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#1
Windows 7 - Problem Event Name BlueScreen
Hello everyone,
I bought my acer aspire 5739G(744G50MN) laptop two months ago. The OS is Windows 7 64-bit Home Premium. The last 10 days it has crashed about 10 times. I haven't realised what causes the problem. Suddenly a blue screen appears but I don't have the time to read it. Then the screen goes black and nothing happens. I have to press the power button for some seconds for it to shut down. When I turn it on again there is this message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1032
Additional information about the problem:
BCCode: d1
BCP1: FFFFF88006BD5A80
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88003F9C025
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\011410-22885-01.dmp
C:\Users\mariana\AppData\Local\Temp\WER-39296-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
The dmp file is attached.
Also, when I try to turn it on again, sometimes, it doesn't turn on. I press the power button, the light of power turns on and...nothing. I have to press it again and again. The last time I had to try 10 times before it finally turned on.
I'd appreciate it if you could help me!
Thanks for your time!