Win7 64-bit BSOD


  1. Posts : 4
    MS Windows 7 Home Premium 64-bit
       #1

    Win7 64-bit BSOD


    Good day from South Africa!

    I'm having trouble with a friends PC and hope someone could help. The computer ran fine for around a week, then it suddenly just rebooted (not dumping, just power loss). Have since upgraded the Power Supply to 800w. The random power related reboots stopped.

    A week after that, the computer started BSOD. Please find the files attached.

    Hope someone can help! Have tried debugging with WinDbg but think I'm doing something wrong.

    Specs are as follow:
    Gigabyte EX58 Mobo
    Intel i7-920
    3x 2GB Tri-channel DDR3 Ram
    ATI HD5750 1gb DDR5
    Last edited by bees007; 26 Jan 2010 at 08:24. Reason: Added specs of PC
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    bees007 said:
    Good day from South Africa!

    I'm having trouble with a friends PC and hope someone could help. The computer ran fine for around a week, then it suddenly just rebooted (not dumping, just power loss). Have since upgraded the Power Supply to 800w. The random power related reboots stopped.

    A week after that, the computer started BSOD. Please find the files attached.

    Hope someone can help! Have tried debugging with WinDbg but think I'm doing something wrong.

    Specs are as follow:
    Gigabyte EX58 Mobo
    Intel i7-920
    3x 2GB Tri-channel DDR3 Ram
    ATI HD5750 1gb DDR5
    Sorry but those DMP contain no usable data. Next time may be the charm

    Ken J+
      My Computer


  3. Posts : 4
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Hi, thanks for the reply. What do you mean by "no usable data?". Are the dump files corrupted? What should I do to get better analyzable data? Thanks for the reply though!
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    The memory dumps are corrupted, so we can't analyze them using our usual techniques.
    Try uploading them again to see if that helps.

    Otherwise, try this:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
      My Computer


  5. Posts : 4
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    Hi guys, update time.

    Did a memory test with Memtest86 ver4, passed OK without errors. Then I replace the main HDD, and reinstalled the OS. All drivers were automatically loaded, except the ATI graphics card driver, which I downloaded from Gigabyte's website - it's the latest one. Card is an ATI HD5750 1gb.

    Since then, it only BSOD'd once while busy with Adobe Photoshop CS3 doing some batch-editing, and browsing photos with Windows built-in Picture and Fax viewer.

    I attach the lastest file again. I see dllhost.exe being mentioned, no idea what it means though.

    Thanks so far for the help!
      My Computer


  6. Posts : 4
    MS Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Hi guys,

    No-one had a chance to look yet? Would appreciate the help VERY much.

    Here's another log.
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #7

    Not much info in the dump files. I'd suggest these hardware diagnostics first:
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
    Then I'd try Driver Verifier according to these directions:
    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
    If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

    More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
    Summary of the BSOD's:
    Code:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Sun Jan 31 06:36:03.380 2010 (GMT-5)
    System Uptime: 0 days 4:16:16.458
    BugCheck 1A, {5003, fffff70001080000, 5ab4, 5bb20000b768}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3690c )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  dllhost.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Tue Feb  2 03:04:27.215 2010 (GMT-5)
    System Uptime: 0 days 1:28:28.292
    BugCheck 3B, {c0000005, fffff960000ca6f9, fffff88006dc1f00, 0}
    Probably caused by : memory_corruption
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  dwm.exe
      My Computer


 

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