Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Clicking on specific folders causes explorer to crash

13 Mar 2012   #11

Windows 7 Ultimate x86

Hi guys, thank you for the solution, i have had this problem for about a month and i thought that my files were getting corrupt but thanks to ShellExView and Blaineklyle's informative post.

The culprit turned out to be DivX Thumbnail Provider.

Just registered to to say Thank You and support this site

My System SpecsSystem Spec
20 May 2012   #12

Windows Vista Ultimate

divx codec was causing my explorer to crash. resolved after i uninstalled it.
My System SpecsSystem Spec
20 May 2012   #13

Windows Vista Ultimate

Quote   Quote: Originally Posted by winterseven View Post
divx codec was causing my explorer to crash. resolved after i uninstalled it.
no need to uninstall. jst disable divx thumbnail provider using shellex.
My System SpecsSystem Spec

01 Jun 2012   #14

Windows 7 Home Premium 32bit.
it works!

Thanks guys for the answer to a problem that's been bugging me for months. I installed the shell software, disabled the 2 Divx items and voila! Problem solved. Took me all of 2 minutes..

Many thanks
My System SpecsSystem Spec
05 Nov 2012   #15


well a lot of years later this Item/topic is still alive.

For several weeks now I encountered the same problem (I think). When I click on a file (and some times when I click the movie in it) Explorer.exe stops working.

I did thet sfc /scannow but no solution, I disabled every non MS extension name (I didn't find any reference to DivX) but STILL my explorer.exe crashes.

The things I disabled were
AZContextMenu Class --> Context Menu
AZContextMenu Class --> Drag & Drop Handler
AZContextMenu Class --> Drop Handler
DisplayCplExt Class --> System
SimpleShlExt --> Context Menu
MTShellClass --> Context Menu

The AZ ones ar from Alzip
Display and Simple are From AMD Display
And MTShell is from tageditor.

The Tag aditor and ALzip are on my PC and not updated for more then a year and I never had any problems with them.

Any ideas for solutions?

BTW I recently started to have BSOD's as well about once a month, but I can't relate them to anything similar to this problem (or another)

Hopefully anybody can help
My System SpecsSystem Spec
05 Nov 2012   #16
Microsoft MVP

Windows 7 Ult. x64


The explorer crash and BSOD could very well be related. I recommend making a new thread using this:

My System SpecsSystem Spec
05 Nov 2012   #17


Thats Fine,

But the BSOD aren't that often and the explore fail about every time I want to do something. So I rather not wait around to have a BSOD before finding a solution to my problem.
My System SpecsSystem Spec
05 Nov 2012   #18
Microsoft MVP

Windows 7 Ult. x64

The solution may already be hiding in the existing BSOD .dmp files - upload them as specified in the prevois link I posted, and we'll have a look.
My System SpecsSystem Spec

 Clicking on specific folders causes explorer to crash

Thread Tools

Similar help and support threads
Thread Forum
Windows explorer crash while opening folders/file
Good day! I always encounter crashing of windows explorer while opening folders and files in a file server. Below is the details of the error I've already tried sfc /scannow 3 times already and also chkdsk and turning off DEP.
Double clicking SOME windows explorer folders does not work anymore!
Hello! I have recently noticed a weird bug that double clicking SOME personal folders and subfolders of the main Windows 7 libraries (documents, music, pictures, videos) does not open them immediately in the Windows Explorer main window. I'm not getting any error messages--it seems like Windows is...
General Discussion
Windows 7 Explorer 0xc000000 crash when I right-click certain folders
When I right-click certain folders, I Windows Explorer crashes. There's no pattern that I can see where some folders will crash Windows Explorer and others will not. Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4 Faulting module name: SHELL32.dll,...
BSOD Help and Support
【Explorer Crash】netcfgx.dll caused explorer.exe crash
When I opened the local connection properties, or saved the settings, explorer.exe crashed. I found the fault module is netcfgx.dll, how to fix it? Thanks in advance. Below is the application log info: Log Name: C:\Users\Admin\AppData\Local\Temp\notesC4A9C8\applicationProgram.evt...
BSOD Help and Support
BSOD clicking folders in file explorer, STOP 0xb8
I have a new (about two weeks old) Dell XPS 14 which is randomly getting BSODs, most of which occurred shortly after double-clicking on folders in file explorer. BlueScreenView blames ntoskrnl.exe, iusb3xhc.sys, iusb3hub.sys, rdwm1098.sys or some combination of those for the crashes. The...
BSOD Help and Support
Explorer.exe crash when right-clicking on program
First off, let me get this straight. EXPLORER.EXE ONLY CRASHES WHEN RIGHT-CLICKING ON .EXE FILE OR SHORTCUT TO .EXE FILE I can right click on anything else in the computer. It's ONLY exes. i've done all the "fixes" to fix the right-click crashes and nothing has worked. This happend a...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:40.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App