Unexpected Shutdown


  1. Posts : 18
    Windows 7 Ultimate Edition x64 v6.1 Build (7600)
       #1

    Unexpected Shutdown


    Came back from walmart, my pc was off, turned on, got the 3 options to start from an unexpected shutdown, chose to start windows normally, got the dialog box on startup, problem details are as follows, anyone know what to make of it?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8001E2C8F8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\010310-22796-01.dmp
    C:\Users\Damien\AppData\Local\Temp\WER-50125-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Highlights - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 1,309
    Windows 7 Ultimate 32 bit
       #2

    System Specs


    what hardware are you using motherboard etc. these types of issues can be hard to track down so the more info the better also check the event viewer logs for errors that helps
      My Computer


  3. Posts : 18
    Windows 7 Ultimate Edition x64 v6.1 Build (7600)
    Thread Starter
       #3

    its a Gateway t1616 notebook, not sure where i'd find whats inside im looking for it, but not sure where to look past system information.

    and where do i find my event logs?

    I did just notice a problem message from windows, at my flag in the sys tray. says Microsoft Agent has stopped working at 11:33. to get the latest version, but gave me no further information, could this be the problem?
      My Computer


  4. Posts : 1,309
    Windows 7 Ultimate 32 bit
       #4

    Event Viewer


    the event viewer is in control panel admin tools event viewer than look at system and applications for errors that have red they are the important ones
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:52.
Find Us