnt cure it I would suspect hardware. Ram, or cpu

I would start with the ram
download memtestx86 and run five passes

run a system file check to verify and repair your system files
type cmd in search>right clikc it and run as admin>sfc /scannow

If you are overclocking stop

Let us know


Ken J+

Code:
122709-22744-01.dmp    12/27/2009 11:30:32 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028c2609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122709-23899-01.dmp    12/27/2009 11:48:12 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`0288a609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-15568-01.dmp    12/28/2009 8:36:08 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`02882609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-17035-01.dmp    12/28/2009 8:40:58 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`02892609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-18954-01.dmp    12/28/2009 1:40:50 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`0287e609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-21840-01.dmp    12/28/2009 7:04:44 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`02886609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-21949-01.dmp    12/28/2009 1:10:42 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028d19df    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-22136-01.dmp    12/28/2009 6:59:12 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028d2609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-23368-01.dmp    12/28/2009 12:30:08 AM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028c58b6    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-24180-01.dmp    12/28/2009 7:16:48 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`0287a609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122809-24632-01.dmp    12/28/2009 12:12:22 AM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028c8609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122909-16458-01.dmp    12/29/2009 5:22:50 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`0288c9df    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122909-17721-01.dmp    12/29/2009 4:52:58 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`02882609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122909-18064-01.dmp    12/29/2009 4:46:50 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028c9609    ntoskrnl.exe    ntoskrnl.exe+71f00                    
122909-20295-01.dmp    12/29/2009 5:29:18 PM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`028d2609    ntoskrnl.exe    ntoskrnl.exe+71f00
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\122809-21949-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0285a000 PsLoadedModuleList = 0xfffff800`02a97e50
Debug session time: Mon Dec 28 13:09:21.013 2009 (GMT-5)
System Uptime: 0 days 0:00:59.073
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff800028d19df}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff800028d19df

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800028cb469 to fffff800028cbf00

STACK_TEXT:  
fffff880`02fd9ce8 fffff800`028cb469 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02fd9cf0 fffff800`028c9932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02fd9e30 fffff800`028d19df : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02ff5fe0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SepAccessCheck+0x1cf


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`028c9932 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Dec 2009   #3
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Seems to be caused by Netio.sys. This is a system file, which could point to a network bug, or bad install media.

Try running command prompt as admin, and type this:
Code:
sfc /scannow
If that does nothing, you may try using a registry cleaner to clean it out.

~Lordbob
My System SpecsSystem Spec
.

29 Dec 2009   #4
Kizzer505

Microsoft Windows 7 (6.1) (Build 7600)
 
 

I had run the memtest86+ all last night for 15 passes. It detected no errors. I just ran the system file check (sfc /scannow) and nothing was corrupt/errored.

System is not overclocked.

Quote:
If that does nothing, you may try using a registry cleaner to clean it out.

~Lordbob
Do you have a free registry cleaner to recommend using?

Any additional info is greatly appreciated. I am at a loss for what to do besides scrap the RAM and try new.
My System SpecsSystem Spec
29 Dec 2009   #5
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

CCleaner is a good one.

~Lordbob
My System SpecsSystem Spec
29 Dec 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kizzer505 View Post
I had run the memtest86+ all last night for 15 passes. It detected no errors. I just ran the system file check (sfc /scannow) and nothing was corrupt/errored.

System is not overclocked.

Quote:
If that does nothing, you may try using a registry cleaner to clean it out.

~Lordbob
Do you have a free registry cleaner to recommend using?

Any additional info is greatly appreciated. I am at a loss for what to do besides scrap the RAM and try new.

Obviously having them all be the same makes it a bit easier to deal with. I Pm'ed our resident BSOD guru to take a peek. He will know might be a day.


Ken J+
My System SpecsSystem Spec
29 Dec 2009   #7
Kizzer505

Microsoft Windows 7 (6.1) (Build 7600)
 
 

LordBob,
Downloaded CCleaner and did a registry run. Came up with the attached results. Is it safe to let the CCleaner tool try to fix the issues?

