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#1
Hang/Freeze and then flash of BSOD after sleep
Hi guys,
I've been following similar posts on here trying to see if I could find a potential resolution to a problem I've been having coming out of sleep with a new computer my friend recently helped me build. Whenever it goes to sleep and I wake it up, my computer seems to crash. Normally, I am able to enter my password and login to the desktop, where the pointer can be seen and moved around, but no icons work and the computer seems to hang for a couple of minutes before it freezes up, the screen either blacks out or glitches up, an instantaneous BSOD flashes for a split second on the screen, and then the computer restarts.
I've taken videos of it before trying to replay it frame by frame to see if I can read the errors on the blue screen. It's really hard, but I'm pretty sure I saw a 0x000000F4 stop error. As a result, I tried the hotfix from Microsoft but it didn't work. I am also not able to get any minidump files in my minidump folder, even after I went into my system settings and changed the write debugging information from kernal memory dump to small memory dump (256 KB).
I posted a video of one of the most recent crash on youtube here to better demonstrate what exactly I'm talking about (http://www.youtube.com/watch?v=MhYLL7dUOfA). The quality isn't great, but basically I've just entered my password to see the desktop, where my pointer is in the rotating circle (hourglass) mode. I try to click an icon pinned to the taskbar which won't open, then I right click on the desktop which leads the background to go white. After a couple of minutes, I get a prompt that tells me the program can't be found and asking if it should be removed, then the screen goes glitchy and then the crash as described before.
Please let me know what you guys think I can do in order to get more information about the nature of the crash. I can't seem to get the minidump files as requested.
Thanks.