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Windows 7: BSOD error Blue Screen Please Help

03 Feb 2010   #1
juanmasdeu

Windows 7 x64
 
 
BSOD error Blue Screen Please Help

Hello, I've just purchased a dell studio xps 1340 and i've been randomly getting a blue screen error from time to time...

here's the error description:

Code:
 
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
020110-22994-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002AA6B74
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
 
 
The Laptop is a Dell Studio XPS 1340, Intel Core 2 Duo p9600 2.66, 8GB ram, Nvidia 9500M 256MB Runing on windows 7 x64.
The BSOD just happens randomly. It hasn't happened often but I just bought the computer and I'm not sure if it would be adviceable to return it.
 
Thanks a lot, I'm copying the minidump info.....
 
--------------------------------------------
 
 
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Windows\Minidump\020110-22994-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug_symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a14000 PsLoadedModuleList = 0xfffff800`02c51e50
Debug session time: Mon Feb 1 15:32:09.665 2010 (GMT-3)
System Uptime: 0 days 0:21:24.491
Loading Kernel Symbols
..
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
.............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff80002aa6b74, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002aa6b74, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02aa6b74 48893cc2 mov qword ptr [rdx+rax*8],rdi
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbc0e0
ffffffffffffffff 
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x1E
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002ac5a17 to fffff80002a85f00
STACK_TEXT: 
fffff880`08acced8 fffff800`02ac5a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02aa6b74 00000000`00000000 : nt!KeBugCheckEx
fffff880`08accee0 fffff800`02a85542 : fffff880`08acd6b8 fffffa80`048446a0 fffff880`08acd760 fffffa80`07200230 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`08acd580 fffff800`02a83e4a : fffff8a0`06b2d140 00000000`00000000 fffffa80`00000002 fffff8a0`06adf780 : nt!KiExceptionDispatch+0xc2
fffff880`08acd760 fffff800`02aa6b74 : fffffa80`05cc1f30 00000000`00000000 fa800001`eeb51025 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
fffff880`08acd8f0 fffff800`02aab818 : fffff880`08acd9c0 00000000`001816ce fffffa80`048446a0 00000000`040148b8 : nt!MiUnlinkFreeOrZeroedPage+0x1ca
fffff880`08acd960 fffff800`02aa127a : fffff680`0003abc0 00000000`00000002 00000000`00000000 ffffffff`ffffffff : nt!MiRemoveAnyPage+0x1d8
fffff880`08acda80 fffff800`02a83fee : 00000000`00000001 00000000`00000007 fffffa80`07cafb01 fffffa80`0cd47501 : nt!MmAccessFault+0x169a
fffff880`08acdbe0 00000000`6e25f12c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0444deb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6e25f12c
 
STACK_COMMAND: kb
FOLLOWUP_IP: 
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02aa6b74 48893cc2 mov qword ptr [rdx+rax*8],rdi
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nt!MiUnlinkFreeOrZeroedPage+1ca
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: X64_0x1E_nt!MiUnlinkFreeOrZeroedPage+1ca
BUCKET_ID: X64_0x1E_nt!MiUnlinkFreeOrZeroedPage+1ca
Followup: MachineOwner
---------
1: kd> lmvm nt
start end module name
fffff800`02a14000 fffff800`02ff1000 nt (pdb symbols) c:\debug_symbols\ntkrnlmp.pdb\F8E2A8B5C9B74BF4A6E4A48F180099942\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\debug_symbols\ntkrnlmp.exe\4A5BC6005dd000\ntkrnlmp.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Mon Jul 13 20:40:48 2009 (4A5BC600)
CheckSum: 0054B487
ImageSize: 005DD000
File version: 6.1.7600.16385
Product version: 6.1.7600.16385
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 6.1.7600.16385
FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
FileDescription: NT Kernel & System
LegalCopyright: © Microsoft Corporation. All rights reserved.


hope someone can help me... thanks a lot


My System SpecsSystem Spec
.
03 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by juanmasdeu View Post
Hello, I've just purchased a dell studio xps 1340 and i've been randomly getting a blue screen error from time to time...

here's the error description:

Code:
 
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
020110-22994-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002AA6B74
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
 
 
The Laptop is a Dell Studio XPS 1340, Intel Core 2 Duo p9600 2.66, 8GB ram, Nvidia 9500M 256MB Runing on windows 7 x64.
The BSOD just happens randomly. It hasn't happened often but I just bought the computer and I'm not sure if it would be adviceable to return it.
 
Thanks a lot, I'm copying the minidump info.....
 
--------------------------------------------
 
 
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Windows\Minidump\020110-22994-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug_symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a14000 PsLoadedModuleList = 0xfffff800`02c51e50
Debug session time: Mon Feb 1 15:32:09.665 2010 (GMT-3)
System Uptime: 0 days 0:21:24.491
Loading Kernel Symbols
..
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
.............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff80002aa6b74, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002aa6b74, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02aa6b74 48893cc2 mov qword ptr [rdx+rax*8],rdi
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbc0e0
ffffffffffffffff 
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x1E
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002ac5a17 to fffff80002a85f00
STACK_TEXT: 
fffff880`08acced8 fffff800`02ac5a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02aa6b74 00000000`00000000 : nt!KeBugCheckEx
fffff880`08accee0 fffff800`02a85542 : fffff880`08acd6b8 fffffa80`048446a0 fffff880`08acd760 fffffa80`07200230 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`08acd580 fffff800`02a83e4a : fffff8a0`06b2d140 00000000`00000000 fffffa80`00000002 fffff8a0`06adf780 : nt!KiExceptionDispatch+0xc2
fffff880`08acd760 fffff800`02aa6b74 : fffffa80`05cc1f30 00000000`00000000 fa800001`eeb51025 00000000`00000001 : nt!KiGeneralProtectionFault+0x10a
fffff880`08acd8f0 fffff800`02aab818 : fffff880`08acd9c0 00000000`001816ce fffffa80`048446a0 00000000`040148b8 : nt!MiUnlinkFreeOrZeroedPage+0x1ca
fffff880`08acd960 fffff800`02aa127a : fffff680`0003abc0 00000000`00000002 00000000`00000000 ffffffff`ffffffff : nt!MiRemoveAnyPage+0x1d8
fffff880`08acda80 fffff800`02a83fee : 00000000`00000001 00000000`00000007 fffffa80`07cafb01 fffffa80`0cd47501 : nt!MmAccessFault+0x169a
fffff880`08acdbe0 00000000`6e25f12c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0444deb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6e25f12c
 
