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Windows 7: BSOD and randon freeze

02 Jan 2010   #1
xile

Windows 7 Ultimate
 
 
BSOD and randon freeze

Hi

I recently upgraded from RC to Ulitimate.

I have another computer using the same network and sometimes when this other computer accesses the network my computer will crash. However it will not always create a minidump file.

Also there are random freezes and crashes which do not create a minidumps.

I have only has the Ultimate installed for 3 days so there are only two minidump files to attach.

These problems were happening in the RC version but I was hoping the Ultimate version might solve that, but apparently not.

Thanks in advance for any help offered.


My System SpecsSystem Spec
.
02 Jan 2010   #2
computersplus

Windows 7 Ultimate 32 bit
 
 
Format

completely wipe your drive and reinstall 7 Ultimate
My System SpecsSystem Spec
02 Jan 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by xile View Post
Hi

I recently upgraded from RC to Ulitimate.

I have another computer using the same network and sometimes when this other computer accesses the network my computer will crash. However it will not always create a minidump file.

Also there are random freezes and crashes which do not create a minidumps.

I have only has the Ultimate installed for 3 days so there are only two minidump files to attach.

These problems were happening in the RC version but I was hoping the Ultimate version might solve that, but apparently not.

Thanks in advance for any help offered.

Hi xile, Welcome to SF,

Quote:


On Sun 1/3/2010 2:58:26 AM your computer crashed

This was likely caused by the following module: win32k.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x7B9086F3, 0x8E6D5C48, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\010310-28593-01.dmp
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sun 1/3/2010 2:58:11 AM your computer crashed
This was likely caused by the following module: portcls.sys
Bugcheck code: 0xD1 (0xDA3F169F, 0x7, 0x0, 0x9337E712)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\010110-28046-01.dmp
file path: C:\Windows\system32\drivers\portcls.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Port Class (Class Driver for Port/Miniport Devices)
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.

I suspect the problem is with your Audio drivers that is causing crashes. I believe your using SB X-Fi Xtreme Audio. Also ADI 1980 onborad according to your My System Spec (http://support.dell.com/support/edoc...i/sm/specs.htm).

Uninstall the current audio drivers then try to install the drivers from our Stick thread Creative Sound Cards. for Creative and You could disable onborad Sound (ADI 1980) from Device Manager and uninstall those drivers

Hope this helps
My System SpecsSystem Spec
.

02 Jan 2010   #4
xile

Windows 7 Ultimate
 
 

Thanks for the quick responses.

computersplus this was a clean install with a reformatted drive.

Capt.Jack Sparrow I will try what you suggest and see what happens.

Thanks again
My System SpecsSystem Spec
02 Jan 2010   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by xile View Post
Thanks for the quick responses.

computersplus this was a clean install with a reformatted drive.

Capt.Jack Sparrow I will try what you suggest and see what happens.

Thanks again
Your Welcome Mate .. Let us know how it goes .. Good Luck
My System SpecsSystem Spec
02 Jan 2010   #6
computersplus

Windows 7 Ultimate 32 bit
 
 
OK

Quote   Quote: Originally Posted by xile View Post
Thanks for the quick responses.

computersplus this was a clean install with a reformatted drive.

Capt.Jack Sparrow I will try what you suggest and see what happens.

Thanks again
Ok you said upgrade and I thought here we go again lol........
My System SpecsSystem Spec
02 Jan 2010   #7
computersplus

Windows 7 Ultimate 32 bit
 
 
Kinda Funny

it's kinda funny if your using the same hardware that you would have a problem with the RTM release but not the RC go figure
My System SpecsSystem Spec
03 Jan 2010   #8
xile

Windows 7 Ultimate
 
 

Ok so I uninstalled the audio driver and installed from the link provided. Had two crashes along the way and one since.

Didn't have ADI 1980 installed.

Have attached the latest dump files.

Thanks again.
My System SpecsSystem Spec
03 Jan 2010   #9
computersplus

Windows 7 Ultimate 32 bit
 
 
Board Info

can you post the motherboard model ram info video card and power supply please more info the better

also check your event viewer logs for errors
My System SpecsSystem Spec
03 Jan 2010   #10
xile

Windows 7 Ultimate
 
 

Hi

Here some information on my computer. Couldn't tell you what type the power supply unit is but it was replaced only a couple of years ago.

