My Win7 Freezes


  1. Posts : 8
    Windows 7 Ultimate 32-bit
       #1

    My Win7 Freezes


    My Windows 7 freezes everytime it starts up. After logging in, a few minutes it would hang up, all i would do is press the restart button.

    Here is the log that may be useful.

    Code:
    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          12/31/2009 7:32:56 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      2CPRESLER
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x00000000, 0x8507a594, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\Minidump\123109-18406-02.dmp. Report Id: 123109-18406-02.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-12-31T11:32:56.000000000Z" />
        <EventRecordID>20527</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>2CPRESLER</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">0x00000124 (0x00000000, 0x8507a594, 0x00000000, 0x00000000)</Data>
        <Data Name="param2">C:\Windows\Minidump\123109-18406-02.dmp</Data>
        <Data Name="param3">123109-18406-02</Data>
      </EventData>
    </Event>
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Jesse27 said:
    My Windows 7 freezes everytime it starts up. After logging in, a few minutes it would hang up, all i would do is press the restart button.

    Here is the log that may be useful.

    Code:
    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          12/31/2009 7:32:56 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      2CPRESLER
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x00000000, 0x8507a594, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\Minidump\123109-18406-02.dmp. Report Id: 123109-18406-02.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-12-31T11:32:56.000000000Z" />
        <EventRecordID>20527</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>2CPRESLER</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">0x00000124 (0x00000000, 0x8507a594, 0x00000000, 0x00000000)</Data>
        <Data Name="param2">C:\Windows\Minidump\123109-18406-02.dmp</Data>
        <Data Name="param3">123109-18406-02</Data>
      </EventData>
    </Event>

    Hi and welcome

    We really need the dmp file. but from the bug check it looks a hardware issue

    upload the dmp and we can look at it for you

    Ken J+
      My Computer


  3. Posts : 8
    Windows 7 Ultimate 32-bit
    Thread Starter
       #3

    Attached is the dump file said in the error log.
      My Computer


  4. Posts : 8
    Windows 7 Ultimate 32-bit
    Thread Starter
       #4

    Sorry for Bumping. Anyone?
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Jesse27 said:
    Sorry for Bumping. Anyone?
    Hi jessi and welcome

    this one was caused by hardware. bugcheck124 can be caused by Hardware, Incompatibility, May be driver corruption

    Since your drivers all appear up to date I would

    download memtestx86 and run it for 3 or 4 passes
    run a system file check
    type cmd in search>right click and run as admin>sfc /scannow

    IF YOU ARE OVERCLOCKING STOP

    Hope this helps

    Ken J+






    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\123109-18406-02.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x82850000 PsLoadedModuleList = 0x8298f570
    Debug session time: Thu Dec 31 06:32:45.656 2009 (GMT-5)
    System Uptime: 0 days 0:00:09.546
    Loading Kernel Symbols
    ..............................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, 8507a594, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 8507a594, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  2
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    80e0ecc4 829131c5 8507a578 829adf88 829adf80 nt!WheapCreateTriageDumpFromPreviousSession+0x32
    80e0ece4 82913fe1 829adf80 8507a578 829adfb0 nt!WheapProcessWorkQueueItem+0x56
    80e0ed00 828ab043 829adf80 00000000 842c3798 nt!WheapWorkQueueWorkerRoutine+0x1f
    80e0ed50 82a37d16 00000001 a9f8d5d3 00000000 nt!ExpWorkerThread+0x10d
    80e0ed90 828d9159 828aaf36 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV
    
    Followup: MachineOwner
    ---------
      My Computer


  6. Posts : 8
    Windows 7 Ultimate 32-bit
    Thread Starter
       #6

    I purchased a new Power Supply Unit with higher Watts and that fixed the problem.
    Thanks for the help guys. :)
      My Computer


  7. Posts : 8
    Windows 7 x64 Ultimate
       #7

    Hi Jesse

    I am having a similar problem with freezes on startup. Just wondered what was your old power supply units wattage and your new one too? I am running a 650w one now, thinking maybe its not enough.
      My Computer


  8. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #8

    Jesse27 said:
    I purchased a new Power Supply Unit with higher Watts and that fixed the problem.
    Thanks for the help guys. :)
    Glad you solved the problem and thanks for reporting back with the solution.
      My Computer


  9. Posts : 1
    Win7
       #9

    Power Supply Failure


    I can confirm with 100% certainty that this is a power supply failure. I am running Win7 32bit with a Pentium 4 3.0 GHz processor and 2GB of RAM on an older ASUS P4C800-E mother board. I am also running a SATA mirror. The power supply that failed was an ATX Switching 400W.
    For a little over a month my computer would crash and restart itself (No BSOD). I thought it acted and sounded like when a transformer blows in my neighborhood and I would hear a snap from my computer before it shut down. So to me this pointed to a power supply issue as I would hear the same snap when my computer shutdown while I still had electricity.
    So I ordered a new 600W ATX Switching power supply and it arrived today. As I walked into the room where my computer is I had every intention of shutting down the computer to start the power supply replacement process when I hear the familiar "SNAP' and the computer shutdown. Only this time it did not restart itself and my efforts to turn it on with the power switch were futile. I worried that the M/B had failed. As I removed the old 400W power supply I noticed the back of it (side facing the M/B inside the case) was encrusted with dust and even the internal parts of the power supply were completely encased in dust. This is because I was to lazy to put the cover back on my computer case and let it run that way for a couple of months.
    I am happy to say that after installing the new 600W power supply the computer booted right up after I went into the BIOS and updated the system time settings. I got the new power supply off of Ebay from UnionPros for $24.00 shipped.


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV

    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV

    Followup: MachineOwner
      My Computer


 

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