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Windows 7: Help uploading a dump file

04 Feb 2010   #11
suprattalljdm

7 Home Premium
 
 

Mr. Capt thank you kindly for your time analyzing my computer, the monitor driver does make sense to me. It is a dual monitor setup and there are time when one of the monitors doesn't wake up from sleep. I have ran sfc and memtest86 previously and both passed.

I will update in a few days to let you guys know how it went


My System SpecsSystem Spec
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04 Feb 2010   #12
usasma
Microsoft MVP

 
 

This isn't a Driver Verifier minidump, please make sure that Driver Verifier is still running - and let it run for at least 36 hours (my best guess) before turning it off.
My System SpecsSystem Spec
22 Feb 2010   #13
suprattalljdm

7 Home Premium
 
 

Quote   Quote: Originally Posted by usasma View Post
This isn't a Driver Verifier minidump, please make sure that Driver Verifier is still running - and let it run for at least 36 hours (my best guess) before turning it off.
I turned it on by running the verifier.exe command, but I do not see any progress. It appears to be a background service. What else do I need to do?

Also, something strange happened today. I got a new BSOD, but there was no dump file! My dump location is set to %SystemRoot%\Minidump with options selected to write an event to the system log, do not auto restart, small memory dump (256 KB) and overwrite any existing file. However, no dump file is there today. Anybody know why that would be?
My System SpecsSystem Spec
.

22 Feb 2010   #14
suprattalljdm

7 Home Premium
 
 

Ok, in the middle of installing ATI Radeon 4800 series drivers I got another BSOD. This time, the dump was in the right location.
My System SpecsSystem Spec
23 Feb 2010   #15
suprattalljdm

7 Home Premium
 
 

Can anyone check out this dump and see what the problem could be?
My System SpecsSystem Spec
23 Feb 2010   #16
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by suprattalljdm View Post
Ok, in the middle of installing ATI Radeon 4800 series drivers I got another BSOD. This time, the dump was in the right location.
This one is Driver verifier enable Dump it found that the ATI driver has caused atdcm64a.sys remove the ATI driver completely and reinstall it from the vendor's website. Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

Good Luck,
Captain
My System SpecsSystem Spec
23 Feb 2010   #17
suprattalljdm

7 Home Premium
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by suprattalljdm View Post
Ok, in the middle of installing ATI Radeon 4800 series drivers I got another BSOD. This time, the dump was in the right location.
This one is Driver verifier enable Dump it found that the ATI driver has caused atdcm64a.sys remove the ATI driver completely and reinstall it from the vendor's website. Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

Good Luck,
Captain

Thanks for looking at that for me Capt! Prior to your response, I have installed the newest driver from ATI's site. But, I did not remove the old driver like you have advised me to. Should I remove and reinstall again?
My System SpecsSystem Spec
23 Feb 2010   #18
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by suprattalljdm View Post

Thanks for looking at that for me Capt! Prior to your response, I have installed the newest driver from ATI's site. But, I did not remove the old driver like you have advised me to. Should I remove and reinstall again?
Yup remove the driver and reinstall it

- Captain
My System SpecsSystem Spec
23 Feb 2010   #19
suprattalljdm

7 Home Premium
 
 

Ok I uninstalled using programs/features and the ati installer program, then i uninstalled it through device manager. Reinstalled it and I am back up.

I also re-ran verifier.exe and turned it off. It was majorly slowing down my computer, is that normal? Should I turn it back on?
My System SpecsSystem Spec
24 Feb 2010   #20
suprattalljdm

7 Home Premium
 
 

I got another BSOD after updating the video card driver. Here's the dump
My System SpecsSystem Spec
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 Help uploading a dump file




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