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Windows 7: Win7 frequent crashes

09 Jan 2010   #1
r3nka

Windows 7 Home Premium 64-bit
 
 
Win7 frequent crashes

Hi. I'm just new here and I'm not very tech savvy. I wanted to see what you guys think first about my problem(s) before I run off to a service center somewhere.

I don't know specifically why my WIN7 crashes. It came with the Vaio VGN-FW510F I bought last Nov. It was working ok the first few weeks then it started to crash on me whenever I watched videos. Then it also started crashing on me while doing other stuff as well like using Firefox or typing in Word.

I attached the minidump zip so you guys could have a look. If its kinda hard to fix already, could you also advise me if it'd be wiser to just let a pro do all the fixing for me? thanks!


My System SpecsSystem Spec
.
09 Jan 2010   #2
usasma
Microsoft MVP

 
 

We can coach you through most repairs BUT since the system is still under warranty it'd be better to let the pro's fix it if we find hardware problems (those are covered under warranty).

I always suggest these for starters:
Quote:
H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Next, I see lot's of issues with your Norton/Symantec product. Please do this:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
After that, I'd update your Intel wireless networking drivers because netw5v64.sys is blamed in one of the crashes.

Finally, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
Quote:
How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
Here's the older drivers:
Code:
adfs.SYS     Thu Jun 26 16:52:37 2008 - Adobe File System Driver http://www.adobe.com/downloads/
SFEP.sys     Fri Aug 03 01:35:53 2007 - Sony Firmware Extension Parser driver                                                               http://esupport.sony.com/perl/select-system.pl
wacommousefilter.sys Fri Feb 16 13:12:17 2007 - Wacom Mouse Filter Driver http://www.wacom.com/downloads/drivers.php
WacomVKHid.sys Thu Feb 15 18:10:54 2007 - Wacom Virtual HID Driver http://www.wacom.com/downloads/drivers.php
BSOD Summary:
Code:
BugCheck 1E, {ffffffffc0000005, fffff88003b9a778, 0, 104d}
Probably caused by : ENG64.SYS ( ENG64+6778 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1E, {ffffffffc0000005, fffff80002f024de, 0, 4dc}
Probably caused by : BHDrvx64.sys ( BHDrvx64+573c )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck DA, {504, fffff6fc40015668, 1, 2acd}
Probably caused by : iaStor.sys ( iaStor+4bea5 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 4E, {99, 1182b1, 2, 118280}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 4E, {99, a09f1, 2, a09ee}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck A, {2728, d, 0, fffff800030d6bb0}
Probably caused by : memory_corruption
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 19, {20, fffffa80047fd450, fffffa80047fd4d0, 4080004}
Probably caused by : SYMEFA64.SYS ( SYMEFA64+2f48f )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1000007E, {ffffffffc0000005, fffff80003082260, fffff88002e93308, fffff88002e92b60}
Probably caused by : memory_corruption ( nt!MiFreeExcessSegments+20 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 1E, {ffffffffc0000005, fffff80003057a5a, 1, 8}
Probably caused by : ntkrnlmp.exe ( nt!ObpDeferObjectDeletion+12 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3D, {fffff80000b9c1d0, 0, 0, fffff800030c52f2}
Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck A, {5564, d, 1, fffff80002277440}
Probably caused by : ntkrnlmp.exe ( nt!KiInterruptDispatchNoLock+1b0 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck A, {fffff300065f7640, 2, 0, fffff800030c276f}
Probably caused by : CI.dll ( CI!SHATransform+236 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck FC, {fffff88008da5c60, 8000000080c42963, fffff88008da59e0, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42567 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3D, {fffff8800b913200, 0, 0, fffff800030c14f5}
Probably caused by : hardware ( nt!KiInterruptHandler+29 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3D, {fffff80000b9c1d0, 0, 0, fffff800030854a9}
Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck D1, {1d, 7, 1, fffff88004547ab1}
Probably caused by : i8042prt.sys ( i8042prt!I8042MouseInterruptService+41 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck A, {ffffe8800a782ba0, d, 0, fffff800030c4452}
Probably caused by : ntkrnlmp.exe ( nt!KiInterruptDispatchNoLock+1c2 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3D, {fffff80000b9c180, 0, 0, fffff80003085a31}
Probably caused by : memory_corruption
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 4E, {99, b0946, 0, 1}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 19, {20, fffffa8008197760, fffffa80081977e0, 4080004}
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck A, {a, 2, 1, fffff80003087653}
Probably caused by : ntkrnlmp.exe ( nt!KiCancelTimer+3 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck C2, {7, 1097, 406000c, fffffa80045c1b30}
Probably caused by : netw5v64.sys ( netw5v64+6009 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck A, {2729, d, 0, fffff800030c9bb0}
Probably caused by : memory_corruption
My System SpecsSystem Spec
10 Jan 2010   #3
r3nka

