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Windows 7: Win 7 Pro 32bit won't start on reboot

01 Feb 2010   #1

Windows 7 Pro 64bit SP1
Win 7 Pro 32bit won't start on reboot

This is a brand new clean install of W7 Pro...system working fine previously.

Had a virus/Trojan report from Bit Defender...posted in System Security.

I rebooted to safe mode to see if I had the process right...needed to run a scan in safe mode according to System Security posts. When I rebooted and pressed mode began...all the drives scrolled down the screen stopping at Loading:\windows\system32\drivers\classpnp.sys
and the Please wait....

Waited for about 7 minutes...then rebooted again...this time to normal mode...W7 freezes at the four color starting screen...the little satellite thingies swirl around and the logo forms but nothing else happens...?...again waited five or six minutes and rebooted...same problem.

Tried rebooting to safe mode...same result....stops at clsspnp.sys
and Please wait ....

Please help !!

Thanks, Tim

My System SpecsSystem Spec
01 Feb 2010   #2

Windows 7 Ultimate 64bit

Can you boot from the Win7 disc>click repair and run start up repair 3 sepertae times.
Then we can go from there.

My System SpecsSystem Spec
01 Feb 2010   #3

Windows 7 Pro 64bit SP1

Ran "Repair 3 times...each time it said something about contacting system administrator...that's me I guess.

read each log and all test reported as successful...?...only strange thing in reports said the following:
system disk=\device\hardisk0 (that is right I think)
windows directory=N:\windows
number of root causes = 1

The root cause later on said =

Root cause found
Boot status indicates that the OS booted successfully

Should not the windows directory=C:\windows ?

Oh...I ran the "Startup Repair" 3 times...without rebooting ?
Also...accidentally removed all restore points earlier today trying to isolate the virus/Trojan

Thanks , Tim
My System SpecsSystem Spec

01 Feb 2010   #4

Windows 7 Pro 64bit SP1

p.s. have initial system image cd...don't remember if any programs included or not...and...

I think(?) there is a total "backup (via Windows Backup ) from a day or so ago on another drive in the box....

Win 7 is the only drive/operating system in the box !

My System SpecsSystem Spec
02 Feb 2010   #5

Windows 7 Pro 64bit SP1

From my reply in setup/install:

Thanks...tried all the Command Prompt files...but nothing changed...then it dawned on me that the problem pretty much must be with the boot.ini or whatever...the prompts you gave me reported Windows I think as the "X" drive...and the scans run before as suggested in Crashes/Debugging via DVD boot/repair reported the Windows disk as I think N: drive ?

So...I opened the box and disconnected everything except the C: DVD's (2) and no data drives (2 Sata non-system drives)...and PRESTO...Windows & booted up normally !!

Now...there's still and issue...added DVD drives one by one and problem...added one Sata problem...but when I added the last Sata Drive ( Sata 3 I believe) then I got the frozen Windows logo screen as before...

Closed down and disconnected last Drive (Sata 3) and Windows again boots normally.

Not sure why the problem seems to be with Sata 3...but will post back if I figure it out...

Thanks for the help...

My System SpecsSystem Spec

 Win 7 Pro 32bit won't start on reboot

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