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BSOD c000021a fatal system error
hello since install of the windows 7 professional operating system i have been having this error . start-up repair claims it to be a corrupt boot file but i am not so sure as i have done a format install of the windows 7 operating system twice . i can sometimes get my laptop started by using the debugging mode . this takes sometimes 20-30 attempts and cannot continue. . i have pasted below the report that windows have given me as it thinks it was an unexpected shut down . i would like to add all my drivers are upto date and would like a fix if possible asap . microsoft told me to reinstall the operating system as did a tech shop i have taken it too . also sometimes with my laptop it will unexpectedly shut down in the middle of something as if you were holding the power button and all the lights go off and takes a while to start again if anyone can help i thank you so much as my only resort now is buying a new laptop
please find attached the minidump folder
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A004877C90
BCP2: 00000000C0000189
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\120909-31793-01.dmp
C:\Users\KXDAN\AppData\Local\Temp\WER-110043-0.sysdata.xm
the blue screen reads
STOP : c000021a fatal system error
status of 0x00000000 (0xc0000001 0x00100588)
thanks for your time
Last edited by kxdan1; 15 Jan 2010 at 14:44.