New
#1
BSoD when watching videos online
Hi,
I'm very good with computers, but I wasn't able to find the exact answer to my problem after extensive googling....so here I am.
I just bought a new Dell Studio 1557. When watching videos online, I get a sudden black screen, hourglass, I'll freeze up briefly, and then a crash with a BSoD. I have Windows 7 64bit.
My video card is the ATI Mobility Radeon HD 4570. I'm sure this is a problem with the video card (what else could it be?), but I can't solve the issue. It seems to only happen when watching fullscreen vids, and it's MUCH more prominent when I'm on battery power. I've upgraded the BIOS and video card; They are both current versions.
Ideas? How do I open the minidump files (if necessary?)?
thanks,
Kris