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Windows 7: BSOD and MiniDump..Can someone interpret?

19 Jan 2010   #11

Windows 7 Premium Home

I would have to agree with you about ZA. I am running ZA Extreme and having the random BSOD's. My Daughters new HP Laptop came preinstalled Windows 7 open source office..etc. NONE of the same programs I am running except windows. She started having the BSOD, I thought she had a virus, so I went to install ZA Extreme on hers,(up 2 3 computers on my license), and I had already installed it. ZA and Windows 7 are the only 2 prgrams we have in common, and both of us are getting BSOD.

I contacted ZA and they, of course, pointed to another software causing the BSOD..
Here is their reply..

Thank you for contacting ZoneAlarm technical support.

I understand that you are receiving blue screens.

There may be a problem with a conflict with another software program that you are running, pleas try the following.
Click start -> run, type msconfig, and click ok.
Put the check in selective startup.
Click the startup tab; click disable all, then put the check back in ZLClient.
Click services, put the check in hide all Microsoft services, then un-check all remaining items.
Make sure to put the check back in forcefield iswsvc and TrueVector.
Take the check back out of hide all Microsoft services.
Click the apply button, click close, and click the option to restart when it asks. Test and see if you still have the problem.
If not, click start -> run, type msconfig and click ok.
Click services, and check just one of the un-checked programs. Click the apply button, click close, and restart.
Please do this until you experience the issue.
If you don?t experience the issue, go to start -> run, type msconfig and click ok.
Click the startup tab, and start checking things in here one at a time.
After checking one thing, click the apply button, click close, and restart.
Keep doing this until you have all the things checked that you had checked before, or until you discover what is causing the issue.

The BSOD are so random it would be impossible, more so beyond a reasonable request, to "test" all these options. I have been running nearly 2 days without BSOD, and I am doing nothing different.

I think ZA and W7 64bit, have issues, and it would be far eaisier to "test" removing ZA then #'s of other programs.

Not sure what to do now, If I keep having BSOD, I will remove ZA for a week or two and see what happens. I will post back if that is the case.

Thanks again.

My System SpecsSystem Spec
19 Jan 2010   #12
Microsoft MVP


The BSOD seems to blame NETIO.SYS - which is a component of the Windows networking sub-system.
So, it's possible that Zone Alarm is the culprit here. Remove ZA to test this. You can use this free program to customize the Windows Firewall:

But it's also possible that one (or both) of these drivers is causing it:
ASACPI.sys Sun Mar 27 22:30:36 2005 - Asus ATK0110 ACPI Utility (also a part of PCProbe and AISuite)
nvm62x64.sys Fri Oct 17 17:01:06 2008 - nVidia nForce networking driver

Please update both of them from the manufacturer's website.

Then monitor to see if you get any more BSOD's.

Summary of the BSOD:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Jan 18 21:08:47.707 2010 (GMT-5)
System Uptime: 0 days 11:51:08.767
BugCheck 7F, {8, 80050031, 6f8, fffff80002a85591}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
My System SpecsSystem Spec
20 Jan 2010   #13

Windows 7 Premium Home
Driver Update

Thanks for the direction,
In both cases Windows 7 said I had the latest/best driver, but I was able to update them anyway.
The ATK0110 ACPI new is 5/5/09 ver 1043.6.0.0 (old was March 2005)
The Nvidia Network driver is now 4/30/2009 ver (old was 10/1708 ver

As old dated as those drivers were, I'm really surprised W7 would say they were ok.

Anyway, I will run with the new drivers and ZA running also and see if the BSOD go away.

My gut feeling is that the network driver is the culpret, as the BSOD seem to be at high demand times on the network. And since my daughters laptop was BSOD, it was connected to my computer thru LAN, maybe my Nvidia driver was crashing her connection thru the network somehow? I know one BS on her computer was when I was surfing the net, and she was downloading a file from my computer thru the LAN.

I will post back after I run this setup for a few days.

Thanks, scarb
My System SpecsSystem Spec

20 Jan 2010   #14

Windows 7 64 BIT

For me the bluescreen with the same error code had nothing to do with lan or anything, it also appeared when I would be playing a game.

I also noticed that sometimes 'higher upgrades' are available, however, I use ATI catalyst control centre 7.9 now, while 7.12 is available; Windows 7 seems to work perfectly with this driver, even though newer drivers are available.

I spent weeks on figuring out the cause of the bluescreen, and sometimes trying something new kept the bluescreen away for a day or two but it always returned. Until I removed the ZoneAlarm firewall.

Maybe you can try to remove the firewall alone? Windows has a firewall preinstalled that makes itself active if no other firewall is installed. Works fine for me...
My System SpecsSystem Spec
21 Jan 2010   #15

Windows 7 64

Do you have full of video hardware problems in the action center/maintenance/reliability reports (something like that) ?

My System SpecsSystem Spec
24 Jan 2010   #16

Windows 7 Premium Home
Another Crash

Well after updateing the 2 previous crash files, I ran for a week without any issues. While playing MW2 this evening, I got the BSOD again. After the dump it actually rebooted the computer this time. I've attached the dump file for the experts. Just wondering if the same file are inolved. I will now shut down ZA and use W7 firewall and see what happens.

Please let me know what the dump file says..
My System SpecsSystem Spec
25 Jan 2010   #17
Microsoft MVP


Same error as before - NETIO.SYS
But this time the other 2 drivers have been updated - so ZoneAlarm seems to be the most likely issue.
As before, the test for this is to remove ZoneAlarm.
My System SpecsSystem Spec
28 Jan 2010   #18

Windows 7 Premium Home
WOW Help!

My computer is now crashing big time. With and without ZA running. This is the second time I've tried to type this, it blue screened on the 1st try.

I've attached the dump files.. Please let me know what is gong on.

My System SpecsSystem Spec
28 Jan 2010   #19

Windows 7 Premium Home
A little more info

After the crashes, I went to copy some video files. I got 2 BSOD while trying to copy files! I rebooted to safe mode-no network, all went fine. I guess it points to a driver issue? Just thought I would pass that along.

Thanks again
My System SpecsSystem Spec
29 Jan 2010   #20

Windows 7 Premium Home

I have now completely removed ZA Extreme from my computer, I will now test for a while.

My Daughters new HP Laptop blue screened last night. I'm thinking something in common, we both run W7, ZA Extreme, and the printer software for my ne Lexmark Interpret WiFi printer. Could that printer software, being wifi, be causing the netio.sys crash?

Thanks for any help
My System SpecsSystem Spec

 BSOD and MiniDump..Can someone interpret?

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