BSOD Problem (Contents attached)


  1. Posts : 9
    Windows 7 Premium
       #1

    BSOD Problem (Contents attached)


    Hi

    I need help with a BSOD problem. I've only had windows 7 for about 3-4 weeks or less, after having windows xp, I upgraded to windows 7. It installed without any problems but in the last week or so, every so often I get the blue screen error which states it is shutting down to prevent damage, I've done virus scans, tried updating my drivers which won't anyway because they are up to date.

    So I have attached the contents from \windows\minidump and hope I get it solved.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    MoodyBlue said:
    Hi

    I need help with a BSOD problem. I've only had windows 7 for about 3-4 weeks or less, after having windows xp, I upgraded to windows 7. It installed without any problems but in the last week or so, every so often I get the blue screen error which states it is shutting down to prevent damage, I've done virus scans, tried updating my drivers which won't anyway because they are up to date.

    So I have attached the contents from \windows\minidump and hope I get it solved.

    Hi and welcome

    this one was caused by your intel wifi driver ( netw5v32.sys).

    I would download and install a fresh copy.

    I would also run a system file chektype cmd in search>right click and run as admin>
    sfc /scannow

    Since there is also some memory issue I would
    doenload memtestx86 and run it for 5 passes


    Ken J+

    Code:
    011710-45349-01.dmp    1/17/2010 2:08:50 AM    PFN_LIST_CORRUPT    0x0000004e    0x00000099    0x00064301    0x00000002    0x0001e180    halmacpi.dll    halmacpi.dll+5b48                    32-bit        C:\Users\K\Desktop\BSOD\011710-45349-01.dmp    1    15    7600    
    011610-41699-01.dmp    1/16/2010 11:49:36 PM    KERNEL_MODE_EXCEPTION_NOT_HANDLED    0x1000008e    0x80000003    0x90c8885c    0x80d8ac04    0x00000000    netw5v32.sys    netw5v32.sys+5985d                    32-bit        C:\Users\K\Desktop\BSOD\011610-41699-01.dmp    1    15    7600    
    011110-43087-01.dmp    1/11/2010 9:56:44 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0xffffffec    0x00000002    0x00000001    0x925f110b    netw5v32.sys    netw5v32.sys+1e610b                    32-bit        C:\Users\K\Desktop\BSOD\011110-43087-01.dmp    1    15    7600
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\BSOD\011610-41699-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x8281d000 PsLoadedModuleList = 0x8295c570
    Debug session time: Sat Jan 16 18:48:01.651 2010 (GMT-5)
    System Uptime: 0 days 2:52:33.758
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................
    Loading User Symbols
    Loading unloaded module list
    ........
    Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for netw5v32.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {80000003, 90c8885c, 80d8ac04, 0}
    
    Probably caused by : netw5v32.sys ( netw5v32+5985c )
    
    Followup: MachineOwner
    ---------
    
    kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: 80000003, The exception code that was not handled
    Arg2: 90c8885c, The address that the exception occurred at
    Arg3: 80d8ac04, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
    
    FAULTING_IP: 
    netw5v32+5985c
    90c8885c 50              push    eax
    
    TRAP_FRAME:  80d8ac04 -- (.trap 0xffffffff80d8ac04)
    ErrCode = 00000000
    eax=80d8acbc ebx=86b5c060 ecx=80d8aca0 edx=00000062 esi=86b5c000 edi=84d9efd8
    eip=90c8885d esp=80d8ac78 ebp=80d8acc8 iopl=0         nv up ei ng nz ac po nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00000292
    netw5v32+0x5985d:
    90c8885d c645ff00        mov     byte ptr [ebp-1],0         ss:0010:80d8acc7=85
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    PROCESS_NAME:  avgcsrvx.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 90c3b38e to 90c8885d
    
    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    80d8acc8 90c3b38e 00000000 84990c20 84d9efb8 netw5v32+0x5985d
    80d8acf4 90c3b6d3 84d9efb8 84d9efd8 84990c20 netw5v32+0xc38e
    80d8ad0c 90c3ab35 84990c20 84d9efb8 80d8ad50 netw5v32+0xc6d3
    80d8ad28 90c7f874 859ad0c8 000000d1 00000000 netw5v32+0xbb35
    80d8adc0 90c4acb8 86b5c000 86514004 867d7bf8 netw5v32+0x50874
    80d8ade8 90c4bbd4 86514004 00000000 86514004 netw5v32+0x1bcb8
    80d8adfc 90c4f0c9 859b14d0 86514004 00000000 netw5v32+0x1cbd4
    80d8ae38 90c4f2a7 859b18b0 86333c10 86514000 netw5v32+0x200c9
    80d8ae88 90c46e6f 00000001 86333c10 000000ff netw5v32+0x202a7
    80d8aec4 90c4331c 859b1e01 86333c10 80d8aee0 netw5v32+0x17e6f
    80d8aed4 90c307a5 86333c10 80d8af20 8925d301 netw5v32+0x1431c
    80d8aee0 8925d301 85646b28 00000000 00000000 netw5v32+0x17a5
    80d8af20 892089f4 859b31ac 009b30d8 00000000 ndis!ndisMiniportDpc+0xda
    80d8af48 82872815 859b31ac 859b30d8 00000000 ndis!ndisInterruptDpc+0xaf
    80d8afa4 82872678 8293ed20 87083d48 00000000 nt!KiExecuteAllDpcs+0xf9
    80d8aff4 82871e3c 80da5bd4 00000000 00000000 nt!KiRetireDpcList+0xd5
    80d8aff8 80da5bd4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
    82871e3c 00000000 0000001a 00d6850f bb830000 0x80da5bd4
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    netw5v32+5985c
    90c8885c 50              push    eax
    
    SYMBOL_NAME:  netw5v32+5985c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: netw5v32
    
    IMAGE_NAME:  netw5v32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49cba8fd
    
    FAILURE_BUCKET_ID:  0x8E_netw5v32+5985c
    
    BUCKET_ID:  0x8E_netw5v32+5985c
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 9
    Windows 7 Premium
    Thread Starter
       #3

    Thanks for the help, where can the driver be downloaded?
      My Computer


  4. Posts : 1,360
    win7 ultimate / virtual box
       #4

    MoodyBlue said:
    Thanks for the help, where can the driver be downloaded?
    intel wifi driver
      My Computer

  5.    #5

    the best place to get drivers is usually the manufacture's website (Either the company that built the computer, or failing that, the company that manufactured the hardware.) Otherwise, some places like CNET will have legitimate driver downloads, but whatever you do, don't trust any place that wants to download and install a so-called "driver detective."
      My Computer


  6. Posts : 9
    Windows 7 Premium
    Thread Starter
       #6

    I re-installed my wifi driver but it made no difference, I was doing some work and the blue screen appeared and shut down again
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #7

    Please post the dump file(s).
    If it's the wireless driver again, then we've got to consider the possibility that the wireless device may be broken.
      My Computer


 

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