BSOD every time I try to shut down

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  1. Posts : 21
    7
       #1

    BSOD every time I try to shut down


    Sony Vaio FZ21M laptop. Had Vista installed at first, then I couldn't take it anymore, installed XP. It was hell to get drivers for that. Then 7 came out and installed that, had to get some more driver wizardry on. Sony are pretty up tight about their own proprietary drivers or whatever. Specially with the graphic card.

    I started getting BSODs randomly, sometimes closing the Chrome browser (and only happened with Chrome), sometimes during shut down. But now it's always happening.
    Here's the log:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 2070

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000046
    BCP2: FFFFF80002D077F8
    BCP3: FFFFF88009C51820
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\012210-26504-01.dmp
    C:\Users\Mariano\AppData\Local\Temp\WER-93116-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt



    If the minidump is needed, I'll post it here.
    I've hit the "Check for solution" button, nothing happens.
    Please help
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome!

    Yes, they will need the dmps. Upload then in a zip folder.
      My Computer


  3. Posts : 21
    7
    Thread Starter
       #3

    Thanks
    Here's what I could gather.
    I included the last 4 dumps I got while trying to solve the thing. Not that I did much, but it kind of proves that the thing happens ALL the time.
    Let me know if I missed something
      My Computer


  4. Posts : 1,289
       #4

    Without looking at the mini-dump, Its a service causing the problem.

    If someone else hasn't identified what service from the mini-dump by tonight, when I get home Ill check and let you know the exact one.

    You could also run this in a Cmd prompt (exactly how its written): sc query state= all > %userprofile%/services.txt

    It saves a list of all your service names and their exit codes, If you can upload here I can take a look otherwise you'll have to wait till Im home or someone else looks at the mini-dump

    Steven

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000046
    BCP2: FFFFF80002D077F8
    BCP3: FFFFF88009C51820
    BCP4: 0000000000000000
    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
      My Computer


  5. Posts : 21
    7
    Thread Starter
       #5

    Yeah I had checked the BCCode 3b for system service exception but reached a dead end in my computer skills so..
    Huh... huhhh... the result of that command was:

    [SC] EnumQueryServicesStatus:OpenService FAILED 1060:

    The specified service does not exist as an installed service.

    that cant be good
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Try running sfc /scannow from the command line.
      My Computer


  7. Posts : 21
    7
    Thread Starter
       #7

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    Also ran the previous command again, this time figuring out how to run cmd under administrator, but it still says

    [SC] EnumQueryServicesStatus:OpenService FAILED 1060:

    The specified service does not exist as an installed service.

    Did I disable some service?
      My Computer


  8. Posts : 21
    7
    Thread Starter
       #8

    Bumping I still have the problem, some more help please?
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    You could try a Repair Install.
      My Computer


  10. Posts : 21
    7
    Thread Starter
       #10

    Well yeah I could format too, but the whole point is trying to fix things right? I dont feel like things going to default.. that's the idea. Specially cos I had to fish for drivers all over the net, since Sony refuses to give any support on them.
      My Computer


 
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