Win 7 64 bit blue screen !!


  1. Posts : 3
    Windows 7
       #1

    Win 7 64 bit blue screen !!


    Hi i'm new here i got this bluescreen a few times i don't know what to do !!
    Nome evento problema: BlueScreen
    Versione SO: 6.1.7600.2.0.0.768.3
    ID impostazioni locali: 1040

    Ulteriori informazioni sul problema:
    BCCode: d1
    BCP1: FFFFFA80FFBEC918
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88003AA3962
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    File che contribuiscono alla descrizione del problema:
    C:\Windows\Minidump\021510-27814-01.dmp
    C:\Users\Zalmi\AppData\Local\Temp\WER-41402-0.sysdata.xml

    Leggere l'informativa sulla privacy online:
    Windows 7 Privacy Statement - Microsoft Windows

    Se l'informativa sulla privacy online non è disponibile, leggere quella offline:
    C:\Windows\system32\it-IT\erofflps.txt




    Thank u very much !!
      My Computer


  2. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #2

    Hey, if you could upload the MiniDump from your computer, that would be great:
    [1 - Novice] How to ask for help with a BSOD problem

    ~Lordbob
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Oh sorry here it is
    Attachment 54374
      My Computer


  4. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #4

    Code:
    Probably caused by : kl1.sys ( kl1+4c962 )
    avp.exe
    i8042prt.sys
    win32k.sys
    It seems that Kaspersky has caused Windows to crash. You should update Kasperksy, and if the problems persist, remove it altogether, and then reinstall.

    ~Lordbob
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    Ok i will try that !!! thank u very much !!!
      My Computer


  6. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #6

    No problem, let us know how it goes.

    ~Lordbob
      My Computer


 

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