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Windows 7: Windows Explorer keeps crashing

02 Feb 2010   #1
Murkrow

Windows 7
 
 
Windows Explorer keeps crashing

My windows explorer keeps crashing.
The computer loads up fine, i then logon to my account and it then becomes really hard to navigate around.
If i open up a web browser (using google chrome) It never loads and i simply just get a message telling me to end the process and when i do it deletes the whole of the explorer.exe so i have to restart.


For people who want the story:

Last night my computer shut down maliciously
I got home saw it had shut down, loaded it up and apparently i had to recover my account. Not having any recovery restore points or discs i had to reformat it back into its original state. After that the computer finally started working, lost a lot of files but whatever.

About 30 minutes in, i downloaded a file called 'TeamViewer' which is a remote assistance program. I've used it many times before and norton didn't pick up any virus on it.
I ran the .exe file to install it and then everything which i stated above starting occuring, explorer crashing, nothing loading etc.

How can i resolve this?
I'm currently in safe-mode.

Thanks to anyone who takes time to post and help.


My System SpecsSystem Spec
.
02 Feb 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Try looking in the Event Viewer>Windows logs and see if anything is recorded.

How long has this been happening?
My System SpecsSystem Spec
02 Feb 2010   #3
Murkrow

Windows 7
 
 

It started today after reformatting my computer to its original state.

Edit:
Just looked in event viewer and it says:
Application: 489
Security: 259
Setup: 0
System: 1028
Forwarded Events: 0

Anything particular we are looking for? Theres alot :S
My System SpecsSystem Spec
.

02 Feb 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

Is it possible you have a virus? Download Malwarebytes and do a scan.
My System SpecsSystem Spec
02 Feb 2010   #5
Murkrow

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Is it possible you have a virus? Download Malwarebytes and do a scan.
Read my post above and yes i'll do that now. Is it possible to do that in safe-mode? Im on safe-mode with network settings just don't want to overload safe mode.
My System SpecsSystem Spec
02 Feb 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

Look in application and system logs, and see if any warnings or other significant entries are there.
My System SpecsSystem Spec
02 Feb 2010   #7
Murkrow

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Look in application and system logs, and see if any warnings or other significant entries are there.

Alright
Theres 2 warnings in application

The sources of those are:
Winlogon and Search

Theres tons of Information and a few 'Errors' all sources of the Errors are for 'Application Error'


Inside system logs
Theres alot of errors for 'Service Control Management' and a few for 'atapi' and 'DistributedCOM'


I'm doing a full-scan right now aswell btw.
My System SpecsSystem Spec
02 Feb 2010   #8
Murkrow

Windows 7
 
 

Nothing came up on the scan, i still need help
My System SpecsSystem Spec
02 Feb 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

Let me get some more help. Hang tight!
My System SpecsSystem Spec
02 Feb 2010   #10
Stevy22

Windows 7 and MAC
 
 

Have you tried uninstalling Teamviewer and double check whether it works fine without it or not. Test that and let me know
My System SpecsSystem Spec
Reply

 Windows Explorer keeps crashing




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