Windows 7: The usual post: new laptop, BSOD

fam0usn0b0die · 25 Jan 2010

The usual story:

I got a new laptop recently and itis starting to getting on my nerves. The random freezing and restarting, when I am doing nothing, when I am browsing the web, when I am watching hulu. I have papers to write and videos to watch!

The computer specs:
Asus Notebook UL80VT
Intel Core Duo 1.3GHz
pre-installed Win7 Home premium 64-bit

What else do you need to know?

Bare with me when I try understand your replies. I don't know a lot of the technical terms.

Thanks in advance! I really hope to get this fix myself instead of shipping it back to Asus..

Jonathan_King · 26 Jan 2010

Welcome to SF!

My debugger tells me it is probably a hardware issue. Try downloading Memtest86 and running at least 5 passes.

Also open an elevated command prompt and run sfc /scannow. Elevated Command Prompt

Are you doing any overclocking? Any RAID?

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\minidmp\012410-19968-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0244a000 PsLoadedModuleList = 0xfffff800`02687e50
Debug session time: Sun Jan 24 17:36:32.707 2010 (GMT-5)
System Uptime: 0 days 0:00:07.332
Loading Kernel Symbols
..................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004d6a8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004d6a8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`01ffe6b0 fffff800`02704a89 : fffffa80`04d6a8d0 fffffa80`03d1a680 00000000`000007ff 00000000`00000030 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`01ffebd0 fffff800`025e6547 : fffffa80`04d6a8d0 fffff800`0265f5f8 fffffa80`03d1a680 fffff8a0`0022da80 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`01ffec00 fffff800`0254eb95 : fffff800`026c1360 fffff800`02667580 00000000`00000000 fffffa80`03d1a680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`01ffec40 fffff800`024c9161 : fffff800`02912990 fffff800`0254eb70 fffffa80`03d1a680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`01ffec70 fffff800`0275f166 : 66e88b4c`00000098 fffffa80`03d1a680 00000000`00000080 fffffa80`03c6eb30 : nt!ExpWorkerThread+0x111
fffff880`01ffed00 fffff800`0249a486 : fffff880`009ee180 fffffa80`03d1a680 fffff880`009f8f40 75ff4588`01ed8349 : nt!PspSystemThreadStartup+0x5a
fffff880`01ffed40 00000000`00000000 : fffff880`01fff000 fffff880`01ff9000 fffff880`01ffe280 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

usasma · 26 Jan 2010

https://www.sevenforums.com/crash-loc...-what-try.html

fam0usn0b0die · 26 Jan 2010

Thanks for the welcome, Jonathan_King.

I tried the sfc/scannow and it said everything was fine.
I tried the memtest over pass #8 and said there were no errors so far. I'll leave it overnight tonight.

I don't know what overclocking is, so I think not....?

Thanks for the link, usasma. I'll read through it and try some of their suggestions.

fam0usn0b0die · 28 Jan 2010

So I ran the memtest overnight and half the day.

I got two errors when I decided to exit. Should I have let it run until it was done [if it does end]?

Two of the errors were under "Tst 5", "Pass 2"...
What should I do to repair them?

Jonathan_King · 28 Jan 2010

Unfortunately, there is not much to be done about RAM errors. Run the test again, just to be sure, and consider buying more RAM. If the machine is under warranty, by all means, return it.

fam0usn0b0die · 29 Jan 2010

Actually, after updating the latest BIOS from Asus's site, no random freezing/restarting since!
Hopefully it stays this way.

usasma · 30 Jan 2010

RAM test never ends - it'll just run until you stop it.

Most times you can't fix RAM errors - although cleaning the slots and sticks may help (as may a BIOS flash occasionally).
But you can test the sticks in different slots (in different combinations to see if it's just one stick or just one slot that causes the problem.
Beyond that, it's time to replace the defective sticks.

Some people say it's OK to keep RAM with a couple of errors (I'm not one of them). The way I look at it is as if it's an error in your checkbook. It isn't the number of the error that's the problem - it's the location of the error that makes it a problem (1¢ isn't a problem, but 1 million is). Since I can't tell where the error will be, I'd suggest that the stick must be replaced.

Run RAM test again overnight to see if the BIOS flash changed things.

fam0usn0b0die · 31 Jan 2010

Yeah, I spoke too soon. I still get the random restarts.

Since it's a new laptop, I am wary of opening it up and messing around with the insides..
I'll run the memtest overnight again.

Thanks.

ickymay · 31 Jan 2010

Quote: Originally Posted by fam0usn0b0die

Yeah, I spoke too soon. I still get the random restarts.

Since it's a new laptop, I am wary of opening it up and messing around with the insides..
I'll run the memtest overnight again.

Thanks.

make sure you use the right version, burn to CD and run from boot memtest86+ for at least 3 passes