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Windows 7: Fresh install Win7 32 bit - blue screen

21 Jan 2010   #1

Win7 / XP
Fresh install Win7 32 bit - blue screen

I just installed Win7 32 bit on an 15 month old, pretty decent Toshiba A300 Laptop. After a day I got my first blue screen.

Attached is the minidump file.

Anyone have any thoughts?


My System SpecsSystem Spec
21 Jan 2010   #2

Win7 / XP

BTW - the install was clean - i.e., I freshly reformatted the HD and installed the OS.
My System SpecsSystem Spec
21 Jan 2010   #3
Microsoft MVP



As it's a video error, the usual suspects are:
- video driver corruption - uninstall current driver, install new one's from video card manufacturer (Drivers & Support | GAME.AMD.COM) DO NOT install the Catalyst Control Center - just the Display Driver!
- overheating - blow out case with canned air (not vacuum or air compressor - it will cause damage)
- overheating - check to ensure that fan is working

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Also, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page:

Here's the older drivers:
AGRSM.sys    Mon Nov 10 09:56:37 2008 - Agere SoftModem Driver
FwLnk.sys    Sun Nov 19 09:11:12 2006 - Toshiba Firmware Linkage service system driver
rimmptsk.sys Sat Feb 24 00:42:21 2007 - Ricoh Memory Card Reader driver
rimsptsk.sys Tue Jan 23 02:40:19 2007 - Ricoh Memory Card Reader driver
rixdptsk.sys Wed Mar 21 09:02:02 2007 - Ricoh Memory Card Reader driver
Summary of the BSOD's:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Jan 21 11:04:11.820 2010 (GMT-5)
System Uptime: 0 days 13:20:18.724
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
PROCESS_NAME:  dwm.exe
My System SpecsSystem Spec

21 Jan 2010   #4

Win7 / XP

Thanks usasma! I'll check it out!
My System SpecsSystem Spec
25 Jan 2010   #5

Win7 / XP

A quick update. It seems the more recent (8/2009) driver is the problem. I rolled back to a previous driver (from 4/2009) and it seems to function better. However, my machine just automatically updated my driver to the newer, more troublesome one. Is there a way to prevent the driver from being updated?
My System SpecsSystem Spec

 Fresh install Win7 32 bit - blue screen

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