Windows 7 Home Premium 64-bit
 
 

Thanks a lot! Will see what I can do with these first before I give up and let the pros do their work.
My System SpecsSystem Spec
.

11 Jan 2010   #4
r3nka

Windows 7 Home Premium 64-bit
 
 

Hi. I got a new crash dump again just a few minutes ago. I just wanted to know if this is anything new or still one of the problems mentioned earlier.

I've already removed Norton and updated the drivers for everything (I think) except the Adobe File System Driver, which I'm having difficulty finding.

Thanks for all the help so far!
My System SpecsSystem Spec
11 Jan 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by r3nka View Post
Hi. I got a new crash dump again just a few minutes ago. I just wanted to know if this is anything new or still one of the problems mentioned earlier.

I've already removed Norton and updated the drivers for everything (I think) except the Adobe File System Driver, which I'm having difficulty finding.

Thanks for all the help so far!
Hi and welcome

the probable cause for this crash is the kl1.sys driver in Kaspersky. Seems like you are not having much luck with anti virus apps.


I would un-install and try Microsoft Security essentials

Ken J+

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\011110-25240-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0305e000 PsLoadedModuleList = 0xfffff800`0329be50
Debug session time: Mon Jan 11 06:52:30.822 2010 (GMT-5)
System Uptime: 0 days 0:24:31.225
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8000336c4ab, fffff880037d5428, fffff880037d4c80}

Unable to load image \SystemRoot\system32\DRIVERS\kl1.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : kl1.sys ( kl1+3a76e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8000336c4ab, The address that the exception occurred at
Arg3: fffff880037d5428, Exception Record Address
Arg4: fffff880037d4c80, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!CmpReportNotifyHelper+12b
fffff800`0336c4ab 418b4804        mov     ecx,dword ptr [r8+4]

EXCEPTION_RECORD:  fffff880037d5428 -- (.exr 0xfffff880037d5428)
ExceptionAddress: fffff8000336c4ab (nt!CmpReportNotifyHelper+0x000000000000012b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880037d4c80 -- (.cxr 0xfffff880037d4c80)
rax=0000000000c10004 rbx=fffff8a00020ff50 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=fffff8a000023200
rip=fffff8000336c4ab rsp=fffff880037d5660 rbp=fffff8a000023200
 r8=002d1e4000000000  r9=0000000000000001 r10=fffff8a000023200
r11=000000000000000f r12=000000000105d5b0 r13=fffff8a000b585b4
r14=fffff8a004c7acc0 r15=fffff880037d57a0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!CmpReportNotifyHelper+0x12b:
fffff800`0336c4ab 418b4804        mov     ecx,dword ptr [r8+4] ds:002b:002d1e40`00000004=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  1

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800033060e0
 ffffffffffffffff 

FOLLOWUP_IP: 
kl1+3a76e
fffff880`03c5c76e ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff8000336c9af to fffff8000336c4ab

