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Windows 7: Random crashes

15 Jan 2010   #1
dschoon

Windows 7
 
 
Random crashes

I installed Wdws 7 Home Premium upgrade on my Dell 1420 laptop. After a few hours, the screen went blank (not a blue screen.) Forced reboot results in a dual screen with 2 desktops split horizontally. After running chkdsk, it will boot normally about the time but either freezes or goes blank after a few hours. Reinstalling Wdws 7 did not work. All drivers seem to be updated.

The sys info is attached. Let me know which dump file you need. Please help.


My System SpecsSystem Spec
.
15 Jan 2010   #2
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by dschoon View Post
I installed Wdws 7 Home Premium upgrade on my Dell 1420 laptop. After a few hours, the screen went blank (not a blue screen.) Forced reboot results in a dual screen with 2 desktops split horizontally. After running chkdsk, it will boot normally about the time but either freezes or goes blank after a few hours. Reinstalling Wdws 7 did not work. All drivers seem to be updated.

The sys info is attached. Let me know which dump file you need. Please help.


When you get it running have you checked your hardware drivers for problems?
Go to control Panel
System
Device Manager
Look to see if anything has a exclamation point next to any items(s)
My System SpecsSystem Spec
15 Jan 2010   #3
Tews

64-bit Windows 8.1 Pro
 
 

Please upload all of the .dmp files so we can look at them..
My System SpecsSystem Spec
.

15 Jan 2010   #4
natekolvek

Win7 Ultimate 64-Bit
 
 

Update your video drivers. Do not use dells current version. I have noticed on laptops that manufacturers are not using custom chipsets anymore and you are now able to use refrence drivers from corresponding companys (ati/nvidia).

If you have the intel media accelerator then go to intel.com and get new drivers.
My System SpecsSystem Spec
15 Jan 2010   #5
dschoon

Windows 7
 
 
Crash update

Although Device Mgr showed all drivers updated, I updated to the newest Nvidia driver (geForce 9400M G 195.62). Worked on reboot but lasted just 2 hrs. I now get the blue crash screen so that's progress.

Minidump file attached.

Thanks
My System SpecsSystem Spec
16 Jan 2010   #6
natekolvek

Win7 Ultimate 64-Bit
 
 

without looking at the dump whats the error code? had a pesky sony laptop that would bsod with the restore disc, had to change the processor to agp host bridge to processor to pci standard to keep it from crashing.. Me=win Sony=fail
My System SpecsSystem Spec
17 Jan 2010   #7
dschoon

Windows 7
 
 

Sorry but I'm out of town w/o my laptop until this Friday. I will get back to you then.

Thanks for the response.
My System SpecsSystem Spec
22 Jan 2010   #8
dschoon

Windows 7
 
 

Unable to read blue screen before restart. How do I open Minidump? All drivers appear to be updated, reinstall of Wdws 7 & prior Restore Point failed to solve.


ANy ideas?
My System SpecsSystem Spec
22 Jan 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dschoon View Post
Unable to read blue screen before restart. How do I open Minidump? All drivers appear to be updated, reinstall of Wdws 7 & prior Restore Point failed to solve.


ANy ideas?
There are several apps that will read the dmp. analysing it is another matter. Use these to find and upkload it to us https://www.sevenforums.com/crash-loc...d-problem.html

Let us know if you need help


Ken
My System SpecsSystem Spec
22 Jan 2010   #10
dschoon

Windows 7
 
 
Crash & video problem info

Attached is the minidump file from when the problem 1st started.

After upgrading to Wdws 7, the screen either went blank or froze w/o no blue screen. After updating the Nvidia driver, i did get a blue screen.

Rebooting after a crash usually causes a split screen with 2 desktops. Trying to do a safe boot gets me symbols only. Reinstalling Wdws 7 only lasted an hour before the problems started agin.

Please let me know if you need anything else.

Thanks!
My System SpecsSystem Spec
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 Random crashes




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