BSOD on New laptop

MiKe092 · 02 Feb 2010

I have just brought a new laptop HP Pavillion Entertainment PC, (DV7-3006tx). Blue screen errors have been annoying me, im not sure what is wrong im presuming it may be a result of outdated drivers im not really sure. New hardware has been installed, as its a new pc. Im hoping something can be found from the minidump files. The computer takes a while to shutdown, havnt had a sucessful shutdown in the last few days im hoping someone can provide me with a little help. Also there's a prob with the hibernation, the computer doesnt want to turn back on after it's put in hibernation.

Any help is much appreciated :) You will find the minidumps attached.

usasma · 02 Feb 2010

I see some indication that your Norton/Symantec protection may be causing this. As such, please follow these steps to rule it out:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Not a whole bunch of info available from the dump files. There is an error relating to hpdskflt.sys (HP Disk Filter driver) - so replacing that might help. Other than that, the predominant error is in the stack:

Code:

nt!KeBugCheckEx+0x1e
nt!PnpBugcheckPowerTimeout+0x57
nt!PopBuildDeviceNotifyListWatchdog+0x16

The stack is read from the bottom up - in this case the Watchdog is running (which suggests a "locked" condition with a driver) and it occurs in the context of the Power manager, then a Timeout is generated in the PnP manager, which then results in the BugCheck (BSOD).

All of this tells me that it's either a problem with the Power Management, or with the Plug and Play stuff on the system. And, IME, the Power Management is the most likely scenario. Since there were significant changes made in the storage drivers in Win7 (and they relate to power management), this implies that things like the hpdksflt.sys file could be causing it (this also emphasizes the need to update the storage drivers listed as "older" in the table below).

Also, please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall/remove:

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:

Code:

iirsp.sys    Tue Dec 13 16:48:01 2005 - Intel Raid StorPort Drive
djsvs.sys    Tue Apr 11 20:20:11 2006 - Adaptec Ultra SCSI miniport
nfrd960.sys  Tue Jun 06 17:12:15 2006 - IBM ServeRAID Controller Driver
adpu320.sys  Tue Feb 27 19:03:08 2007 - Adaptec .NET Ultra320 Driver
adpahci.sys  Tue May 01 13:29:26 2007 - Adaptec Windows SATA Storport Driver
arc.sys      Thu May 24 17:31:06 2007 - Adaptec RAID Storport Driver
SCDEmu.SYS   Mon Aug 06 20:15:06 2007 - PowerISO Virtual Drive driver
000.fcl      Fri Sep 26 09:11:12 2008 - Cyberlink CD/DVD driver
adp94xx.sys  Fri Dec 05 18:59:55 2008 - Adaptec HostRAID SAS Driver
lsi_fc.sys   Tue Dec 09 17:28:47 2008 - LSI Logic Fusion-MPT FC Driver (StorPort)
SiSRaid2.sys Wed Sep 24 14:19:45 2008 - SiS RAID Stor Miniport Driver
sisraid4.sys Wed Oct 01 17:52:22 2008 - SiS AHCI Stor-Miniport Driver

As this seems to be an HP system - many of the loaded drivers are unnecessary. But we've either got to update them or disable them to make sure that the source of this problem is dealt with.

Summary of the BSOD's:

Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Jan 29 08:17:27.397 2010 (GMT-5)
System Uptime: 0 days 5:16:00.490
BugCheck 9F, {4, 258, 861f6d48, 83170b24}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Jan 29 19:53:29.491 2010 (GMT-5)
System Uptime: 0 days 0:40:01.583
BugCheck 9F, {4, 258, 86400d48, 8312cb24}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+26fd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Jan 29 09:16:33.288 2010 (GMT-5)
System Uptime: 0 days 0:58:00.270
BugCheck 9F, {4, 258, 861f6d48, 83176b24}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jan 31 10:53:25.240 2010 (GMT-5)
System Uptime: 0 days 0:24:23.333
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jan 31 10:28:17.438 2010 (GMT-5)
System Uptime: 0 days 3:44:28.420
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 01:42:05.733 2010 (GMT-5)
System Uptime: 0 days 3:26:12.715
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb  1 22:14:50.165 2010 (GMT-5)
System Uptime: 0 days 1:32:01.258
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Feb  1 20:41:46.569 2010 (GMT-5)
System Uptime: 0 days 3:54:32.662
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System