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Windows 7: Stop 0x0000003B when trying to install windows 7 64

12 Jan 2010   #1
Schwoa

XP x32
 
 
Stop 0x0000003B when trying to install windows 7 64

Hey all, I'm trying to install Windows 7 Ultimate x64 on my custom built pc with existing XP x32 on it and I receive the stop error 0x0000003B. I have sufficient amounts of memory and all of my hardware is compatible, however, could this stop error be because of my GeForce 9800 GTX? If so, can someone please tell me how to fix this problem?


My System SpecsSystem Spec
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12 Jan 2010   #2
Pauly

Win7 Ultimate X64
 
 

0x3B error = system service exception
Since you are going from 32bit to 64bit you need to do a clean install, i would recommend formatting the HDD with killdisk or similar then try again unplugging all non essential equipment
My System SpecsSystem Spec
12 Jan 2010   #3
Schwoa

XP x32
 
 

Alright in the process of using killdisk to erase my local disk. After this is done I'm going to unplug my graphics card. Will the card on the motherboard be able to work with the installation of win7 or will the same problem arise because the proper drivers are not available?
My System SpecsSystem Spec
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12 Jan 2010   #4
Pauly

Win7 Ultimate X64
 
 

If you have onboard video it will work as long as it is enabled in bios as when seperate gfx card is put in onboard would have been disabled so check this before you start
My System SpecsSystem Spec
12 Jan 2010   #5
Schwoa

XP x32
 
 

Ok took out my graphics card and tried to install windows and this time i got the error STOP: c000021a {fatal system error} and the error number of 0x00000000. Just tried it again and received the error 0x0000001a memory_management.
My System SpecsSystem Spec
12 Jan 2010   #6
Schwoa

XP x32
 
 

Some one please help me lol
My System SpecsSystem Spec
12 Jan 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

My System SpecsSystem Spec
12 Jan 2010   #8
Pauly

Win7 Ultimate X64
 
 

Did the machine work ok before you tried win 7, have you changed anything, if it was ok before i would leave it as it was format the HDD and try to install.

If you have memory issues you should test ram with memtest86 or similar or just try it with one stick at a time if theres a chance its faulty

Did you run windows 7 upgrade advisor to check the machine was compatible
My System SpecsSystem Spec
12 Jan 2010   #9
Schwoa

XP x32
 
 

everything worked perfectly fine before i tried win 7, i haven't changed anything, and i did run windows 7 upgrade advisor and everything checked out nothing was wrong or incompatible. The ram was working perfectly fine before win 7 so I guess i'll try it with one stick at a time to see what that does.
My System SpecsSystem Spec
12 Jan 2010   #10
Schwoa

XP x32
 
 

so i tried it with just 2gb of ram in and it went to the green bar with the microsoft corp. underneath it and now it's starting setup so i'll post back and let you guys know what happens.
My System SpecsSystem Spec
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 Stop 0x0000003B when trying to install windows 7 64




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