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Blue Screen images
Almost every time I access image files on a network drive i get the BSoD
Hope you can help
Almost every time I access image files on a network drive i get the BSoD
Hope you can help
Hi and welcome
This crash was caused by mrxsmb10.sys. You obviously upgraded from vista to win 7 and the drivers below are from there. there is a hoxfix available for this specific problem here A reliability and performance update is available for computers that are running Windows Vista SP1 and Windows Server 2008
I would update the drivers
run a system file check to verify and repair your system files
to run type cmd in search>right click abd run as admin>sfc /scannow
Ken J
ancient drivers need to be updated
Code:int15.sys 0x9d1c1000 0x9d1d2000 0x00011000 0x3f7a664d 10/1/2003 12:29:49 AM BTWSp50.sys 0x9ae23000 0x9ae27500 0x00004500 0x413e0f09 9/7/2004 2:42:01 PM DPortIO.sys 0x914db000 0x914de380 0x00003380 0x43abb190 12/23/2005 3:13:04 AM secdrv.SYS 0xa3cca000 0xa3cd4000 0x0000a000 0x45080528 9/13/2006 8:18:32 AM DKbFltr.sys 0x93a96000 0x93aa0000 0x0000a000 0x4537363c 10/19/2006 3:24:28 AM kqemu.sys 0x92fc2000 0x92fdf000 0x0001d000 0x45c8df26 2/6/2007 3:03:50 PM PxHelp20.sys 0x8b5c9000 0x8b5d1de0 0x00008de0 0x4679a978 6/20/2007 5:26:00 PM 000.fcl 0xa3d02000 0xa3d1f000 0x0001d000 0x4705a53f 10/4/2007 9:45:19 PM AlfaFF.sys 0x8b582000 0x8b58ad00 0x00008d00 0x47309837 11/6/2007 11:37:11 AM NTIPPKernel.sys 0x92fdf000 0x92ffce00 0x0001de00 0x4739a4de 11/13/2007 8:21:34 AM itecir.sys 0x93a26000 0x93a7e000 0x00058000 0x47678eeb 12/18/2007 4:12:11 AM SynTP.sys 0x93aad000 0x93adb680 0x0002e680 0x4790f4e7 1/18/2008 1:50:15 PM NTIDrvr.sys 0x93ae9000 0x93af1000 0x00008000 0x47a124c2 1/30/2008 8:30:42 PM vfs101x.sys 0x9afaa000 0x9afb7000 0x0000d000 0x47aa706f 2/6/2008 9:43:59 PM psdfilter.sys 0x8b579000 0x8b582000 0x00009000 0x47b98d02 2/18/2008 8:49:54 AM PSDNServ.sys 0xa3caf000 0xa3cb8000 0x00009000 0x47b98d2b 2/18/2008 8:50:35 AM psdvdisk.sys 0xa3cb8000 0xa3cca000 0x00012000 0x47b98d40 2/18/2008 8:50:56 AM nvlddmkm.sys 0x9282a000 0x92f4c440 0x00722440 0x47d1b339 3/7/2008 4:27:21 PM RTKVHDA.sys 0x9a406000 0x9a5ffc80 0x001f9c80 0x47d66502 3/11/2008 5:54:58 AM iaStor.sys 0x8b425000 0x8b4ff000 0x000da000 0x48cad1b8 9/12/2008 3:31:52 PM dump_iaStor.sys 0x9082d000 0x90907000 0x000da000 0x48cad1b8 9/12/2008 3:31:52 PM AGRSM.sys 0x9ae2f000 0x9af35000 0x00106000 0x49184ba5 11/10/2008 9:56:37 AM
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\011210-29827-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.x86fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0x82e13000 PsLoadedModuleList = 0x82f5b810 Debug session time: Tue Jan 12 08:00:53.119 2010 (GMT-5) System Uptime: 1 days 19:04:02.598 Loading Kernel Symbols ............................................................... ................................................................ ....................................................... Loading User Symbols Loading unloaded module list .............. 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* RDR_FILE_SYSTEM (27) If you see RxExceptionFilter on the stack then the 2nd and 3rd parameters are the exception record and context record. Do a .cxr on the 3rd parameter and then kb to obtain a more informative stack trace. The high 16 bits of the first parameter is the RDBSS bugcheck code, which is defined as follows: RDBSS_BUG_CHECK_CACHESUP = 0xca550000, RDBSS_BUG_CHECK_CLEANUP = 0xc1ee0000, RDBSS_BUG_CHECK_CLOSE = 0xc10e0000, RDBSS_BUG_CHECK_NTEXCEPT = 0xbaad0000, Arguments: Arg1: baad0073 Arg2: 9a3173d0 Arg3: 9a316fb0 Arg4: 9d16f4ef Debugging Details: ------------------ Unable to load image \SystemRoot\system32\Drivers\AlfaFF.