There are quite a few errors listed in event viewer. These are the most recent headers:

Error 3/01/2010 21:10:33 BugCheck 1001 None
Error 3/01/2010 21:10:27 SideBySide 33 None
Error 3/01/2010 21:10:21 Eventlog 1101 Event processing
Error 3/01/2010 21:10:18 EventLog 6008 None
Critical 3/01/2010 21:10:01 Kernel-Power 41 (63)

Computer info:

Operating System System Model Windows 7 Ultimate (build 7600)
Install Language: English (United States)
System Locale: English (New Zealand)
Dell Computer Corporation Dimension 4600i
System Service Tag: 5XJS91S (support for this PC)
Chassis Serial Number: 5XJS91S
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b 3.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Hyper-threaded (2 total)
Board: Dell Computer Corp. 0F4491
Serial Number: ..CN4811143302AT.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A12 08/26/2004
Drives Memory Modules c,d 1399.52 Gigabytes Usable Hard Drive Capacity
1105.98 Gigabytes Hard Drive Free Space

TEAC DVD+RW DV-W58E ATA Device [CD-ROM drive]
Floppy disk drive

Hitachi HDT725032VLAT80 [Hard drive] (320.07 GB) -- drive 1, s/n VF1200R202D42A, rev V54OA42A, SMART Status: Healthy
Maxtor 6Y080L0 [Hard drive] (80.00 GB) -- drive 0, s/n Y2ELH5YE, rev YAR41BW0, SMART Status: Healthy
USB FLASH DRIVE USB Device [Hard drive] (4.00 GB) -- drive 3, s/n 
WD My Book 1110 USB Device [Hard drive] (999.50 GB) -- drive 2, s/n WCAV53984389
3328 Megabytes Usable Installed Memory

Slot 'CHANNEL A DIMM 0' has 1024 MB
Slot 'CHANNEL B DIMM 0' has 1024 MB
Slot 'CHANNEL A DIMM 1' has 1024 MB
Slot 'CHANNEL B DIMM 1' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 79.96 GB 63.48 GB free d: (NTFS on drive 1) 19.12 GB 11.82 GB free e: (NTFS on drive 1) 150.47 GB 13.37 GB free f: (NTFS on drive 1) 150.47 GB 53.26 GB free i: (NTFS on drive 2) 999.50 GB 964.05 GB free
Network Drives None detected Users (mouse over user name for details) Printers local user accountslast logon [IMG]file:///C%7C/Program%20Files/Belarc/Advisor/System/local/images/trans.gif[/IMG] K 3/01/2010 21:10:29 (admin) local system accounts [IMG]file:///C%7C/Program%20Files/Belarc/Advisor/System/local/images/no.gif[/IMG] Administrator 14/07/2009 16:53:58 (admin) [IMG]file:///C%7C/Program%20Files/Belarc/Advisor/System/local/images/no.gif[/IMG] Guest never

[IMG]file:///C%7C/Program%20Files/Belarc/Advisor/System/local/images/no.gif[/IMG] Marks a disabled account; [IMG]file:///C%7C/Program%20Files/Belarc/Advisor/System/local/images/lock.gif[/IMG] Marks a locked account
HP psc 2400 Series on USB001 Microsoft Shared Fax Driver on SHRFAX: Microsoft XPS Document Writer on XPSPort: Controllers Display Standard floppy disk controller
ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
Intel(R) 82801EB Ultra ATA Storage Controllers - 24D1
Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB
ATI Radeon HD 2400 PRO AGP (Microsoft Corporation WDDM 1.1) [Display adapter]
DELL 1703FP [Monitor] (17.1"vis, s/n 4Y27944ODB74, April 2004)
Philips 190B5 [Monitor] (19.1"vis, s/n BZ 426047, October 2004)
Bus Adapters Multimedia Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
SB X-Fi Xtreme Audio Virus Protection [Back to Top] new Group Policies ESET NOD32 Antivirus 4.0 None discovered Communications Other Devices


Intel(R) PRO/100 VE Network Connection Microsoft ISATAP Adapter Ralink RT61 Wireless LAN Card V2 primary Auto IP Address: 192.168.1.66 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:08:A1:A1B:21 Teredo Tunneling Pseudo-Interface Networking Dns Servers: 192.168.1.1
60.234.1.1
60.234.2.2
HID-compliant consumer control device (2x)
HID-compliant device
USB Input Device (2x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device
USB Mass Storage Device (2x)
USB Root Hub (5x)
Generic volume shadow copy
WD SES Device
H:\
My System SpecsSystem Spec
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 BSOD and randon freeze




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