STACK_COMMAND: kb
FOLLOWUP_IP: 
nt!MiUnlinkFreeOrZeroedPage+1ca
fffff800`02aa6b74 48893cc2 mov qword ptr [rdx+rax*8],rdi
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nt!MiUnlinkFreeOrZeroedPage+1ca
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: X64_0x1E_nt!MiUnlinkFreeOrZeroedPage+1ca
BUCKET_ID: X64_0x1E_nt!MiUnlinkFreeOrZeroedPage+1ca
Followup: MachineOwner
---------
1: kd> lmvm nt
start end module name
fffff800`02a14000 fffff800`02ff1000 nt (pdb symbols) c:\debug_symbols\ntkrnlmp.pdb\F8E2A8B5C9B74BF4A6E4A48F180099942\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\debug_symbols\ntkrnlmp.exe\4A5BC6005dd000\ntkrnlmp.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Mon Jul 13 20:40:48 2009 (4A5BC600)
CheckSum: 0054B487
ImageSize: 005DD000
File version: 6.1.7600.16385
Product version: 6.1.7600.16385
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 6.1.7600.16385
FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
FileDescription: NT Kernel & System
LegalCopyright: © Microsoft Corporation. All rights reserved.
hope someone can help me... thanks a lot

Hi and welcome

You have the answer in the analysis. See the bold text. Nice job on the analyze, lmtn, etc. the cause of this crash was probably Memory corruption. the process that was load at that time was svchost.exe.

Since both memory and a core win 7 file were involved I would
for memory
download memtesstx86 and run for 5 full passes (yes it takes a long time)

for win 7 files
run a system file check to verify and repair your system files
Start>search>cmd>right click and run as admin>sfc /scannow

If you are overclocking stop

Let us know the results

Ken
My System SpecsSystem Spec
03 Feb 2010   #3
juanmasdeu

Windows 7 x64
 
 

Hello, thanks for the quick reply. I downloaded memtest86 but I have windows 7 x64 and says it's incompatible with the OS and couldn't install it.

any other program I could use to do the memcheck? I have 8GB DDR3 1033Mhz RAM

I also did the file system check and no errors where found...

thanks again
My System SpecsSystem Spec
.

03 Feb 2010   #4
Pauly

Win7 Ultimate X64
 
 

Memtest86 is a program that runs outside windows
You need to burn the downloaded file to a disc and then boot from that disc and follow the on screen guide to test your ram, i recommend you let it run for a min of 5 passes to be sure but this will take a few hours
Heres the link to the program http://www.memtest.org/
Download links are down the page, you will probably want the second download link under this heading
** Memtest86+ V4.00 (22/09/2009) **
My System SpecsSystem Spec
04 Feb 2010   #5
juanmasdeu

Windows 7 x64
 
 

Hello,

Thanks Pauly for that tip, I didn't notice it was a bootable :P, my bad....
The test is running right now, it's been running for 7hs now and it's in the 4th pass....
No errors thrown yet....

Will give you an update when it finishes.

If no errors are found, what could be another possible reason for the crash? (remember I did a full system scan with no errors too)

Thanks a Lot!

J
My System SpecsSystem Spec
04 Feb 2010   #6
juanmasdeu

Windows 7 x64
 
 

Hello again,

Finally, the Memcheck finished... after 6 passes there were no errors....
any other ideas??

I see in the crash dump info it says something about a

VISTA_DRIVER_FAULT....

could this be a driver error or something??

I appreciate your help...
My System SpecsSystem Spec
04 Feb 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by juanmasdeu View Post
Hello again,

Finally, the Memcheck finished... after 6 passes there were no errors....
any other ideas??

I see in the crash dump info it says something about a

VISTA_DRIVER_FAULT....

could this be a driver error or something??

I appreciate your help...
The vista_driver_fault isnt relevant. Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Since we have eliminated memory and system files, we should start looking at hardware.

Can you fill in your system specs (lower right corner of your posts) so we know what hardware you have

Ken
My System SpecsSystem Spec
04 Feb 2010   #8
juanmasdeu

Windows 7 x64
 
 

Done...

I also have a problem with the MEDIA Buttons from time to time the wireless/bluetooth starts turning on and off by itself many times.... and the buttons become unfunctional...
maybe this is the thing?

Thanks
My System SpecsSystem Spec
04 Feb 2010   #9
Pauly

Win7 Ultimate X64
 
 

We could do with the actual dump files for a better look at whats going on and drivers installed, please post the contents of the minidump folder, instructions here if your not sure https://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
04 Feb 2010   #10
juanmasdeu

Windows 7 x64
 
 

here's the minidump file guys....
thanks for all the help and quick responses
My System SpecsSystem Spec
Reply

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