Unexpected Error


  1. DKnowltronics
    Posts : 5
    Windows 7 Home Premium 64
       New #1

    Unexpected Error


    Hey all,

    I am having an unexpected shutdown error, I am not sure what is causing this error. It never happens when I am actually using the computer, I just notice when I come back after over night or later in the day and I will have the following message.
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF880072AE32D
    BCP3: FFFFF8800A569F40
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\020210-25989-01.dmp
    C:\Users\David\AppData\Local\Temp\WER-31715-0.sysdata.xml

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    Any Advice?
    Last edited by DKnowltronics; 03 Feb 2010 at 11:21.
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Welcome!

    We will need your dmp files: https://www.sevenforums.com/crash-loc...d-problem.html
    Please follow the instructions in the link above for uploading it.

    Thanks,
    ~JK
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  4. DKnowltronics
    Posts : 5
    Windows 7 Home Premium 64
    Thread Starter
       New #3

    Attached is a zipped file containing the dump file. Thanks
    Last edited by DKnowltronics; 03 Feb 2010 at 11:17.
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  6. DKnowltronics
    Posts : 5
    Windows 7 Home Premium 64
    Thread Starter
       New #4

    bump
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  7. swarfega
    Posts : 4,925
    Windows 7 Professional 64-bit
       New #5

    Could you look at event viewer and find the entry and report what it says.
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  8. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #6

    Well, I'm no expert in the BSOD, but from what I can tell the driver gdrv.sys is the problem. A search for that tells me that is a Gigabyte driver.

    Perhaps you could try updating your network card drivers.
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\020210-25989-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e58000 PsLoadedModuleList = 0xfffff800`03095e50
Debug session time: Tue Feb  2 18:53:47.493 2010 (GMT-5)
System Uptime: 0 days 16:52:20.303
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880072ae32d, fffff8800a569f40, 0}

Probably caused by : gdrv.sys ( gdrv+332d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880072ae32d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a569f40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

CONTEXT:  fffff8800a569f40 -- (.cxr 0xfffff8800a569f40)
rax=2448544c41454824 rbx=fffff8800479ff8a rcx=0000000000000020
rdx=fffff8800479ff8a rsi=0000000000000020 rdi=fffffa8008a20380
rip=fffff880072ae32d rsp=fffff8800a56a928 rbp=fffffa8007582b10
 r8=000000000000ffff  r9=00000000000007ff r10=00000000fe010268
r11=0000000000000000 r12=fffffa800a476f70 r13=0000000000000020
r14=fffffa8008a20380 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
gdrv+0x332d:
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GUI.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880072ae32d

STACK_TEXT:  
fffff880`0a56a928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d


FOLLOWUP_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdrv+332d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdrv

IMAGE_NAME:  gdrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9d175

STACK_COMMAND:  .cxr 0xfffff8800a569f40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdrv+332d

BUCKET_ID:  X64_0x3B_gdrv+332d

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880072ae32d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a569f40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

CONTEXT:  fffff8800a569f40 -- (.cxr 0xfffff8800a569f40)
rax=2448544c41454824 rbx=fffff8800479ff8a rcx=0000000000000020
rdx=fffff8800479ff8a rsi=0000000000000020 rdi=fffffa8008a20380
rip=fffff880072ae32d rsp=fffff8800a56a928 rbp=fffffa8007582b10
 r8=000000000000ffff  r9=00000000000007ff r10=00000000fe010268
r11=0000000000000000 r12=fffffa800a476f70 r13=0000000000000020
r14=fffffa8008a20380 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
gdrv+0x332d:
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GUI.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880072ae32d

STACK_TEXT:  
fffff880`0a56a928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d


FOLLOWUP_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdrv+332d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdrv

IMAGE_NAME:  gdrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9d175

STACK_COMMAND:  .cxr 0xfffff8800a569f40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdrv+332d

BUCKET_ID:  X64_0x3B_gdrv+332d

Followup: MachineOwner
---------
    Let me know how it turns out. I am trying to improve my skills, and feedback is appreciated.
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  10. swarfega
    Posts : 4,925
    Windows 7 Professional 64-bit
       New #7

    Have you tried the drivers from here? Try the chipset one first.
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  11. DKnowltronics
    Posts : 5
    Windows 7 Home Premium 64
    Thread Starter
       New #8

    Thanks guys, I will give it a shot and let you know how its turns out!
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  12. DKnowltronics
    Posts : 5
    Windows 7 Home Premium 64
    Thread Starter
       New #9

    I believe I have solved the problem by removing a Gigabyte Energy Saving Program which used the gdrv.sys driver!
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  13. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #10

    Great, thanks for posting! Glad you got it solved.

    If you have any more questions, feel free to ask them.
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