Thanks ZigZag! I look forward to hearing what he has to say about this problem. I'm really hoping it doesn't turn into an expensive fix (new parts etc). I will keep an eye out for his response.
My System SpecsSystem Spec
29 Dec 2009   #8
usasma
Microsoft MVP

 
 

I don't recommend registry cleaners - they will hurt your system over the long run.
Also, here's a link about them (it's an XP article, but it does apply to Vista and Win7): XP Fixes Myth #1: Registry Cleaners - Windows BBS

I'd suggest starting with these tests:
Quote:
H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Also, please update this driver ASAP: ASACPI.sys Sun Mar 27 22:30:36 2005
It belongs to the Asus ATK0110 ACPI Utility - downloadable from the Asus website and the 2005 version has known issues with Windows 7 systems. Please download the latest Windows 7 version and install it.

NETIO.SYS and TCPIP.SYS are present in the stack text of a lot of the dump files. As such, I'd suggest:
- downloading a fresh copy of your networking drivers from the website of the manufacturer of the network card.
- uninstalling your networking drivers from Control Panel...Programs...Uninstall a program
- then installing the freshly downloaded drivers
- then monitor to see if it's fixed the BSOD's. If not, post back with the new memory dumps.

Here's a summary of the 15 memory dumps:
Code:
BugCheck 7F, {8, 80050031, 6f8, fffff800028c2609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff8000288a609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff80002882609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff80002892609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff8000287e609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff80002886609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff800028d19df}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff800028d2609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff800028c58b6}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff8000287a609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff800028c8609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff8000288c9df}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff80002882609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff800028c9609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 7F, {8, 80050031, 6f8, fffff800028d2609}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
PS - if this doesn't fix it, try uninstalling your Kaspersky product, then use this free removal tool to clean up the remnants: http://support.kaspersky.com/faq/?qid=208279463
My System SpecsSystem Spec
30 Dec 2009   #9
Kizzer505

Microsoft Windows 7 (6.1) (Build 7600)
 
 

Ran Memtest86+ for 13 passes with no errors! Yes!
Ran HDD Diagnostics for Seagate drive with no errors or corrupt sectors! Yes!

Updated Asus Tool driver and Network card driver. So far have not received any BSOD's or random reboots.

Malware scan turned up a few infected files in Windows Defender and something else. I've attached the text report to this post. Please take a look and let me know if anything is in need of repairing there.

Otherwise I'm happy to report no BSODs or reboots recently. I'm going to run the PC under normal stressors for the next couple days and report back my findings. Thanks for all of your help guys.

and let me know about the malware scan that I've attached.
My System SpecsSystem Spec
31 Dec 2009   #10
usasma
Microsoft MVP

 
 

I'd suggest posting over in the Security forums for the malware stuff.
My System SpecsSystem Spec
Reply

 BSODs and Random Reboots plague my pc




Thread Tools




Similar help and support threads
Thread Forum
Laptop has frequent freezes, BSODs, sudden reboots - apparently random
Hi, I have bought a new MSI GE60 2 OC laptop with a Windows 7 Premium Home Edition (64 bits, SP 1). I have filled my system specs when registering here but if I need to post them in this thread please let me know. I have been encountering frequent, awful crashes. These take 3 forms and all...
BSOD Help and Support
BSODs and Random Reboots
Hey guys. I've had problems with my sister's computer for months just randomly rebooting, but we didn't care all that much because she got a laptop. I'm firing this puppy back up and trying to figure out what the problem is. I thought it was RAM at first, because it was running pretty well with...
BSOD Help and Support
Need help with BSODs, crashes, reboots....
I am running Windows 7 Enterprise 32-bit on an AMD system I built starting with an AMD barebones kit. I believe I have a hardware issue, but I have not had success isolating the faulty component. I've been going insane for the last week regarding this. If anyone can help me out I will be eternally...
BSOD Help and Support
Frequent unexpected reboots & some BSODs: help!
Friends, First of all, thanks for being here to offer advice. This problem has been driving me crazy. About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not...
BSOD Help and Support
BSODs, Lockups, Random reboots
This is a pretty new system. I had it built by a long-standing local PC shop with a very good rep, mostly because I didn't want to hassle with the typical issues of putting a new system together. And here I am having trouble.... System is Win 7 Home Premium, 64bit. The OS is original was...
BSOD Help and Support
Random BSODs and Reboots
Hi guys, Im new to the forum so I hope I follow all the rules. I have a new PC since a month and it suffers from random reboots and occasional BSOD's during games and even in windows when idle. The same BSOD recovery keeps popping op when startup windows. OS: Windows 7 Ultimate x64 I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:05.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App