STACK_TEXT:  
fffff880`037d5660 fffff800`0336c9af : fffff8a0`04c7acc0 fffff8a0`00023200 00000000`00000000 00000000`00000003 : nt!CmpReportNotifyHelper+0x12b
fffff880`037d56f0 fffff800`0336c120 : fffff8a0`0b698880 fffff880`037d5878 fffff880`00000003 fffffa80`04324250 : nt!CmSetValueKey+0x437
fffff880`037d5830 fffff800`030cf153 : ffffffff`80000910 fffff800`033ade12 fffff880`00000000 fffff800`00000003 : nt!NtSetValueKey+0x31f
fffff880`037d5950 fffff800`030cb6f0 : fffff880`03c5c76e ffffffff`80000910 00000000`0070006e fffff880`03c50930 : nt!KiSystemServiceCopyEnd+0x13
fffff880`037d5b58 fffff880`03c5c76e : ffffffff`80000910 00000000`0070006e fffff880`03c50930 fffff800`00000030 : nt!KiServiceLinkage
fffff880`037d5b60 ffffffff`80000910 : 00000000`0070006e fffff880`03c50930 fffff800`00000030 fffffa80`04324250 : kl1+0x3a76e
fffff880`037d5b68 00000000`0070006e : fffff880`03c50930 fffff800`00000030 fffffa80`04324250 fffff880`00000008 : 0xffffffff`80000910
fffff880`037d5b70 fffff880`03c50930 : fffff800`00000030 fffffa80`04324250 fffff880`00000008 fffff880`000e000c : 0x70006e
fffff880`037d5b78 fffff800`00000030 : fffffa80`04324250 fffff880`00000008 fffff880`000e000c fffff880`03c509a0 : kl1+0x2e930
fffff880`037d5b80 fffffa80`04324250 : fffff880`00000008 fffff880`000e000c fffff880`03c509a0 fffffa80`04324230 : 0xfffff800`00000030
fffff880`037d5b88 fffff880`00000008 : fffff880`000e000c fffff880`03c509a0 fffffa80`04324230 fffffa80`05e31e60 : 0xfffffa80`04324250
fffff880`037d5b90 fffff880`000e000c : fffff880`03c509a0 fffffa80`04324230 fffffa80`05e31e60 fffffa80`04324230 : 0xfffff880`00000008
fffff880`037d5b98 fffff880`03c509a0 : fffffa80`04324230 fffffa80`05e31e60 fffffa80`04324230 fffff880`03c5d099 : 0xfffff880`000e000c
fffff880`037d5ba0 fffffa80`04324230 : fffffa80`05e31e60 fffffa80`04324230 fffff880`03c5d099 00000000`00000000 : kl1+0x2e9a0
fffff880`037d5ba8 fffffa80`05e31e60 : fffffa80`04324230 fffff880`03c5d099 00000000`00000000 fffffa80`04324230 : 0xfffffa80`04324230
fffff880`037d5bb0 fffffa80`04324230 : fffff880`03c5d099 00000000`00000000 fffffa80`04324230 fffffa80`05e31e60 : 0xfffffa80`05e31e60
fffff880`037d5bb8 fffff880`03c5d099 : 00000000`00000000 fffffa80`04324230 fffffa80`05e31e60 fffffa80`04324230 : 0xfffffa80`04324230
fffff880`037d5bc0 00000000`00000000 : fffffa80`04324230 fffffa80`05e31e60 fffffa80`04324230 fffffa80`00000008 : kl1+0x3b099


SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  kl1+3a76e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: kl1

IMAGE_NAME:  kl1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a9d0591

STACK_COMMAND:  .cxr 0xfffff880037d4c80 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_kl1+3a76e

BUCKET_ID:  X64_0x7E_kl1+3a76e

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Jan 2010   #6
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

Latest Kaspersky version for Win 7 can be found here

Product Updates and Documentation: Kaspersky Internet Security


Steve
My System SpecsSystem Spec
11 Jan 2010   #7
r3nka

Windows 7 Home Premium 64-bit
 
 

Wow okay. So I replaced a faulty antivirus with another one huh? My laptop came with microsoft security essentials too but I don't know if its doing any good because it never warns me of any threats. when I installed Kaspersky, it immediately warned me of a couple of possible threats. I have the latest version of Kaspersky for Win7 (9.0.0.736) installed as well so I don't know what the problem is anymore.

Is there anything I could to so that I could keep on using Kaspersky? Or should I just uninstall it and rely on the microsoft security essentials instead?

Also, I just realized that both the security essentials and kis are on right now, should i be disabling one of them?

Thanks!
My System SpecsSystem Spec
11 Jan 2010   #8
steve-pressman

Windows 7 Ultimate 64 - OEM Service Pack 1
 
 

I would try uninstalling Kaspersky completely and then reinstalling it after a reboot. I had similar problems with Kaspersky because I installed the update over the original file, that said I have had no problems since and it is a great program.


Steve
My System SpecsSystem Spec
14 Jan 2010   #9
r3nka

Windows 7 Home Premium 64-bit
 
 

Hi. reinstalled kaspersky. but there still seems to be so many more problems. Sigh. Just today, my laptop crashed several times. The crashes stopped for like a day but then it started again. I attached the latest minidumps. Could you please tell me if these are new problems or the same ones as before... thanks.
My System SpecsSystem Spec
Reply

 Win7 frequent crashes




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