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Windows 7: Windows 7 BSOD Issue, .dmp attached

12 Jan 2010   #11
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Here is the Link for all the Drivers Download them and update it

Hope this helps,
Captain


My System SpecsSystem Spec
.
12 Jan 2010   #12
usasma
Microsoft MVP

 
 

The dump file points to ntkrnlmp.exe - which is the kernel of the Windows Operating System. If it was at fault, you'd have many more problems other than an occasional BSOD.

Since it's a pool error, try running Driver Verifier using these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
14 Jan 2010   #13
xwardawgx

Windows 7 64-Bit Professional
 
 

bump
My System SpecsSystem Spec
.

14 Jan 2010   #14
xwardawgx

Windows 7 64-Bit Professional
 
 

comments, no?
My System SpecsSystem Spec
14 Jan 2010   #15
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Did you try what Usasma told you do to Run Driver Verifier ??
My System SpecsSystem Spec
25 Jan 2010   #16
xwardawgx

Windows 7 64-Bit Professional
 
 

I was able to finally get my laptop to boot after doing what Usasma suggested. I was able to get into Safe Mode and turn off the verifier, thank god! I went into Event Viewer and there were load, and I mean loads of errors all over the place. So please tell what to do next about these countless errors I have received.
My System SpecsSystem Spec
25 Jan 2010   #17
xwardawgx

Windows 7 64-Bit Professional
 
 

Ok so I took all 27 errors I received, WAY TOO MANY! And copied all the text into a word document and here it is.
My System SpecsSystem Spec
26 Jan 2010   #18
usasma
Microsoft MVP

 
 

Please locate, zip up, and then upload/attach the memory dump files in your next post.

Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
My System SpecsSystem Spec
26 Jan 2010   #19
xwardawgx

Windows 7 64-Bit Professional
 
 

I cant upload my MEMORY.DMP because it's 306 MB and I'm only allowed to put up an 8MB one.
My System SpecsSystem Spec
27 Jan 2010   #20
usasma
Microsoft MVP

 
 

Try this:
Quote:
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
My System SpecsSystem Spec
Reply

 Windows 7 BSOD Issue, .dmp attached




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