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Windows 7: BSOD Errors

26 Jan 2010   #11
Natural20

Windows 7
 
 

Emerged unknown device was the same one. I went ahead and uninstalled it. Things seem alright. Will keep posting.


My System SpecsSystem Spec
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26 Jan 2010   #12
usasma
Microsoft MVP

 
 

Windows Update and the Update driver function in Device Manager do not provide you with the most current drivers. This is explained in more detail here: Mark's Blog : The Case of the Crashed Phone Call

The ASACPI.SYS 2004 and 2005 versions are known to cause BSOD's in Windows 7. There is a 2009 version that is stable - and it's in the ATK0110 ACPI Utility, the PCProbe utility, and the AISuite utility at the Asus support website.
My System SpecsSystem Spec
27 Jan 2010   #13
Natural20

Windows 7
 
 

Driver is updated to the 2009 version as far as I can tell. I've had a bluescreen where my computer has had a memory problem, dumped and then for some reason not created a minidump file (not sure why) and a second restart which just involved the computer crashing to a blackscreen, trying to restart and getting stuck at the motherboard's initial startup page (before it detects drives)

Edit: These problems have continued and I've had to system restore it back to Tuesday when it seemed to be working alright. Trying to reupdate the drivers. I don't understand why the computer still kept restarting even though the drivers were up to date, 2009 and all that. My suspicion is that there's a windows update that's causing the problem.

Edit2: I have now finally managed to completely uninstall the ASACPI.sys thing, currently testing to see if I bluescreen. Have turned off windows update as I suspect that it is reinstalling the thing.
My System SpecsSystem Spec
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28 Jan 2010   #14
Natural20

Windows 7
 
 

Alright, uninstalling ASCPI.sys just caused more problems. So I reinstalled, patched it up to the windows 7 version from 2009 and still get bluescreens. Despite full memory dumps minidump files of these problems have not been created. They ranged from MEMORY MANAGEMENT errors to IRQL_NOT_LESS_OR_EQUAL.

Help would be appreciated.
My System SpecsSystem Spec
30 Jan 2010   #15
usasma
Microsoft MVP

 
 

One thing at a time please.
Is the ASACPI.SYS file still installed or is it uninstalled? If installed, is it the 2009 version?

Please zip up and post the memory dump files that you've had since you last uploaded them.
Also, please let us know where (in relation to the dump files) that you installed/uninstalled/changed the ASACPI.SYS files.
My System SpecsSystem Spec
31 Jan 2010   #16
Natural20

Windows 7
 
 

Currently having trouble doing this as the computer is bluescreening inside 5 minutes from startup and then requires a 10 minute break to work again. Will try getting dump files to you.
My System SpecsSystem Spec
31 Jan 2010   #17
usasma
Microsoft MVP

 
 

Any easier if you try Safe Mode with Networking (tap F8 repeatedly just before the Windows Splash Screen shows up)?

The 10 minute rest is required before you can reboot? I'd suspect an overheating issue with that (and it won't get any better in Safe Mode with Networking). This also leads us back to the beginning where we suspected a hardware issue.

If that's the case, open up the case and make sure that it's clean (don't use a vacuum or an air compressor - they'll cause damage). Also make sure that the fans are working (plug it in and turn it on with the side off - just don't stick your fingers inside the case when it's turned on).

Leave it on until it blue screens/shuts itself down. Unplug it from the wall, hold onto the metal of the case with one hand. With the other hand, CAREFULLY feel around inside the case. Figure out where the hot spots are without getting burnt!

Once that's done, you can test further by leaving the side off the case and pointing a house fan into the computer. This should (if it's an overheating issue) increase the amount of time before it crashes. Let us know how all of this works out.
My System SpecsSystem Spec
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