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for AlfaFF.sys *** ERROR: Module load completed but symbols could not be loaded for AlfaFF.sys *** WARNING: Unable to verify timestamp for RapportPG.sys *** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys EXCEPTION_RECORD: 9a3173d0 -- (.exr 0xffffffff9a3173d0) ExceptionAddress: 9d16f4ef (mrxsmb10!MRxSmbQueryFileInformation+0x000005f9) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 00000008 Attempt to read from address 00000008 CONTEXT: 9a316fb0 -- (.cxr 0xffffffff9a316fb0) eax=00000000 ebx=8a7af860 ecx=00000000 edx=00000000 esi=8a7af950 edi=a84c8648 eip=9d16f4ef esp=9a317498 ebp=9a31753c iopl=0 nv up ei pl zr na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246 mrxsmb10!MRxSmbQueryFileInformation+0x5f9: 9d16f4ef 668b4008 mov ax,word ptr [eax+8] ds:0023:00000008=???? Resetting default scope CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: svchost.exe CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 00000008 READ_ADDRESS: GetPointerFromAddress: unable to read from 82f7b718 Unable to read MiSystemVaType memory at 82f5b160 00000008 FOLLOWUP_IP: mrxsmb10!MRxSmbQueryFileInformation+5f9 9d16f4ef 668b4008 mov ax,word ptr [eax+8] FAULTING_IP: mrxsmb10!MRxSmbQueryFileInformation+5f9 9d16f4ef 668b4008 mov ax,word ptr [eax+8] BUGCHECK_STR: 0x27 DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE LAST_CONTROL_TRANSFER: from 9d135e39 to 9d16f4ef STACK_TEXT: 9a31753c 9d135e39 8a7af860 9a317624 9151e4ab mrxsmb10!MRxSmbQueryFileInformation+0x5f9 9a317548 9151e4ab 8a7af860 8a7af8f0 8a7af860 mrxsmb!SmbShellQueryFileInformation+0x1b 9a317624 9142b81b 017af860 9a3178b4 9a31765c csc!CscQueryFileInformation+0x1c0 9a317634 91449cc0 8a7af860 a4800b90 00000005 rdbss!RxpQueryInfoMiniRdr+0x53 9a31765c 9144996a 8a7af860 89f97008 a4800b90 rdbss!RxQueryStandardInfo+0xbe 9a3176bc 91427fb1 8a7af860 89f97008 0b72f058 rdbss!RxCommonQueryInformation+0x1f5 9a317744 91442e2b 91438240 89f97008 85b19190 rdbss!RxFsdCommonDispatch+0x646 9a317774 9d146298 8a7dc1d0 05f97008 89f970c0 rdbss!RxFsdDispatch+0x1ab 9a317790 82e4f4bc 8a7dc1d0 01f97008 89f970e4 mrxsmb!MRxSmbFsdDispatch+0x9a 9a3177a8 8bbebbb0 00000103 8572fd48 85b19190 nt!IofCallDriver+0x63 9a3177c4 8bbeab52 8572fd48 00000000 89f97008 mup!MupiCallUncProvider+0x10f 9a3177dc 8bbeb13e 8572fd48 00000000 870f7030 mup!MupStateMachine+0x9b 9a3177f4 82e4f4bc 870f7030 8572fd48 89f97008 mup!MupFsdIrpPassThrough+0x93 9a31780c 8b53a20c 00000000 85cd8280 00000000 nt!IofCallDriver+0x63 9a317830 8b53b0bf 9a317850 870f77a8 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa 9a317868 8b58650e 870f8c48 859c3390 9a3178b4 fltmgr!FltPerformSynchronousIo+0xb9 WARNING: Stack unwind information not available. Following frames may be wrong. 9a317878 8b5865fe 870f8c48 85cd8280 9a31789c AlfaFF+0x450e 9a3178b4 8b583837 8727fcf8 9a31792c 859c3390 AlfaFF+0x45fe 9a3178f0 8b583a21 0127fcf8 9a31792c 859097e0 AlfaFF+0x1837 9a317908 8b536324 8727fcf8 9a31792c 859097e0 AlfaFF+0x1a21 9a317970 8b539512 0027fc98 8727fc98 1000000c fltmgr!FltpPerformPostCallbacks+0x24a 9a317984 8b539b46 8727fc98 85997c18 9a3179c4 fltmgr!FltpProcessIoCompletion+0x10 9a317994 8b53a29c 870f77a8 85997c18 8727fc98 fltmgr!FltpPassThroughCompletion+0x98 9a3179c4 8b54d8c9 9a3179e4 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x33a 9a317a10 82e4f4bc 870f77a8 870f7278 85b191ec fltmgr!FltpCreate+0x2db 9a317a28 8305362d b37dd328 9a317bd0 00000000 nt!IofCallDriver+0x63 9a317b00 830341d7 870f7030 855c5950 8adeb5d0 nt!IopParseDevice+0xed7 9a317b7c 8305a24d 00000000 9a317bd0 00000040 nt!ObpLookupObjectName+0x4fa 9a317bdc 830525ab 0071ef94 855c5950 83093001 nt!ObOpenObjectByName+0x159 9a317c58 8305deb6 0071f050 00100080 0071ef94 nt!IopCreateFile+0x673 9a317ca4 914674e9 0071f050 00100080 0071ef94 nt!NtCreateFile+0x34 9a317d00 82e5642a 0071f050 00100080 0071ef94 RapportPG+0x14e9 9a317d00 777e64f4 0071f050 00100080 0071ef94 nt!KiFastCallEntry+0x12a 0071eff8 00000000 00000000 00000000 00000000 0x777e64f4 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: mrxsmb10!MRxSmbQueryFileInformation+5f9 FOLLOWUP_NAME: MachineOwner MODULE_NAME: mrxsmb10 IMAGE_NAME: mrxsmb10.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bbfda STACK_COMMAND: .cxr 0xffffffff9a316fb0 ; kb FAILURE_BUCKET_ID: 0x27_mrxsmb10!MRxSmbQueryFileInformation+5f9 BUCKET_ID: 0x27_mrxsmb10!MRxSmbQueryFileInformation+5f9 Followup: MachineOwner ---------
Tried the link you gave but was advised the downloaded update was not applicable on my PC
the link took me to a vista download page but warned me that this is not my OS
am i just being a bit thick