Blue Screen

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  1. Posts : 7
    Windows 7 Home Premium 64Bit
       #1

    Blue Screen


    This is my first Blue Screen and ive only had my laptop for a little over a week. I'll be completely honest, i started to notice my computer not working the same after installing RK Launcher. I get frequent "Windows Explorer has stopped Working/Restarting". Help?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000009f
    BCP1: 0000000000000004
    BCP2: 0000000000000258
    BCP3: FFFFFA8006427680
    BCP4: FFFFF80000B9C510
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011510-32011-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-61713-0.sysdata.xml
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    ochoagd said:
    This is my first Blue Screen and ive only had my laptop for a little over a week. I'll be completely honest, i started to notice my computer not working the same after installing RK Launcher. I get frequent "Windows Explorer has stopped Working/Restarting". Help?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000009f
    BCP1: 0000000000000004
    BCP2: 0000000000000258
    BCP3: FFFFFA8006427680
    BCP4: FFFFF80000B9C510
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011510-32011-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-61713-0.sysdata.xml

    Hi and welcome


    We actually need the dmp file. use these to find it and upload it. https://www.sevenforums.com/crash-loc...d-problem.html

    thanks


    Ken J+
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64Bit
    Thread Starter
       #3

    thank you. This is my first computer forum. i hope to learn a lot.

    Like i said, Repeated "Windows Explorer has stopped working/Resets" and and just yesterday got a blue screen.
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    Uninstall RK Launcher - even if it's not at fault, it's one less thing to worry about while troubleshooting.

    Also, please start with these diagnostics:
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
    Then, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
    How To Find Updated Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - some driver links are on this page: http://www.carrona.org/drvrdown.html

    Here's the older drivers:
    Code:
    adp94xx.sys  Fri Dec 05 18:54:42 2008 - Adaptec Windows SAS/SATA Storport Driver                                                              
    adpahci.sys  Tue May 01 13:30:09 2007 - Adaptec Windows SATA Storport Driver
    adpu320.sys  Tue Feb 27 19:04:15 2007 - Adaptec Win2K/XP/Server2003 Ultra320 SCSI Driver                                                              
    arc.sys      Thu May 24 17:27:55 2007 - Adaptec RAID Storport Driver
    iirsp.sys    Tue Dec 13 16:47:54 2005 - Intel Raid StorPort Driver
    lsi_fc.sys   Tue Dec 09 17:46:09 2008 - LSI Logic Fusion-MPT FC Driver (StorPort)
    nfrd960.sys  Tue Jun 06 17:11:48 2006 - IBM ServeRAID Controller Drivers
    SiSRaid2.sys Wed Sep 24 14:28:20 2008 - SiS RAID Stor Miniport Driver
    sisraid4.sys Wed Oct 01 17:56:04 2008 - SiS AHCI Stor-Miniport Driver
    Here's the BSOD summary:
    Code:
    Debug session time: Fri Jan 15 04:43:34.452 2010 (GMT-5)
    System Uptime: 0 days 3:16:25.247
    BugCheck 1000009F, {4, 258, fffffa8006427680, fffff80000b9c510}
    Probably caused by : cdrom.sys ( cdrom!DeviceEvtSurpriseRemoval+77 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64Bit
    Thread Starter
       #5

    all of the drivers listed or just the two that are bold?
      My Computer


  6. Posts : 5,705
    Win7 x64 + x86
       #6

    Sorry, forgot to mention that the 2 bolded one's are just the oldest (and most likely to be causing issues). Please update all of them.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64Bit
    Thread Starter
       #7

    sorry for the dumb question, but how would update those drivers without using windows update or through device manager?
    like i said, first computer forum and hope to learn a lot.

    thanks
      My Computer


  8. Posts : 5,705
    Win7 x64 + x86
       #8

    See above where it says "How To Find Updated Drivers"
    I've also started listing the manufacturer's name alongside the drivers (to make it easier).
    Finally, I've also started a listing of manufacturer's download links here (my website): Drivers and Downloads

    But, it seems that your system is overloaded with different storage drivers (Adaptec, IBM, LSI, Intel, and SiS)
    I doubt that your system has all these physical controllers present (especially if it's a laptop) - and suspect that this is another example of HP loading stuff that's not necessary in order to save time (and money) on disk images. The last time that I recall this, they loaded both Intel and AMD CPU drivers - and it caused major BSOD's for systems when a Windows Update was released that affected it.

    So, please post the exact make and model of your system (It's the item numbered 1 in this link: Locate the Notebook Product Number or Model Number - HP Customer Care (United States - English) )

    Also, please provide this info so we can verify some of the stuff:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
    I suspect you will need the Intel driver, so you can visit the Intel Download Center at: http://downloadcenter.intel.com/Default.aspx
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64Bit
    Thread Starter
       #9

    I was gone for vacation and i havent had a chance to reply back until now. Thanks for the patience. Here what you requested.

    Make and model:
    HP dv6-2088dx

    .NFO file attached
      My Computer


  10. Posts : 7
    Windows 7 Home Premium 64Bit
    Thread Starter
       #10

    im having some issues udating the drivers. for example when i google the first one adp94xx.sys, it says its for 32 bit operating systems and i have a 64bit os, and when i go into the adaptec website. theres specifically sas,sata, raid,scsi adapters, and alot of different sas/sata, and i dont even know where to begin. i saw you mentioned to UPDATE OR REMOVE the old drivers in the description. So could i just remove all of these and be done with it? Will there be any changes to my laptop if i do?
      My Computer


 
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