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Windows 7: W764b - Completely random freezes

17 Jan 2010   #1
Lepertum

Windows 7 Home 64 Bit
 
 
W764b - Completely random freezes

Ever since I got this new computer, it freezes up at random. Everything just stops: mouse pointer doesn't move anymore, video freezes,.. it's like I made a screenshot and am viewing it in fullscreen..

The first crash I can remember is when I was installing World of Warcraft, I didn't think much of it at that time. Currently, these crashes happen more often and what annoys me the most, at completely irregular times. They have happened to me when I:

- Started up my system and I got to the desktop
- Started up my system and left it idle for a few minutes
- Was browsing the web using Opera
- Was editing video using Sony Vegas (Crashes seem to happen a lot while using this program, but they are still irregular)
- Chatting with friends on Xfire
- Starting up WoW
- Been playing WoW for a few hours
- ..

I don't get a warning or anything, my computer can be running smooth and just lock up 2 secs later. Something that also is worth mentioning, is the fact that sometimes I hear a weird sound coming from my speakers when it happens, this may be caused by the fact that it freezes while playing some sort of media file, I'm not sure. It doesn't happen all the time tho.

I don't seem to find anything in even log tho I'm not an expert in that area.
I don't get any type of error message whatsoever, which made it hard for me to look for a solution. usually I figure this stuff out based on error codes and stuff but no luck now.

I looked around on this forum a bit but no freeze problem seemed the same like mine so I decided to make a new post. Hopefully someone can help me fix this.

Thnx in advance.


My System SpecsSystem Spec
.
17 Jan 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

Hi and welcome to seven forums!!

Please enter event viewer in your search barenterapplication logs and look for critical errors... take a screenshot with your snipping tool and post the screenshot to your next post....
My System SpecsSystem Spec
17 Jan 2010   #3
Lepertum

Windows 7 Home 64 Bit
 
 

Thank you for a quick reply

My system is set in Dutch, but i assume things look more or less the same.
I believe this is what you need. The times do seem to be the same times as when the crashes happened.

No idea what Kernel-Power is tho, hopefully you can tell me
My System SpecsSystem Spec
.

17 Jan 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

Has your machine given you a BSOD ... navigate to c:/windows/minidump and check for a .dmp file..if you have one, zip it up and upload it as an attachment to your next post for analysis...
My System SpecsSystem Spec
17 Jan 2010   #5
Lepertum

Windows 7 Home 64 Bit
 
 

I've never had a single BSOD and there is no folder named minidump in my c:/windows directory, not even as a hidden file.

Since it completely freezes I don't think my computer has the time to even display a BSOD.
My System SpecsSystem Spec
17 Jan 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Check to make sure that you are not overheating your Graphic card... same with your CPU... freezing is almost always a heat issue... download GPUZ and CPUZ to check the temperatures and let us know what they are... Of course its always good to make sure that all of your fans are working properly and free of dust...
My System SpecsSystem Spec
17 Jan 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

As Tews has said you need to go into event viewer.'

type eventvwr in search. Goto the windows logs>application tab. You want to look for errors (they have red in the left column) that say app hang, app crash, etc. when you find them use the snipping tool (type snipping in search) to make a screen shot and the attachment icon (shaped like a paper clip) to attach it for upload.

Also note the event ID and soucre codes. If they are event ID 1000 and source 100 you have a problem with DEP.


Let us know see pics

pKen J+

EDIT: Duh. with the event ID 41 it is a stepping level mismatch. A bios update would fix it

EDIT: see here http://windowsitpro.com/article/arti...-log-mean.html
My System SpecsSystem Spec
17 Jan 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

Already posted Ken... 41 (63) for event id/source code...
My System SpecsSystem Spec
17 Jan 2010   #9
Lepertum

Windows 7 Home 64 Bit
 
 

My computer is brand new so I assume fans are in a clean condition and as far as I can tell they are working as intended.

If it is idd an overheating issue, I find it weird that i freezes immediately after startup, it shouldn't even have the time to get overheated at that point.

I added all files that might be useful.
My System SpecsSystem Spec
17 Jan 2010   #10
Tews

64-bit Windows 8.1 Pro
 
 

As Ken has stated in his edited post, check for an updated BIOS and install...

Thanks Ken..
My System SpecsSystem Spec
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 W764b - Completely random freezes




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