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Windows 7: Windows 7 BSOD Issue, .dmp attached

28 Jan 2010   #21
xwardawgx

Windows 7 64-Bit Professional
 
 

Yeah don't worry about this anymore. I completely formatted my hard-drive and was able to get Windows 7 Enterprise 64-bit onto my PC and all problems have been erased permanently.


My System SpecsSystem Spec
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30 Jan 2010   #22
usasma
Microsoft MVP

 
 

Glad to hear that you've fixed it. Thanks for letting us know!
My System SpecsSystem Spec
03 Feb 2010   #23
xwardawgx

Windows 7 64-Bit Professional
 
 

Scract that, my PC just received the same exact error, I mean the SAME EXACT CODE as my first post on this thread. This time it was just with Windows 7 Enterprise 64-Bit.
My System SpecsSystem Spec
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04 Feb 2010   #24
usasma
Microsoft MVP

 
 

Upload the memory dumps please - maybe it'll give a clue as to where the problem comes from (it's most likely hardware since it occurred in 2 separate installations of Windows).
My System SpecsSystem Spec
04 Feb 2010   #25
xwardawgx

Windows 7 64-Bit Professional
 
 

I can't upload my minidump file because it's massive. All my dumps are compiled into a massive 300MB file. Here's the error message in event viewer though:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000020, 0xfffffa800260d000, 0xfffffa800260d600, 0x0000000004600000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020410-41324-01.
My System SpecsSystem Spec
04 Feb 2010   #26
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by xwardawgx View Post
I can't upload my minidump file because it's massive. All my dumps are compiled into a massive 300MB file. Here's the error message in event viewer though:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000020, 0xfffffa800260d000, 0xfffffa800260d600, 0x0000000004600000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020410-41324-01.
follow these instructions how to set up minidumps shown here then upload your minidump files here for us to run through windows debugger and hopefully find the source of your problem

N.B. you will notice your "Small memory dump (64 kB)" is actually 256kb
My System SpecsSystem Spec
04 Feb 2010   #27
xwardawgx

Windows 7 64-Bit Professional
 
 

Well here is the minidump from the crash.
My System SpecsSystem Spec
05 Feb 2010   #28
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by xwardawgx View Post
Well here is the minidump from the crash.
It is indeed the same error BAD_POOL_HEADER , is your software environment pretty much the same as before ?

I notice reading through your list of errors from your post here you are having major network issues with services not starting , theres 3 or 4 drivers from AVG and in your minidump it's also your current AV , I recommend you remove it completely, you must unninstall then use this tool

replace it with something like MSE or Avira ...........

next as capn jack recommended go here and update ALL of your drivers ............

these drivers
Quote:
TVALZ_O.SYS fffff880`0145a000 fffff880`0145ee80 0x00004e80 0x4733cf39 09/11/2007 03:08:41
agrsm64.sys fffff880`05271000 fffff880`05393000 0x00122000 0x49184ccf 10/11/2008 15:01:35
atikmdag.sys fffff880`048a5000 fffff880`04f59000 0x006b4000 0x49345149 01/12/2008 21:04:09
are old and need updating

TVALZ_O.SYS is a TOSHIBA ACPI-Based General Purpose Device Driver
agrsm64.sys is related to Agere Systems Soft Modem ??
atikmdag.sys is your ATI Radeon Kernel mode driver

let us know how it goes
My System SpecsSystem Spec
06 Feb 2010   #29
xwardawgx

Windows 7 64-Bit Professional
 
 

I've completely removed AVG and am now using AV. I cannot find anywhere that has updates for these drivers at all.
My System SpecsSystem Spec
07 Feb 2010   #30
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by xwardawgx View Post
I've completely removed AVG and am now using AV. I cannot find anywhere that has updates for these drivers at all.
you should find all the drivers on the toshiba site that cap'n.jack linked to in post 11 , including the radeon drivers
My System SpecsSystem Spec
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 Windows 7 BSOD Issue, .dmp attached




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