New
#1
Crash Problem with new laptop and 7
Well, normally I would just google problems I have and search forums to find an answer. But as good old Thomas Paine said, "These are the times that try men's souls." So, I've signed up on these forums, seeing as I now have both my desktop and laptop running on Windows 7. A little background mush to tread through first (but I'll make it quick, I promise). I decided to upgrade my desktop from Windows Vista Home Premium 32-bit to Windows 7 Professional 64-bit at the college student deal of $29.99. So far, I've installed it just last night and it seems to be working like a charm. My main issue is with the laptop I just got. As follow are the specs:
HP Pavilion dv4t Entertainment PC
• Espresso Black
• Genuine Windows 7 Home Premium 64-bit
• Intel(R) Core(TM)2 Duo Processor T6600 (2.2GHz, 2MB L2 Cache, 800MHz FSB)
• FREE Upgrade to 4GB DDR3 System Memory (2 Dimm) from 2GB DDR3 System Memory (2 Dimm)
• FREE Upgrade to 320GB 5400RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
• Intel(R) Graphics Media Accelerator 4500M
• 14.1" diagonal WXGA High-Definition HP BrightView Widescreen Display (1280 x 800)
• LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support
• Webcam Only
• Intel Wireless-N Mini-card
• No TV Tuner w/remote control
• HP Color Matching Keyboard
• 6 Cell Lithium Ion Battery
• No Modem
• Microsoft(R) Works 9.0
• HP Home & Home Office Store in-box envelope
This is straight off my order receipt. I just received the laptop on the 7th of January and it seemed to be working like a charm...for a little while anyway. Then, I began to have problems. I'm not certain exactly what is causing it, but my laptop has crashed about 10 or 15 times. Usually it happens in spurts of 2 or more in a row. Then, it make work fine for a while, but do it again later. Whether it's the OS, the apps I've installed, or HP's manufacturing causing the problems, I don't know. But here's where I'm turning to first as I've seen many intelligent and well-qualified programers (I hope) on here with good answers or attempts as workarounds.
A little more information. I had about an hour and a half conversation with a nice man in India about said problem. Long story short, the laptop crashed twice while he either remoted in or tried to remote in. I tried taking the battery out while it was on, putting it back in and restarting it. Then, we tried scanning my computer for any potentially harmful viruses or malware using the Malwarebytes program. The laptop crashed during this. The next time he tried to remote in, it crashed again right as it connected. Then, he had me do an F10 at reboot and do a hard disk check (both short and long) and said he'd have someone call back and check (Note: they haven't yet so I'm not sure if they would either later today or never). I also did a memory test after that. My laptop passed all the tests. I then logged back in and finished a full scan using the before-mentioned Malwarebytes program. I found one infection (though I don't recall what it was) and removed it. I then used my normal AVG 9.0 to perform another scan that revealed numerous potentially harmful objects that I also removed. My laptop also crashed at a different time after the scans when I was trying to install Microsoft updates. I have since downloaded and installed all the updates I can and the computer hasn't crashed since, but I can't help and nudge the feeling that the problem is still not solved. Thoughts???
P.S. The laptop did not crash when I tried to write this message (Thank God ) as it has sometimes crashed when I have visited different forums on this laptop.
Last edited by Moochmaker; 11 Jan 2010 at 06:13. Reason: Grammar