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Windows 7: Windows 7 not shuting down ...

03 Jan 2010   #1
von Kinderei

Windows 7 Home Premium
 
 
Windows 7 not shuting down ...

Like the title says ... whenever I shut down it'll show the log-off screen then the shut down screen and then it just hangs up ... I then have to turn the power switch off to shut it down



Anybody now of a fix for this little problem ... it just started a few days ago



vK ~


My System SpecsSystem Spec
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03 Jan 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

How long are you waiting? Sometimes programs can make shutdown take a long time. Try leaving it for 30 minutes. If it does not shut down, we know we have a problem. If it does, we can figure out what program is causing the problem.

I will ask this question in advance: what anti-virus are you you using?

~Jonathan
My System SpecsSystem Spec
03 Jan 2010   #3
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Somethings to help us help you out...
  1. Where did you get your copy of Win7?
  2. Have you had this issue the entire time you've had Win7, or is it a recent development?
  3. If it is a recent development, what have you changed, added, deleted since it worked properly?
  4. Have you tried a repair install?
My System SpecsSystem Spec
.

03 Jan 2010   #4
von Kinderei

Windows 7 Home Premium
 
 

Alright ...

Thanks for the speedy replies ...

I am running Norton Internet Security 2010

I got my Windows 7 from Best Buy

I have NOT had these issues until recently ( 3 days or so ago ) I recently installed a Creative Labs SB X-fi sound card but everything seemed to work fine after the install ...

I recently lost my drives as they weren't showin' up in COMPUTER but I fixed that problem


Hope this helps


vK ~
My System SpecsSystem Spec
03 Jan 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

See if waiting helps. In the mean time, try disabling Norton.
My System SpecsSystem Spec
03 Jan 2010   #6
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote   Quote: Originally Posted by von Kinderei View Post
Alright ...

Thanks for the speedy replies ...

I am running Norton Internet Security 2010

I got my Windows 7 from Best Buy

I have NOT had these issues until recently ( 3 days or so ago ) I recently installed a Creative Labs SB X-fi sound card but everything seemed to work fine after the install ...

I recently lost my drives as they weren't showin' up in COMPUTER but I fixed that problem


Hope this helps


vK ~
I too run Norton IS 2010... that's not the issue.

Had to make sure you are running a Genuine MS copy of Win7, and not a torrent...

Seems like you should point your finger at the X-fi driver.... try a rollback of the driver and let us know what happens...
My System SpecsSystem Spec
03 Jan 2010   #7
von Kinderei

Windows 7 Home Premium
 
 

I let this thing sit for almost 3 hours and it never did shut down ...

I did a rollback on the X-Fi drivers and that didn't fix it either ...

I'm at a loss as to why this or any of the other problems I've had are appearin'

Thanks for the help though !


vK ~
My System SpecsSystem Spec
03 Jan 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

Did you try disabling your anti-virus?
My System SpecsSystem Spec
03 Jan 2010   #9
von Kinderei

Windows 7 Home Premium
 
 

I just tried the disableing of Norton and that didn't work either ...

Thanks for your help !


vK ~
My System SpecsSystem Spec
03 Jan 2010   #10
Jonathan_King

Windows 7 Professional x64
 
 

Here is what you can try:

Open Task Manager (Ctrl-Alt-Esc), and go to the Processes tab.

End half of the processes, and write down which ones you ended.

Try shutting down. You then know what half the bad process is in. You can then go through them one by one until you figure out which process is causing the problem.

~Jonathan
My System SpecsSystem Spec
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 Windows 7 not shuting down ...




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