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Windows 7: BSOD every time I try to shut down

22 Jan 2010   #11

Windows 7 Professional x64

I'm sorry then, I can't help any more than that. I can often get the issue fixed, but diagnosing them is not my specialty!

Good luck!

My System SpecsSystem Spec
23 Jan 2010   #12
Microsoft MVP


The dump files blame R5U870FUamd64.sys - a component of your Ricoh USB Video Class Image Capture Controller; 5U870 device firmware (webcam).

- download a fresh copy of the Win7 webcam drivers from the PC Manufacturer's website
- uninstall the currently installed webcam drivers and install the freshly downloaded one's
- monitor for further BSOD's

Also, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page:

Here's the older drivers:
GizmoDrv.SYS Sun May 18 01:24:02 2008 - Gizmo Project                               - Arainia Solutions                              
ManyCam_x64.sys Thu Mar 13 03:46:01 2008 - ManyCam Virtual Webcam
R5U870FLamd64.sys Mon Jun 18 07:47:07 2007 - Ricoh USB Video Class Image Capture Controller
R5U870FUamd64.sys Mon Jun 18 07:47:06 2007 - Ricoh USB Video Class Image Capture Controller
SFEP.sys     Fri Aug 03 01:35:53 2007 - Sony Firmware Extension Parser driver for VAIO
ti21sony.sys Mon Apr 23 14:28:25 2007 - Texas Instruments PCIxx21 PCIxx12 Integrated FlashMedia Controller
VSTAZL6.SYS  Wed Oct 15 20:53:42 2008 - HSF Modem Driver
VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 - HSF Modem Driver
VSTDPV6.SYS  Wed Oct 15 20:57:45 2008 - HSF Modem Driver
Summary of the BSOD's:
BugCheck 3B, {c0000046, fffff80002d037f8, fffff880087b3820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
BugCheck 3B, {c0000046, fffff80002d007f8, fffff880098dd820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
BugCheck 3B, {c0000046, fffff80002d077f8, fffff88009c51820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
BugCheck 3B, {c0000046, fffff80002cb97f8, fffff8800965d820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
My System SpecsSystem Spec
23 Jan 2010   #13


Okay. That's odd. I been using this computer with 7 and using the webcam on and off for months and just now it screws up...
How do I completely uninstall the driver? do I just uninstall the webcam from the device manager?
The driver I should be looking for is "Sony Visual Communication Camera VGP-VCC8"... there are no drivers specifically for 7, as was expected, only for Vista... will that do? the Vista driver is what the cam has been running on (fairly well) till now
My System SpecsSystem Spec

24 Jan 2010   #14


Bump with more info... tried uninstalling the driver via device manager (selecting the camera, properties, driver, uninstall driver...). Then windows asked me to restart, I said yes, at which point BSOD, no big deal since the driver was probably still loaded at this point.

But then right after the restart windows recognized the webcam (its attached to the laptop of course) and installed a new driver for it right away. Is there any way to prevent it from doing this so I can install Sony's?
My System SpecsSystem Spec
24 Jan 2010   #15
Microsoft MVP


Not easily, just install Sony's over it.
As it's a Vista driver, do it this way:
Compatibilty Mode Driver Installation:
1 - Download the latest driver from the manufacturer's website.
2 - Uninstall the current drivers using the Control Panel...Programs and features...Uninstall a program applet. Then verify that the driver/device has been removed in Device Manager
3 - Right click on freshly downloaded driver installation file and select "Properties"
4 - Select the Compatibility tab - and do the following:
- Click on the "Change settings for all users" button
- Click on the box to select "Run this program in compatibility mode for" and then select Windows Vista Service Pack 1
- Click on the box to select "Run as administrator"
- Click on OK to exit all the dialogs
5 - Right click on the driver installation file and select "Run as administrator"
6 - Let it install and see if that stops the BSOD's.
My System SpecsSystem Spec
24 Jan 2010   #16


Alright I'll try that. It's a mess right now hehe. Somehow I did a restart without a BSOD and Idk exactly how things are. Webcam even works, call it blind luck. If after next shut down I'm getting a BSOD, I'll try your method, usasma.
My System SpecsSystem Spec

 BSOD every time I try to shut down

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